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Customer Service

Pompano Beach, Florida, United States
August 20, 2018

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Gabriel Fernandez

*** ** ***** ***

Coral Springs, Florida 33071



• Algorithm HTML PHP & SQL Database

• Software Configuration SaaS Java Script

• Python Active Directory Java Programming

• Networking Linux C#

• Web API Cloud Maintenance Visual Studio


Associate Degree: Computer Business Support Specialist, Plaza College, NY 2005

New Horizons Learning Center: CompTIA A+, Fort Lauderdale, FL 2016

Bachelor’s Degree: Keiser University Software Engineering, Pembroke Pines, FL Current


Evolis, Fort Lauderdale, FL 2014 - Current

IT Support

Software support debugging

Assisted manager with server needs and communication

Technical support on daily basis with printers

SDK Tool Java & C# testing for printer communication

Managing Active Directory with Windows Server 2012

Maintained and upgraded computer hardware and servers

ARC Broward, Sunrise, FL 2013 - 2014

IT Technician

• Install and configure PC operating systems Windows 7 & 8 Pro

• Managed & setup Cudatel phone system for users

• Added new computers to the domain and implemented security

• Managed cloud base server

• Setup new users accounts and profiles using MS Exchange Server Enterprise

2010 and dealing with password issues

• Used ticket system and provided tech support for employees on daily basis

Advanced Tech Support, Boca Raton, FL 2010 - 2013

Helpdesk Tier II

• Optimize PCs including virus removal using tools and manually deleting files

and ensured computers protection

• Re Installed corrupted operating systems windows 7 & 8

• Established LogMeIn sessions with computers along with chatting

• Repaired & installed software Microsoft office and antivirus

• Windows updates repair using tools and commands

• Troubleshoot cisco, Linksys and Netgear routers and network connectivity

• Performed diagnostics and troubleshooting of system issues, documented help

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