Customer Service Sales
Resume:
Moneka Reddick
*************@*****.***
Experienced and devoted individual with 20 years experience in Sales Management and Customer Service, seeking a sales manager position. Great at soliciting new client relationships and setting up sales strategies with an aim of increasing the sales department and company effectiveness.
Communication
Coaching / Monitoring
Sales
Leadership
Performance Mangement
Sales Representative
American Home Shield - Memphis, TN
September 2016 to Present
Selling retail products, goods and services to customers. Sales representatives work customers to find what they want, create solutions and ensure a smooth sales process. While working to find new sales leads.
Store Manager
Bachrach Menswear - Cordova, TN
December 2015 to Present
Oversee the day-to-day operations of the store. Making sure customer service representatives, cashiers, and sales represenatives perform their duties to a high standard and that customers are satisfied with their shopping experiences . Hiring and coaching .
Sales Manager
Value City Furniture - Memphis, TN
December 2011 to December 2015
Manage, coach develops and leads Home Furnishing Consultants. Proven results in growing market sales and coaching the process to exceed sales goals monthly. Scheduling, and assigning employees. Recruiting, selecting, orienting and training employees to lead in the home furnishing industry.
Branch Assistant Manager
Regions Bank - Germantown, TN
July 2008 to December 2011
Supports the Branch manager by overseeing the total branch, operationally and also on the sales side. Coaching and developing to ensure that we remain operationally sound as well as exceed sales goals. Scheduling branch employees, hiring, preforming audits to ensure ongoing adherence with compliance procedures. Meeting customer's needs, ensuring that we are meeting sales goals via B2B sales.
Branch Assistant Manager
SunTrust Bank - Memphis, TN
January 2007 to July 2008
Supports the Branch Manager by overseeing the branch. Operated a teller drawer as well as being upfront in the sales of bank products. Scheduling, Hiring and preforming audits to keep the branch operationally sound.B2B sales.
Customer Service Supervisor
First Horizon Home Loans - Memphis, TN
December 1999 to January 2007
Lead a customer service team of 20-35 customer service associates. Created a positive and motivating environment for a winning team. Provided leadership team building skills. Problem solving and resolution of errors and complaints. Managing the hiring process, training, coaching and developing quality customer service representatives.
Education
Bachelor's in Business Management
LeMoyne Owen - Memphis, TN
Contact this candidate