Customer Service Manager

Johanna Merengueli

**** ****** ****** *** * Bartow, FL. 33830

813-***-**** ( Cell ) E-mail *************@*****.***

PROFILE

Demonstrated Logistics and Warehouse Management Experience Including:

Delivery of inventory replenishment with a strong track record of expediting shortages and resolving non-conforming materials issues

Comprehensive warehouse operations and order fulfillment experience encompassing packaging shipments as well as preparing all necessary documentation

Ability to team with staff and management personnel to develop new, cost effective shipping and warehousing strategies to consistently improve on efficiency and cost savings

Experience delivering the outstanding customer service vital to capturing repeat and referral business

Excellent organizational skills with the capacity to manage numerous projects simultaneously in fast-paced, deadline driven environments

Outstanding problem solving, communication and interpersonal skills

Dedication, strong work ethic and willingness to undergo additional training

An enthusiastic team player with willingness to accept new responsibilities and train others…a natural ability to communicate with people…a self-starter who works well under pressure…attentive to detail and follow through… a dependable, focused, individual with a strong desire to succeed.

SUMMARY OF QUALIFICATIONS

Over 5 Years Comprehensive Logistics and Warehouse Management Experience Including:

Recommending Improvements Targeting Cost Savings Worldwide Distribution / Planning & Oversight

Identifying & Solving Operational Problems Scheduling Pick-Ups & Deliveries

Ensuring that promised Order Lead Times are Met Allocating Resources & Manpower

Inventory Control / Materials Requirements Planning Reviewing Receiving / Generating Reports

Tracing Shipments / Providing Proof of Delivery Loading & Unloading Procedures / Ensuring Safety

Maintaining A Stock Locator System Packaging Shipments / Minimizing Damage

Preparing / Processing International Documentation Incoming Materials Quality Control / ISO Doc.

Expediting Shortages / Liaison to Vendors Operating Material Handling Equipment

Training, Developing & Mentoring Staff / Promoting Teamwork Prioritizing Projects

Extensive Administrative Experience Including:

General Ledger Maintenance / Reconciling Accounts In-Person & Telephone Reception

Production Scheduling / Evaluating Staff Performance Direct Customer Service / Solving Problems

Developing Effective Business Correspondences

Competent with the following computer software & applications:

Microsoft Windows, Word, Excel, PowerPoint, DLX, AXAPTA, SAP, UPS, MATRIX, Basis 400, Fed-Ex, CRYSTAL E-mail /Internet, ADP, Accuplus and KRONOS ( PIT Train the Trainer Certified )

Languages Skills: Fluent in English & Spanish

PROFESSIONAL EXPERIENCE

Warehouse Manager

West Logistics Winter Haven, FL 05/2017 – Present

Warehouse Supervisor

Coca - Cola, Tampa, FL 06/2016 – 05/2017

Warehouse Supervisor

Coca - Cola, Needham Heights, MA 08/2014 – 06/2016

Shipping & Receiving Manager

MultiGrains Bakery Inc. 07/2013 – 08/2014

Logistics Manager

Metal Wave Inc 01/2013 – 7/2013

Inventory Control Analyst

Coca - Cola, Marmora, NJ 09/2011 – 01/2013

PROFESSIONAL EXPERIENCE

Co-Lead Logistics 08/2005 – 06/2011

Sunny Delight, Littleton, MA

Pro Sales Associate

Home Depot, Salem, NH 05/2001 – 8/2005

Warehouse Supervisor

Air Engineering, Wilmington, MA 02/1998 – 05/2001

EDUCATION

Certifications – Industrial Electronics

Greater Lawrence Vocational Technical School, Andover, MA

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