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Manager Office

Eustis, Florida, United States
August 20, 2018

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Susan D. Wolfe

**** ******* **. ******, ** ***** 352-***-****

Profile Summary

A professional, self-motivated individual with a “can-do” attitude and problem solver possessing excellent interpersonal skills with proven abilities in the areas of training and motivation of personnel at various levels as well as Lean Six Sigma Certified.

Skill Set

Microsoft Office Suite

QuickBooks Pro 2014

QuickBooks Online

SHRP Report Manager

Core FTP Lite

Filemaker Pro

CR-M Production Server (CRMS)


QuickBooks Pro

Accounts Payable & Receivables


Long Jump

Professional Experience

Office Manager

Superior Fence and Rail of Lake County Leesburg, FL 02/17-07/18

• Accounts Receivable Quickbooks Online

• All office correspondence, written, telephone and fax

• Devise and maintain office data management and files

• Intake, permit filing, NOC filing and installation scheduling of customers files

Office Manager

AFAB Enterprises Eustis, FL 04/15-02/17

• Accounts Payable/Receivable Quickbooks 2014

• Payroll and Payroll Liability in Quickbooks 2014

• All office correspondence, written, telephone and fax

• Devise and maintain office data management and files

• Responsible for all owners’ personal and professional business

Receiving Inspection

Veterans Trading Company/PSS Ocala, FL 05/14-02/15

• Inspect received government components

• Verify components for authenticity and viable

• Cycle counts and inventory

• Inventory control

Administrative Assistant

Techmaster Electronics/Restor Leesburg, FL 02/13-03/14

• Provided customer service and within 4 weeks successfully brought in six new customers

• Shipping, receiving, invoicing and inventory control

• Arranged travel plans and reservations for tech onsite visits

• Created and maintain monthly budget reports

• Online search and ordering of replacement parts

• Performed low level onsite calibration

• Daily research on Movement Activity Report to ensure accuracy

• Multiple research projects

• Entering of PO’s for received products

• Matching of recorded PO’s with in stock reports

Data Control Specialist - Data Control

Genpact, USA Hanover Township, PA 12/08-02/13

• Provided daily collections and account reconciliations for major past due accounts

• Initiated collection procedures which allowed for accounts to be brought current including

change to write off policy

• Collected over $200k in 2.5 years for Reaology Project

• Reduced Penske Project delinquent accounts from $100-$30K

• Updated and revised all major project recons and CPower processing directives

• Assisted in making Data Control paperless and rewrote Standard Operation Procedures

• Created and maintained Excel reports for weekly, monthly and quarterly reports

Collections Specialist - Staples Project

Genpact, USA/CSI Staffing Hanover Township, PA 06/08-12/08

• Maintained and collected on over 1000 professional accounts

• Lowered portfolio from $750K to $220K in three months

• Called, emailed and faxed clients’ necessary documentation to ensure


Harvard Managed Mentor Programs

Decision Making

Presentation Skills

Financial Essentials

Developing Employees

Time Management

Stress Management

Crisis Management

Goal Setting


Customer Focus

Leading and Motivation

Team Management

Performance Measurement

New Manager Transitions

Career Management


Business Plan Development

Business Case Development

Process Improvement

Team Leadership

Persuading Others

Project Management

Difficult Interactions


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