Customer Service Manager
Resume:
THOMAS J. KARAU RESUME OF QUALIFICATIONS
Franklin, Wisconsin 531 ~2 Telephone: 715-***-**** OBJECTIVE:
EMPLOYMENT:
EDUCATION:
EXPERIENCE:
REFERENCES:
To obtain a challenging position which will allow me to demonstrate my abilities, and utilize my comprehensive knowledge, experience, organizational and interpersonal skills; a position that provides the potential for professional growth and advancement. AMAZON
Kenosha, Wisconsin
ORDER FULFILLMENT
In the Fulfillment Center, place items into chutes to fill orders, when complete, initiate movement to packers to pack an.d ship-out orders. When assigned to inducting, responsible for scanning each item that will find its way, via computerized movement, to the correct !ocation for the building of complete orders. When picking, view screens indicating what to pick; locate, scan and send totes for the inducting operation. Originally hired at the Sort Center, responsible for scanning packages and designating to appropriate pallets for delivery. Sorted packages by destination and readied pallets for pick-up. Consistently meet efficiency, accuracy and productivity goals, receiving bonuses for meeting and/or exceeding goals, as well as for perfect attendance. RED STEER SUPPER CLUB
Minocqua, Wisconsin
GENERAL MANAGER
Accountable for day-to-day management of this high-end supper club, ensuring quality, consistency, and exceptional customer service to promote a repeat clientele. Handled marketing and public relations. Hired, trained and supervised food and beverage service staff. Responsible for inventory control and ordering for the bar; checked-in orders and paid vendors. Accountable for cash handling, balancing receipts, and preparing bank deposits. Handled payroll and taxes via QuickBooks. Ensured the restaurant was clean and organized. Filled-in wherever necessary to facilitate customer service and overall operations. SAVE MORE MARKETPLACE
Minocqua, Wisconsin
FRONT-END MANAGER/HUMAN RESOURCES
Responsible for scheduling forty front-end employees, facilitating front-end operations, and ensuring the highest level of customer service. In addition, responsible for the human resources function for the entire store comprised of 125 employees. Personnel administration entailed recruiting, interviewing, hiring, facilitating training, dispute resolution and discipline, and termination as warranted. Maintained records. Advised managers on policy matters such as equal employment opportunity and sexual harassment, and recommended needed changes. University of Wisconsin - Stevens Point
Bachelor of Science Degree
Majors: Broad Field Social Studies and History - Minor: Geography Gained valuable experience as a Teacher in the MERCER SCHOOL DISTRICT in Mercer, Wisconsin. Provided instruction for seventh through twelfth grade students in Geography, U.S. History, World History, Senior Government, Sociology, Psychology, and Economics. Followed curriculum guidelines and requirements of the state and school. Successfully adapted teaching methods and instructional materials to meet students needs. Guided and counseled students; provided remedial instruction for students requiring extra help. Served as Head Coach of Boys' JV Basketball, Coach of Middle School Track, and Student Council Advisor. Furnished on Request.
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