KEILANA VALDEZ (LCPhT)

**** **** **** ***** *****, Arizona 85281

480-***-****

ac6qvy@r.postjobfree.com

Objective: Intellectually curious, fast learner, punctual, independent, detail-oriented, educated worker seeks position.

EDUCATION

Arizona State University: Tempe, Arizona January 2017- July 2018

College of Health Solutions. Completed

Master of Science Biomedical Diagnostics

Arizona State University: Tempe, Arizona August 2010-December 2013

College of Liberal Arts and Sciences. Completed

Bachelor of Arts Global Health and Pre-Med (Health)

EXPERIENCE

Lead Senior Intervention Pharmacy Technician /AR Research SME January 2016 - May 2018

Express Scripts: Supervisor Vandia Bailey 480-***-****

Tempe, Arizona

Handling outbound patient, provider and physician calls reaching out to obtain clarification on prescription elements in order to facilitate order processing for the Accounts Receivable Department. Assisting colleagues as a SME on pharmacy procedures and researching patient prescription escalations. Resolving orders for Commercial members and the Department of the Defense patients. Acting as a liaison between patients and physicians to resolve clinical issues with prescription orders by transferring to a pharmacist. Maintaining accurate and complete documentation of all inquiries in order to continuously improve patient and member experience. Work collaboratively with other team members and supervisor, Vandia Bailey, to ensure that best-practices are shared regarding billing issues.

Patient Care Advocate/Department of Defense Specialist July 2014 – January 2016

Express Scripts: Supervisor Vandia Bailey

Tempe, Arizona

Handled customer service inquiries for Express Scripts’ members, providers, physicians and internal and external clients related to pharmaceutical benefits and medications. Work to research and resolve problems in a timely manner. Participated in outbound projects regarding drug unavailability issues. Assisted members and patients in understanding and maximizing the use of their pharmacy distribution program. Used computerized system and drug database to gather information and respond to questions. Documented the issues and resolutions in a common medical records database. Escalated clinical and medication issues when necessary. Informed patients about cost effective medications on Tricare formulary list.

REFERENCES

Vandia Bailey

Express Scripts AR Manager – 480-***-****

Dr. Beatrice Chang

Research Reference – 602-***-****

ac6qvy@r.postjobfree.com

Bobbie Dean

Research Mentor – 602-***-****

Dr.Carl Yamashiro

Associate Research Graduate School Professor - 480-***-****

ac6qvy@r.postjobfree.com

Licenses

Arizona State Licensed Pharmacy Technician

License #: T048471

Certificates

PTCB Certified (Certification #: 10097359)

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