Chris Hariga

**** ******* ******, ***. ** Astoria, NY 11102 917-***-**** ac6qu6@r.postjobfree.com

Career Overview

Experienced IT Manager with over 20 years of experience in identifying and implementing technologies and enterprise systems facilitating business processes and strategic objectives, and over 15 years of back-end programming and relational databases.

Possessing an in-depth background in Business Analysis, Information Security, Programming, Project Management, Customer Service, Documentation, creating IT strategies, and supervising technical teams.

Qualification Highlights

IT Strategy Planning

IT Asset Planning

IT Staffing and Mentoring

IT Budgeting

IT Policy Planning

System Architect

Software Engineering

IT Emergency Planning

Product Development

ROI Analysis

Agile Management

Quality Assurance

Project Management

Client/Server Technology

IT Security Planning

Areas of Expertise

Testing & Troubleshooting Project Management System Administration Vendor Relations Strategic Planning Resource Allocation Effective Communication Team Leadership Business Continuity Data Backup & Recovery AWS (Direct Connect, Cloud Migration, VPC) Google Cloud Microsoft Azure IBM Bluemix OSPF, BGP, PIM, EIGRP L2/L3 deployment TCP stack

Technical Proficiencies

Skills: Experience Total Years

Expert: Windows, Unix, Linux, Mac OSX, VMWare, Oracle VirtualBox Expert, Agile Development (Scrum, XP, FDD) - 20

Master: SQL Server 2008/2012/2014/2016, Microsoft Project, HTTP/Apache, DNS/BIND, SSH, MySQL, MongoDB, SNMP, DNS, DHCP, FTP Expert - 20

VoIP/IPTV – 12

Platforms: Windows, Mac OS X, Linux, Unix

Languages: HTML, PHP, Python

Accomplishments

Recipient of the Fonality 360 Partner Award in 2013.

Recipient of the Adtran Partner Award in 2012.

Recipient of the Manhattan Chamber of Commerce Award in 2010.

Work Experience

● Quadlogic Controls Corporation April 2015 to Current

IT Manager – ISO 9001:2015 Certification

Architect, Implement and Manage company network with multiple locations/infrastructure.

Build IoT Hub for data collection. Provided web and enterprise portal development, collaboration solutions, content and document management, business intelligence and process automation. Established partnerships with Microsoft and Veeam. Provided System Admin services, technical evaluations, recommendations, and research. Defined technology strategies and ensured that processes meet expectations from federal, state and community privacy and security. Oversaw more than 118 projects of various sizes resulting in an on time on budget completion rate of 91%.

● Computer Troubleshooters Metro NY April 2004 to April 2015

Senior Network Engineer / IT Manager - Provided expert level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Support customers with online billing and account issues. Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Informed customers about issue resolution progress. Supported customers having data connectivity issues. Provided thorough support and problem resolution for customers. Prepared and presented technical proposals for clients. Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate. Assisted in the monitoring and reporting on website traffic and performance. Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Improved reliability of supply chain software, systems, database and order processing. Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams. Developed IT strategic vision and drove key departmental objectives. Responsible for implementation of new mainframe development project. Served as operating system expert, providing technical support for entire organization. Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs. Prepared technical architecture proposals for enhancements and integration of existing third-party software systems.

I managed IT for companies like:

Further Lane Securities

Union Square Ventures

USTA (United States Tennis Association)

Lifetouch Sports

NYCEDC (New York City Economic Development Corporation)

CMS Funding

747 Capital

Eisen Investments LLC

TiniFiber

Ragan & Freeman LLP

Skin Cancer Foundation

Sullivan & Brill

ESCC

● Call Motions Ltd. June 2008 to May 2013

CT0 - Build and implement new software platform offering messaging services for clients (financial services, collection agencies).

● Trade France USA Ltd. March 2001 to April 2004

CTO - Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

● Telebit SRL January 1998 to March 2001

CTO - Build and develop infrastructure for a new Internet Service Provider in Iasi, Romania. Continually established clear operational specifications and formulated software requirements. Coordinated installation of software systems and collaborated on the design and implementation of new features. Moved quickly from prototyping to enterprise-quality robust implementations. Delivered software solutions consistent with the product roadmap and released plan milestones.

● TGH Investments January 1997 to January 1998

Computer Engineer - Developed, updated and maintained trading platform for investment company in Romania. Developed and maintained accurate documentation. Prepared technical architecture for enhancements and integration of existing third party software systems.

Education and Training

● Alexandru Ioan Cuza University - Iasi, Romania 1996

BS in Software and Hardware Engineering Systems.

Certificate in Microsoft Office and Autodesk.

Coursework in Distributed Computing, Networks and Databases.

Coursework in Business and Communications.

● Adtran University 2009

ASP & ATSP - IP Business Gateways

ASP & ATSP - Unified Communications Appliance Solutions

ASP & ATSP - Unified Communications Server Solutions

ASP & ATSP - Virtual Wireless LAN

● Cisco CCNP – August 2013

References:

Jim Greenfield, Computer Troubleshooters Metro NY, President = 917-***-****

Doron Shafrir, Quadlogic Controls Corp, President = 917-***-****

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