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Customer Service Management

Rockford, Illinois, United States
August 19, 2018

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Nate McDonald

*** *** *** ******, ********, IL **13



Goal oriented head chef with diverse blend of culinary experiences. Acquired various levels of experience and knowledge in restaurant and meat market management. Leadership skills have been built through managing/mentoring coworkers and working in a team environment. Skills include but are not limited to: customer centricity, excellent communication and time management skills, and the ability to manage multiple tasks to accomplish business goals.

Country Side Meats & Deli Rockford, IL

Butcher (Apr 2013-Present)

Interact daily with customers educating them on the various meat cuts and provide recommendations for their needs

Cut, trim, bone, tie, grind meats, and check the quality of various types of meats to ensure only premium quality is sold to customers.

Responsible for preparing and placing meat cuts and products in the display counters

Competent liaison between management and other deli employees

Toni’s Winnebago, IL

Assistant Head Chef (Mar 2007-Apr 2013)

Responsible for inspecting and monitoring all ingredients and final cooked product so that they met the standards of the establishment

Monitored sanitation practices to ensure employees were following standards and regulations

Prepared and cooked foods of all types for both the restaurant and catering businesses

Motivated and mentored kitchen staff to achieve food quality and safety standards.

Instructed kitchen staff how to properly prepare, cook, garnish, and present food

Provided new menu recommendations to management in order to refresh the menu

Eickmans Processing Seward, IL

Meat Processor (Mar 2006-Mar 2007)

Responsible for a variety of tasks which include preparing and processing various types of meat

Trained to maximize the meat off each carcass and sanitize equipment per USDA requirements


Production and Processing Time Management Customer Service

Critical Thinking Kitchen/Store Management Meat preparation


Meat Grinder Bone Saw Sausage Stuffer Meat Tenderizer Cash and Meat Registers Patty Machines


North Central College; Naperville, IL

B.A., June 2006, Major: Small business and entrepreneurship

Elgin Community College; Elgin, IL

Associate of Arts, June 2008, Culinary Arts and Management

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