Susan D. Wolfe
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Profile Summary
A professional, self-motivated individual with a “can-do” attitude and problem solver possessing excellent interpersonal skills with proven abilities in the areas of training and motivation of personnel at various levels as well as Lean Six Sigma Certified.
Skill Set
Microsoft Office Suite
QuickBooks Pro 2014
QuickBooks Online
SHRP Report Manager
Core FTP Lite
Filemaker Pro
CR-M Production Server (CRMS)
AS400
QuickBooks Pro
Accounts Payable & Receivables
Gage
Long Jump
Professional Experience
Office Manager
Superior Fence and Rail of Lake County Leesburg, FL 02/17-07/18
• Accounts Receivable Quickbooks Online
• All office correspondence, written, telephone and fax
• Devise and maintain office data management and files
• Intake, permit filing, NOC filing and installation scheduling of customers files
Office Manager
AFAB Enterprises Eustis, FL 04/15-02/17
• Accounts Payable/Receivable Quickbooks 2014
• Payroll and Payroll Liability in Quickbooks 2014
• All office correspondence, written, telephone and fax
• Devise and maintain office data management and files
• Responsible for all owners’ personal and professional business
Receiving Inspection
Veterans Trading Company/PSS Ocala, FL 05/14-02/15
• Inspect received government components
• Verify components for authenticity and viable
• Cycle counts and inventory
• Inventory control
Administrative Assistant
Techmaster Electronics/Restor Leesburg, FL 02/13-03/14
• Provided customer service and within 4 weeks successfully brought in six new customers
• Shipping, receiving, invoicing and inventory control
• Arranged travel plans and reservations for tech onsite visits
• Created and maintain monthly budget reports
• Online search and ordering of replacement parts
• Performed low level onsite calibration
• Daily research on Movement Activity Report to ensure accuracy
• Multiple research projects
• Entering of PO’s for received products
• Matching of recorded PO’s with in stock reports
Data Control Specialist - Data Control
Genpact, USA Hanover Township, PA 12/08-02/13
• Provided daily collections and account reconciliations for major past due accounts
• Initiated collection procedures which allowed for accounts to be brought current including
change to write off policy
• Collected over $200k in 2.5 years for Reaology Project
• Reduced Penske Project delinquent accounts from $100-$30K
• Updated and revised all major project recons and CPower processing directives
• Assisted in making Data Control paperless and rewrote Standard Operation Procedures
• Created and maintained Excel reports for weekly, monthly and quarterly reports
Collections Specialist - Staples Project
Genpact, USA/CSI Staffing Hanover Township, PA 06/08-12/08
• Maintained and collected on over 1000 professional accounts
• Lowered portfolio from $750K to $220K in three months
• Called, emailed and faxed clients’ necessary documentation to ensure
payment
Harvard Managed Mentor Programs
Decision Making
Presentation Skills
Financial Essentials
Developing Employees
Time Management
Stress Management
Crisis Management
Goal Setting
Budgeting
Customer Focus
Leading and Motivation
Team Management
Performance Measurement
New Manager Transitions
Career Management
Coaching
Business Plan Development
Business Case Development
Process Improvement
Team Leadership
Persuading Others
Project Management
Difficult Interactions
Delegating