Customer Service Manager and Administrative Assistant

Objective

To obtain a career utilizing my skills

Experience

*/**** – Current

Independent Contractor – Transcription

Download audio files

Transcribe audio into Word document per customer guidelines

Proof and edit documents for accuracy

Upload transcribed file to software program

2/2017 – 5/2017

Quote Texas Insurance

Customer Advocate/Receptionist

Answer phones and transfer to appropriate agent

Fill out and send appropriate policy information

Contact insurance companies on behalf of customers

11/2016 – 2/2017

Walmart, Cleburne, Texas

Customer Service Manager

Supervise cashiers, cart pushers and maintenance personnel

Handle cash exchanges between cash office and cashiers

Perform audits on cashiers

Handle customer complaints

Other duties as assigned by upper management

03/2008 – 11/2016

Independent Contractor – General Transcriptionist

Download audio files

Transcribe audio into Word document per customer guidelines

Proof and edit documents for accuracy

Upload transcribed file to software program

09/2014 – 01/2015

Wells Fargo Bank

Teller

Processed customer deposits/withdrawals

Input proper data into computer system

Responsible for large sums of money and settling the cash drawer daily

Communicate with customers in person about their financial needs

02/2002 – 10/2004

WNB Bank, Susquehanna Bancshares – Williamsport, PA

Bank Teller, Back-up Head teller

Communicate with customers in person and on telephone about their financial needs

Processed ATM deposits, replenished ATM machines

Processed customer deposits/withdrawals

Responsible for large sums of money and settling the cash drawer daily

Scheduling and accepting cash supply for the branch

Distributed and monitored tellers cash

Sold traveler’s checks, money orders, savings bonds

Trained new tellers

Scheduled tellers, sat in on performance reviews

01/2002 – 02/2002

American Customer Care – Montoursville, PA

Data Entry

Sort and input data into computer system

09/2000 – 12/2001

Circuit City – Muncy, PA

Customer Service Rep

Handle customer’s questions and complaints via phone and in person

Pulled purchased items from warehouse to fulfill customer orders

Perform standard cashier duties

Settled cash drawers daily for all departments

Processed daily store deposits

07/2000 – 09/2000

Perkins – Williamsport, PA

Waitress

Take customer orders and input into computer

Deliver food to customers table

02/1999 – 07/2000

Giant Foods – Williamsport, PA

Cashier/Front Office/Cash Office

Answered customer questions and complaints

Handled daily cash flow from all cashiers

Made deposits and ordered cash for store

Performed standard cashier duties

Scheduled and trained cashiers

09/1998 – 06/1999

PA Department of Transportation – Montoursville, PA

Secretary/Intern

Answering phones, deliver interoffice mail

Typing letters and memos

Filing, faxing and preparing letters for mailing

04/1997 – 02/1999

Weis Markets – Williamsport, PA

Cashier

Performed standard cashier duties

Education & Achievements

08/1999 - 09/2000

Newport Business Institute, Williamsport, PA

Business Administration - withdrew before completion

08/1996 - 06/1999

Williamsport Area High School, Williamsport, PA

Took business courses

Interned at PennDOT senior year as a cooperative learning course

Was honored by the Business and Professional Women's Club of Williamsport, PA

Contact this candidate