Sign in

Manager Quality Assurance

Los Angeles, California, United States
August 19, 2018

Contact this candidate


Jeremiah Jones



Inspiring people to perform information technology; change management, quality assurance and application support at their highest level. Working with Executives to understand business needs/requirements and ensuring testing and delivery to production are seamlessly, even when limited by technical factors that occur in complex environments.

Creating and implementing processes that are sustainable and agile with an execution best suited for an organization such that, people, process and technology coexist. Creating an environment of accountability, driven for success by setting expectation through metrics.

Managing direct reports in Change/Configuration Management, Enterprise Application Support and Quality Assurance. My brand has been one of “IT helping IT” with best practice, (ITIL), engaged employees and an understanding of an enterprise. Collaboration with Information Technology areas such as engineering, infrastructure, information security and the project management organization.


Kinecta Federal Credit Union

Manager, IT Solution Delivery 6/2010 to 8/2018

Ran daily standup for Change Control and Quality Assurance Teams. Monthly and weekly one on ones and performance reviews. Participated in daily/weekly meetings with projects management team, development teams, infrastructure and vendors for all approved and adhoc projects across the Enterprise. Implemented Release automation as well as Test Automation.

Focused on Dev Ops and continuous delivery of strategic projects

oCreated and executed strategy

okey performance indicators, test plans and metrics for managed areas.

Managing three distinct Teams;

oIT Quality Assurance,

oEnterprise Application Support

oChange Management

Resource manager;

oHired for and created roles for automation in both QA and CM

oPromoted and transitioned roles, created new roles for automation

Wrote/created Process to support all business areas and projects

oResidential Lending, Consumer Lending, Online Banking, Mobile Banking and Secondary Marketing, Commercial lending, Alterative lending, insurance and retail banking.

oProcess were all audited by the CU and external vendors and proven effective

Acquired Knowledge: 7 Habits of highly effective people, Oz Training, Situational Leadership, Legal Side of Leadership, Core Banking software, maintaining multiple work streams over the enterprise. Managing my ‘brand’ and expanding my influence by leveraging and building relationships in the Enterprise. DISC, agile training, journey mapping

Mortgage Success Source, LLC

Software Quality Assurance Specialist/Engineer 11/2006 to 3/2010

The white box testing was done in a WAMP environment, (MS Sever, Apache, MSSQL, and PHP). The LAMP environment integrated after several mergers and was mostly Grey/Black box testing and required implementation of QA practices such as version control.

White box tested web applications in fast paced bull pin development environment

Solo QA analyst embedded with three to five developers pushing a variety of code

Worked remotely providing Quality Assurance for several mortgage industry tools

Tested the implementation of third party Java based site integrated with PHP tools and a C# back end

Ensured quality of products on the front end and quality of data on the back end

Acquired Knowledge: PHP, MSSQL, Jmeter, Sikuli, Firebug, Apache, VSS, Easy Projects, Mantis, SVN, IEpack, VMware, SharePoint. Tested apps that were built in ExtJS and Flex

RazorGator, Inc.

Software Quality Assurance Analyst 6/2006 to 11/2006

Short term contract, timing implementation of CMS/Search/Front-end testing/E-commerce

MS Server 2003 in a .NET environment using MSSQL

Executed acceptance, Functionality testing, Browser/OS compatibility

Used SQL select statements and where clauses to validate data and injection

Maintained bug database ensuring project flow and efficiency

Acquired Knowledge; Interfacing with MSSQL, Search Testing, Shopping Cart Testing, End user experience, smoke testing.

Electronic Arts, Inc.

Assistant Test Engineer, Lead/Senior QA Tester 3/2005 to 8/2006, 2/2006 to 8/2006

Lead testers on patches and expansion packs for PC and console projects

Experience carried over to cross platform testing, (PC ports to Console and Phone)

Smoke testing builds for QA team coordinated bug data base

Data Base Coordinator (Console NCG, Xbox, PS2)

Acquired Knowledge; Leadership skills, Dev-Test, Dev-Track, Battle Field world editor

Troika Games, Inc.

Production Tester 3/2004 to 2/2005

Reporting to Producer on site; Black/White box tested on next generation gaming engine; (Halflife2)

Requirements Testing for code release candidates, creating masters, building test suites for team to execute

Acquired Knowledge; Project Development, Asset Management, Half-life 2 Engine, Create Bench Marks/Test Suites

Activision, Inc.

Code Release Tester/QA Tester/Customer Support 10/2001 to 3/2004

Code Release Group, tested build and titles before release, Third party

Requirements Testing for code release candidates, creating masters; NCG, PS2, Xbox

Acquired Knowledge; Third Party Acceptance Testing; Localizations, Network Protocol Testing, Burn Lab Assistant tech

Coravue, Inc.

Marketing Web Specialist/Support 1/1999 to 10/2001

Database Programming using MySQL on a Sun Micro systems platform

Started as an intern through Santa Monica City College before being hired

Acquired Knowledge; MySQL, Sun Solaris, Send Mail, Cold Fusion, HTML, XML 1.0

Mostly rational databases, built my first Linux box from scratch using Red hat 7.0

Tools and Skills:


Selenium, Microsoft Team Foundation Sever 2013, MS Release Manager, MS Test Professional 2013, SDLC, Agile, Fusion, Dream Weaver, Unix/Linux, Windows, Vmware, PHP, SQL, HTML, Coldfusion


Interpersonal, communication, manager of direct reports for Change Managment, Quality Assurance and Application Support

project management skills;

Process knowledge, attention to detail, timely follow-up, determination, Strong capability to maintain several projects at once, prioritize and organizational skills, Knowledge of game formats and competing products,

Quality Assurance; white box testing web applications built in; PHP, ASP, C#, Flex, JS, JSP, and .NET, Dev Track, Dev Test, PVC Bug Tracker, Mantis, Bugzilla

Change Contorl: Microsoft Release Manager, Visual Sorce Safe (VSS) and Perforce, Subversion (SVN)

Finance Applications:

Symitar, Meridian Link, Compass, Destiny LOS, Fiserv, TMG,

Video Game:

World Builder II, Battle Field II Editor, Quake 3 Editor, Unreal Editor, Xbox 360 Dev kit, PS2/Nintendo


Santa Monica City College

1996-2003 AA equivalent Major in Computer Information Systems Minor in Philosophy

GPA 3.4, Jazz Big Band and President of Philosophy Club 2000/01

"Quis custodiet ipsos custode"

Contact this candidate