Accounts Receivable Customer Service

James Shokouhi

***** ****** ******, ******, ** **316 ● 818-***-**** ● *************@*****.***

Professional Summary:Manager and team builder able to hire, train, mentor, and lead staff. Collaborative professional with the sound judgment to coordinate with different departments within an organization to resolve issues. Familiar with highly regulated workers’ comp underwriting rules, and also conducting final audits to ensure rates are commensurate with expected risks. Master degree in Business Administration. Results-oriented, organized Accounts Receivable and Collections Supervisor. Outstanding problem-solver with superior customer service skills able to cultivate strong relationships with clients and facilitate prompt payments.

Professional Experience

Accounts Receivable & Credit Manger at Guarachi Wine Partners Since 6/27/2016 to present. Woodland Hill, CA

Responsible for all A/R functions, approval f PO, approval of credit application. Constant contact with clients and venders.

State Compensation Insurance Fund

Chatsworth, CA

State Fund Workers’ Comp, Data Analyst

2014

California’s largest provider of workers’ compensation insurance. Six-month project converting physical files to electronic.

Input 1 LLC, Insurance Premium Finance

Woodland Hills, CA

Collection Supervisor

2001-2013

Company provides comprehensive outsourcing services and software for the insurance and warranty industries. Managed all outside collection agencies and credit facilities utilized by department. Supervised staff to efficiently and effectively manage credit holds. Implemented production, productivity, quality, and customer-service standards. Also resolved disputes / problems and identified potential system improvements. Supervised Credit Processor to ensure new customer accounts were processed in a timely manner and represented the company’s best interest. Worked closely with Credit Supervisor on performance management within the Collection team, ensuring targets were realistic and obtainable.

Exceeded accounts receivable operational standards by contributing credit information to strategic plans and reviews.

Met accounts receivable financial standards by providing annual accounts receivable budget information; monitoring expenditures, identifying variances, and implemented corrective actions.

Called delinquent accounts to maximize cash collections and grew timely application of cash receipts by 35%, including wires, loose deposits, and credit card payments.

Acted as liaison between the company’s different departments to resolve disputed invoices and to ensure collection of undisputed portion according to company guidelines.

Accomplished Accounts Receivable and Collection department human resource objectives by selecting, onboarding, training, assigning, scheduling, coaching, and disciplining employees. Communicated job expectations, developed goals, monitored progress, appraised job contributions, and recommended compensation adjustments.

Financial Network Recovery, Inc.

Simi Valley, CA

Owner

1992-2001

Opened business specializing in collecting accounts receivable. Services included litigation and collection of overdue accounts. Oversaw operations, marketing, accounting, and staffing. Created the business process of collecting accounts receivable for clients. Trained new hires on current process of managing client accounts. Generated more than $50 million of clients’ accounts receivable. Managed client accounts receivable with positive results of more than 45%.

Superior National Insurance Company

Calabasas, CA

Collection Supervisor

1985-1992

Company provided workers' compensation services. Supervised a group of five collectors and two cashiers. Brought in more than $200 million every year. Acted as subject matter expert for the design of software for the Accounts Receivable department. Developed knowledge of agency accounting and direct billing, workers’ compensation, and casualty billing.

Education

Armstrong University (Berkeley, CA)

Master of Science in Business Administration (MBA)

Tehran College of Insurance (Tehran, Iran)

Bachelor of Science in Business Insurance & Economics (BS)

Hold California Real Estate Broker License, and CTEC

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