Manager Customer Service

PATRICIA OZMENT KENDRICK

PATRICIA OZMENT KENDRICK

*** *** ****** ****

MOORESVILLE, NORTH CAROLINA 28117 704-***-****

EDUCATION WAKE FOREST SCHOOL OF MEDICINE, Winston-Salem, NC

Physician Office Symposium, Certificate, 1998-2004

GUILFORD TECHNICAL INSTITUTE, Jamestown, NC

Associate Degree in English Literature, 1977

BEN L. SMITH HIGH SCHOOL, Greensboro, NC

Diploma, 1973

CERTIFICATIONS:

AMERICAN SOCIETY OF CLINICAL PATHOLOGISTS

-Phlebotomist, 1987

EXPERIENCE QUEST DIAGNOSTICS 2011-Present

Specimen Preparation Technician II & Phlebotomist

Adheres to all Quest Diagnostics, Inc. policies and procedures, including safety and compliance. The SPT

is responsible for knowing all the functions of day to day business. The SPT has completed all necessary

training consistent with local business unit practices for Specimen Processing. Additionally, must meet

accuracy and production standards and description. The SPT is involved in more complex processing

which could include, but not limited to, Microbiology processing, Frozen slits, Sendouts, Cytology and

Pathology processing. Specific functions will require additional access to the laboratory computer system.

-Communicates effectively with all levels of staff

-Maintains composure

-Reflects good judgment

-Demonstrates flexibility and is able to adapt to change

-Completes all required written documentation legibly and within the assigned

time frame.

CARILION LABORATORY, Charlotte, NC

Customer Service Representative 2009-2010 Answering incoming calls from physicians offices about

results and tests not performed as well as adding tests on, ICD-9 coding per provider. Average calls were

around 100 per day, interacting with several reference laboratories, also entering calls into SalesForce for

management review.

PIEDMONT PATHOLOGY ASSOCIATES, Charlotte, NC

(Providence Women’s Care, PA)

Laboratory Manager 2004-2008

Responsible for the performance of diagnostic tests and procedures

and the daily management of the laboratory.

-Performed routine tests offered by the laboratory

-Operation and troubleshooting of analyzers

-Performed and utilized knowledge of quality control guidelines in testing

-Maintained records of tests performed at reference labs

-Reviewed and verified reference lab invoice

-Collect blood samples as needed for testing

-Monitor inventory of all supplies, train staff as needed

-Serve as a liaison to nurses, physicians and administrative staff and lab

consultant

CLINICAL DATA INTERNATIONAL LABORATORIES, Charlotte, NC

Laboratory Manager 2001-2004

-Responsible for overall performance of laboratory testing

CAROLINAS MEDICAL HEALTHCARE SYSTEMS

University Hospital Laboratory, Charlotte, NC

Laboratory Assistant III 1998-2000

-Responsible for outpatient and inpatient phlebotomy

-Performed point-of-care laboratory tests

-Transported surgical tissue from operating room to histology

PATRICIA OZMENT KENDRICK

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EXPERIENCE ARDSLEY MEDICAL GROUP, PA

Internal Medicine Specialty, Concord, NC

Laboratory Supervisor 1992-1998

-Responsible for daily operations in laboratory testing

-Maintained guidelines for Quality Assessment and CLIA regulations

-Supervised staff of six in high volume practice of eight providers

-Implemented budget guidelines for laboratory purchases

REFERENCES Available Upon Request.

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