Master's Degree Graduate, Certified-Licensed Pharmacy Technician SME
Resume:
KEILANA VALDEZ (LCPhT)
**** **** **** ***** *****, Arizona 85281
********@***.***
Objective: Intellectually curious, fast learner, punctual, independent, detail-oriented, educated worker seeks position.
EDUCATION
Arizona State University: Tempe, Arizona January 2017- July 2018
College of Health Solutions. Completed
Master of Science Biomedical Diagnostics
Arizona State University: Tempe, Arizona August 2010-December 2013
College of Liberal Arts and Sciences. Completed
Bachelor of Arts Global Health and Pre-Med (Health)
EXPERIENCE
Lead Senior Intervention Pharmacy Technician /AR Research SME January 2016 - May 2018
Express Scripts: Supervisor Vandia Bailey 480-***-****
Tempe, Arizona
Handling outbound patient, provider and physician calls reaching out to obtain clarification on prescription elements in order to facilitate order processing for the Accounts Receivable Department. Assisting colleagues as a SME on pharmacy procedures and researching patient prescription escalations. Resolving orders for Commercial members and the Department of the Defense patients. Acting as a liaison between patients and physicians to resolve clinical issues with prescription orders by transferring to a pharmacist. Maintaining accurate and complete documentation of all inquiries in order to continuously improve patient and member experience. Work collaboratively with other team members and supervisor, Vandia Bailey, to ensure that best-practices are shared regarding billing issues.
Patient Care Advocate/Department of Defense Specialist July 2014 – January 2016
Express Scripts: Supervisor Vandia Bailey
Tempe, Arizona
Handled customer service inquiries for Express Scripts’ members, providers, physicians and internal and external clients related to pharmaceutical benefits and medications. Work to research and resolve problems in a timely manner. Participated in outbound projects regarding drug unavailability issues. Assisted members and patients in understanding and maximizing the use of their pharmacy distribution program. Used computerized system and drug database to gather information and respond to questions. Documented the issues and resolutions in a common medical records database. Escalated clinical and medication issues when necessary. Informed patients about cost effective medications on Tricare formulary list.
REFERENCES
Vandia Bailey
Express Scripts AR Manager – 480-***-****
Dr. Beatrice Chang
Research Reference – 602-***-****
********.*****@***.***
Bobbie Dean
Research Mentor – 602-***-****
Dr.Carl Yamashiro
Associate Research Graduate School Professor - 480-***-****
****.*********@***.***
Licenses
Arizona State Licensed Pharmacy Technician
License #: T048471
Certificates
PTCB Certified (Certification #: 10097359)
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