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Desktop Support Technical

Canton, Michigan, 48188, United States
August 19, 2018

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John M Matson

*** ******** ******

Canton, MI ***87

Cell 734-***-****

John M Matson

*** ******** ******

Canton, MI 48187

Cell 734-***-****

John M Matson

274 Edington Circle

Canton, MI 48187

Cell 734-***-****

John M Matson

274 Edington Circle

Canton, MI 48187

Cell 734-***-****

Interested hiring organizations

August 18, 2018

RE: IT Technician, Systems Admin, Network Admin, Desktop Support or other related opportunities.

To Whom It May Concern:

Thank you for considering my interest in the position my resume was submitted for.

My key strengths are my people skills and the ability to support a broad spectrum of technologies and equipment. As the sole technical resource supporting two manufacturing plants, over 140 IT users, and a variety of corporate and local standalone systems, my primary objective has always been to keep people and equipment “up” and working. Being personable, approachable, and responsive has always resulted in high marks from the people I serve. Helping people is what I enjoy most about my work.

I am the first line of defense for not only IT systems (both hardware and software), but also provide support for a wide variety of devices from printers to wireless and mobile devices. For local, site-specific systems, I am the “eyes and ears” on the ground, identifying any potential risks or opportunities for improvement to site operational and corporate IT management.

I believe this combination of breadth of experience, flexibility, and service-mindedness would make me a valuable asset to your organization, and hope I will be hearing from you soon regarding this excellent opportunity.


John M Matson


Provide customer-focused IT Network Administrator and Desktop Technical Support for a

dynamic organization seeking a responsive and dependable individual with a wide variety of

skills and 21+ years experience.

Work Experience

Technical Specialist II

02/1998 – Present, Kerr Corp. / Metrex Research Corp. / Sybron Dental Specialties & the KavoKerr companies which are all subsidiaries of Danaher Corp., Romulus, MI

Full time sole network and technical support resource for two separate buildings / companies and 140+ users. Administer, install, troubleshoot and repair network server and desktop hardware and software, as well as standalone PCs and servers that support plant manufacturing and shipping processes.

Deploy new equipment, recondition and re-provision older equipment. Support a wide variety of printers and mobile devices (laptops, mobile scanners, tablets and phones). Perform procurement-related tasks (obtaining quotes, interfacing with vendors and outside service providers), as well as technical liaison for local user community with out-of-state headquarters. Responsible for maintaining equipment inventory, documenting local systems and procedures, and answer helpdesk calls from US, Canada and beyond.

Personal user support for Apple MAC OS 10.11.3 at my home (iMAC and MacBook Pro).

Technical Consultant

01/1996 – 10/1997, Computer Consultants of America, Southfield, MI

Provided 3 different clients with technical and desktop support for their servers, desktops, users, backup and monitoring duties.

IT Support

04/1994 – 01/1996, Business Television Video, Commerce Twp., MI

Hardware, software and connectivity for AS/400, LAN client server applications. Provided desktop and user support for these systems.

Mainframe Computer Operator

08/1990 – 03/1995, Citizens Insurance Company of America, Howell, MI

IBM ES/9000 running MVS, JES2, CICS, DB2. Fixed JCL abends, handled host system and LAN backups, data transmissions, tape mounts and printing.


Schoolcraft College Computer Information Systems, 08/1992 - 05/1994 (16 Credits) Richland College / Dallas Community College Data Processing/Computer Science, 01/1982 05/1993 (6 Credits)

Oakland Community College - Business 09/1979, Climate Control Systems Tech, 12/1989 (12 Credits total)

Lansing Community College Business / Marketing, 09/1978 - 05/1979 (14 Credits)

Ferris State College Pre-Arts, 09/1976 - 05/1977 (36 Credits)

Other Training

Windows 10 Training – Dec 2015

Danaher Yearly Compliance Training - latest Feb 2018

Mindleaders Career Development - Oct-07

Mindleaders Goal Setting, Action Planning - Oct-07

Mindleaders Office 2007 Suite Courses - Oct-07

Mindleaders Windows Vista Courses - Sep-07

Mindleaders TCP/IP Concepts Introduction - Oct-07

Citrix Certified Administrator, 2 Courses - Jan-06

Windows XP Professional - Implementing & Supporting - Jul-05

Microsoft Certified Professional - W2K, 3 Courses - Jun-02

Microsoft NT Workstation & Server - Mar-97

Windows NT & 95, 4 Courses - Jul-96

Beginning, Intermediate, Advanced MS Office, 8 Courses - Jan-96

COMMON AS/400 User Group - Sep-95

Certified Novell Administration, Netware 3.1x, 1 Course - Jun-95

Xerox Advance Customer Training, Laser Printer Troubleshoot & Repair - Jun-93

IBM OS/2 Technical Seminar & Beta Participant - Sep-92

MVS/JCL, JES2, Jobtrac, Mainframe Courses - Jan-91

LAN, Windows, DOS Adult Education Courses - Jan - 91

Hardware and Software Experience

HARDWARE: Dell Servers, Desktops and Laptops, HP G3/G4/G5 Servers, Desktops, Laptops. IBM AS/400 and Printers. Kronos / ADP Terminal Clocks, HP Printers, Zebra Printers. StorageTek Backup Systems, Liebert UPS and cooling systems.

OPERATING SYSTEMS: Windows 2000/2003/2008/2012 Server, Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP Professional, Windows 2000 Professional, Windows 9x, NT. Apple iOS 8 on iPads and iPhones, Apple OS 10.10.2 (personal use).

APPLICATIONS: MS Office 2000 / 2003 / 2007 / 2010, 2013, SCCM. VMware Server, VMware ESXi server, VMware Workstation 10 and VMware Fusion, Windows 7 XP Mode / Virtual PC. Trend Micro Antivirus, Norton Symantec Anitvirus, Altiris, Oracle R12 Clippership, MP2, Kronos, HP DataProtector, Veritas BackupExec.



Eric Bryan

IT Technical Specialist II

Beavers Dental / Kavo Kerr Group

55 Laurier Drive

Morrisburg, Ontario, Canada K0C1X0

O: 613-***-****

C: 613-***-****

Terri Peasley

IT Oracle Senior Business Analyst

Kavo Kerr Group (Sybron Dental Specialties)

28200 Wick Rd.

Romulus, MI 48174

O: 734-***-****

C: 248-***-****

Christa Williams

IT Oracle Senior Business Analyst

Kavo Kerr Group (Sybron Dental Specialties)

1515 S. Manchester Ave.

Anaheim, CA 92802

O: 714-***-****

C: 248-***-****


Trish Tazelaar

IT Manager / Business Analyst

Orascoptic / Kavo Kerr Group

3225 Deming Way Ste 190

Middleton, WI 53562

O: 608-***-****

C: 608-***-****

Eugene Kowalczyk

Production Supervisor

Kerr Corporation / Kavo Kerr Group

28200 Wick Rd.

Romulus, MI 48174

O: 734-***-****

C: 248-***-****

Ray Wilsey

QC Lab Supervisor

Quaker Chemical Corporation

O: 313-***-****

C: 313-***-****


Barry Steele

IT Technical Specialist II, SDS (Retired)

19137 Dawnshire Dr.

Brownstown, MI 48193

H: 734-***-****

C: 734-***-****

Eric Bloom

Engineer, Ford Motor Co. (Retired)

41950 Echo Forest Ct.

Canton, MI 48188

H: 734-***-****

C: 734-***-****

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