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Customer Service Information Technology

Sterling, Virginia, United States
August 20, 2018

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** ********* ****** **, ********, VA *****

PHONE: 571-***-**** EMAIL:



I am currently a student studying in the field of Information Technology in hopes of making a career. I am currently aiming to obtain my bachelor’s degree in IT and will further obtain my masters and certificates in Programming, Networking, Security, Cabling, Coding, etc.


Northern Virginia Community College 2015-2017

Associate in Business Administration GPA: 3.8 out of 4

Virginia Commonwealth University – Dept. of sciences & technology 2018 – Present

Currently studying for - Bachelor in Information Technology


Troubleshooting, Software Installation, Hardware Configuration, System Disassembly active, Directory, Customer Service, Service now

Operating Systems: Windows Server 2012, windows 7/8/10, Linux. Ubuntu, Centos, Kali Linux, Window server R2 2008

Hardware: Experience in building and configuring computers, PC maintenance, hardware testing, printer configuration, Cisco Switches, Cisco Routers, troubleshooting, IPv4 and IPv6 configuration and addressing.

Software: Packet Tracer, Wireshark, MS Office Suite, MS Project, Outlook, MS Visio, VM Workstation, Windows Sever 2012, SQL Server 2008.

Database: Relational Database, procedural database, computer projects

Microsoft word, Excel, Access, Adobe Photoshop

Labs File permission and logging, Cryptography, Network Security, Application Security

Programing – ITP 100

Network Communication – ITN 100

OC hardware structure – ITE221

Database knowledge – ITD256

Multimedia software – ITE170

TECHNICAL SKILLS / Employment History

Century Link 10/2016 - 2017 Data Center Technician

Perform installation of network equipment’s (Patching, Racking and Stacking)

Pulls and terminates all counts of Fiber and copper

Provides LAN and WAN technical support, analyzing, design, installation, maintenance and resolving complex network connectivity and routing configuration issues

Knowledge of TCP/IP internet protocol.

Install network routes within data center to connect network devices

Reads and understands blue prints, floor plans and cut sheet

Serve as a technical resource for hardware installation, configuration and operational support

Pulls and terminates all counts of Fiber and copper

Tests fiber and copper

Adequate knowledge of coppers and fibers and their uses.

Adequate Troubleshooting skills

Allied Universal

Lobby Computer Security 08/2017 – 02/2018

Experience in many different computer engineering fields such as troubleshooting, application software development, systematic programming & applications such as Office, Excel, Photoshop, Dreamweaver, Flash, Java

Direct Line / FACEBOOK

Data Center Technician 02/2016 – Present

Ran and dressed Fiber/Copper cables along data trays

Connected and installed Fiber/Copper cables into IDF receivers

Tested all connections running through computer room

Tests fiber and copper

Adequate knowledge of coppers and fibers and their uses.

Adequate Troubleshooting skills

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