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Technical Writer

Location:
Owings Mills, Maryland, United States
Posted:
August 20, 2018

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Resume:

Dare Daniel Toye

* **** **** *****, ****** Mills, Maryland 21117

H: 443-***-****

ac6qs0@r.postjobfree.com

Professional Summary

An ambitious Technical Writer with a passion for technical communication. Detail oriented with well-developed analytical and research skills. Able to research and analyze a range of products, articulating them in language that is easy to understand. Eight years of experience writing and editing technical documents, including end-user manuals, standard operating procedures, knowledge-based documents, in-house training material, white papers, data sheets, and web-related content.

Skills

Technical Writing

Technical Editing

Business Analysis

Content Management

Proposal Writing

E-learning Documentation

SharePoint Management

JSON and XML Documentation

Agile Methodologies

ADDIE Model

Section 508 Compliance

Curriculum Design

Work History

Technical Writer, 02/2017 to Current

Sennheiser Electronic Corporation – Remote Work

Develop and revise course development standards, instructor guides, and student guides. Work collaboratively with subject matter experts (SMEs) and other Technical Writers to effectively translate technical concepts into user-friendly learning programs.

Conduct content gathering meetings with internal and external partners in a cross-functional capacity.

Work closely with subject matter experts to analyze, design, develop, implement, and evaluate all modules

Regularly contribute articles for monthly departmental newsletter.

Act independently to provide leadership and support on projects.

Use a number of programs, including Adobe Creative Cloud, Articulate, and Captivate.

Documentation Specialist, 04/2016 to 01/2017

Greater Baltimore Medical Center – Towson, MD

Worked alongside epic-certified analysts to create comprehensive blueprints for the hardware mapping process. Oversaw the creation of guides for all hardware in the main hospital and off-campus locations.

Created PDF blueprints of the workstations, printers, and peripherals in each department for use by Epic installation teams.

Documented the system configuration and work flow within various hospital departments.

Acted as resource for documentation used during e-learning courses and new hire orientation. Edited final versions of go-live guides.

Completed all blueprints and documentation 1 month ahead of schedule.

Used Adobe Creative Suite, Microsoft Office Suite, and Microsoft Visio for projects.

Technical Editor, 01/2016 to 03/2016

E-ISG Asset Intelligence – Baltimore, MD

Working within strict guidelines, rewrote and reformatted a user and an admin guide.

Collaborated with customer support specialists to strengthen content in user guide.

Worked with Subject Matter Experts (SMEs) to understand scope of work and business processes.

Completed documentation according to a new set of standards regarding order, clarity, conciseness, style, and terminology.

Delivered over 200 pages of print and online documentation two weeks ahead of deadline.

Technical Writer, 04/2012 to 11/2015

EBS Inc. – Baltimore, MD

Led a small team of writers that researched and produced a number of technical documents, including standard operating procedures (SOPs), customer/donor reference documents, user manuals, and HTML documents.

Part of Document Management Team that redesigned company's website and departmental intranet using HTML and CSS code.

Performed quality assurance, drafted, and edited all Section 508 compliant deliverables for content, grammar, and style.

Worked with vendors to localize training documentation for multiple regions (including the UK, Central America, and East Asia).

Edited various help files with RoboHelp. Edited manuals and reference guides in Adobe FrameMaker.

Wrote and recorded video tutorials with Camtasia Studio 8.

Junior Technical Writer, 08/2010 to 01/2012

Big Huge Games – Timonium, MD

Moved into a full time role after a successful internship.

Worked on knowledge base articles and online help systems to decrease call center metrics by 20%.

Reviewed and edited existing technical and regulatory documentation.

Conducted research and worked on various grant and business proposals.

Used a number of authoring and editing tools, including RoboHelp, RoboHTML, Microsoft Office Suite, and Adobe Creative Suite.

Education

Bachelor of Arts: English and Journalism (Double Major), 2010

Marshall University - Huntington, WV

Software

Microsoft Office Suite

Adobe FrameMaker

Adobe Acrobat DC

Adobe InDesign

Adobe Captivate

Adobe Pagemaker

Microsoft Visio

Microsoft SharePoint

Articulate Storyline

WordPress

MadCap Flare

RoboHelp

Camtasia



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