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Araraquara, Sao Paulo, Brazil
August 20, 2018

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André Luís Galatti de Faria

Araraquara/São Paulo, Brazil

E-mail: Contact No.: +55-16-9-925*-**** Profile

Total experience: 8 Years

Graduated in Software Analysis and Development by the Instituto Federal de Educação, Ciência e Tecnologia de São Paulo – IFSP, works with focus on analysis and development of systems and applications, mainly web. Actually working at (former HP and HPE), has experience in incidents and problem management areas.

Main function consists of code analysis, development and deploy of applications and tools, database administration (Oracle), systems and webservices integration. Also has experience with Project Management, with focus in Business and Software Architecture. Great knowledge of Artificial Intelligence, specially Fuzzy Logic. Skills

Top Skills (Technical/Nontechnical skills)

Java (5+ years)

Ruby on Rails (5+ years)

Database Administration (2 year)

Incident Management (2 years)

Problem Management (2 year)

Key Roles Performed

Software Developer – Java – 6 years

Web Developer – Ruby on Rails – 5 years

Business and Software Architect – 1 year

Certifications (Professional Activities, Certifications, and Training Attended)

Information Technology Infrastructure Library (ITIL) – 2016 Professional Work Experience

DXC Technology Dates

Claro BR 2015 – 05/2018

Eliminated the need of level 1 incident analysis and reduced the amount of manual corrections by 90% due to development of automated systems and database analysis, which allowed to filter, group and solve problems in an automated way. Also optimized needed time to solve incidents, resulting in a lower SLA response time.

As a Database Administrator and Root Cause analyst, identified and solved critical problems in actual systems, resulting in lower processing time and failure safe systems, increasing client satisfaction and income.

Key part in NET and Claro accounts fusion, merging unique systems and improving legacy common applications to best suit the new account model with best possible performance. Embraer 05/2018 – now

Responsible for code analysis, development, improvement and root cause analysis of tools and software used by other areas of Technical Publication Department and Aircraft Engineering.

Focal point of incident and problem management, leading the team allocated at client site. Work Rewards/Recognition

Recognized by DXC for Client Focus, Leadership, Execution Excellency and Results. Education

Instituto Federal de Educação, Ciência e Tecnologia de São Paulo - IFSP Brazil Technologist – System Analyst and Developer


Portuguese – Main Language

English – Fluent

Spanish – Advanced

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