Customer Service Software

Objective

Ambitious Entry Level Software Engineering enthusiastic about developing practicing and timesaving software solutions. Versed at Identifying issues with existing software and creating innovate new software programs. Committed to working within client and project specifications to deliver cost-effective timely results. Customer Service Representative focused on resolving user software inquiries across a variety of platforms seeking to bring outstanding technical knowledge.

Education

University of Houston May 2017

Bachelors of Science in Computer Engineering Technology Dean’s List: Spring 2017

Coursework: Ambitious Entry Level Software Engineering enthusiastic about developing practicing and timesaving software solutions. Versed at Java Script, Introduction to C++, Circuit Theory, Digital Systems, Semiconductor Devices and Circuits, Linear Systems Analysis, Communication Circuits, Sensors Applications, Microprocessor Systems, Embedded Systems, Computer Networking, Advance Micro Networks, Data Communications System, Telecommunications, Optical Circuits

Technical Skills

JavaScript, C, C++, Python, TCP/IP, Linux, Windows, Mac OS, Oracle, PL/SQL, SQL, HTML, XML, LAN/WAN, UNIX, VPN

Projects

Exoskeleton Glove

University of Houston, Spring 2017

Constructed an exoskeleton glove to advocate a push towards technology development for arthritis assistance.

Acted as Team Lead to design a prototype using 3D printed material powered by Servero motors. Also, worked as a team to gather requirements, developed code, and performed quality testing to configure Servo motors and EMG sensors.

Garage Door Opener enabled by Smart Device

University of Houston, Fall 2016

Developed a garage door opener activated through a cell phone application over a home WIFI network.

In a team environment, created a circuit prototype using a microcontroller board that would be able to connect to a household WIFI Signal

Working Circuit for Heartbeat Sensor

University of Houston, Spring 2016

Constructed a working circuit for a heartbeat sensor using Infrared LED and Photodiode to measure the pulse that is reflected in the blood flows during the systolic stroke of the heart

4x4x4 RGB Cube

University of Houston, Fall 2015

Developed a 4x4x4 RGB cube using an Ardunio Microcontroller which was used to program the cube to light up in a particular pattern

Placed 2nd for Circuit Theory Final Project

Construction of the cube from scratch by soldering wires together and developed a program for RGB to lighting patterns

Affiliates

Institute of Electrical and Electronic Engineers

International Society of Automation

Experience

Best Computer USA June 2016-Present

Technical Support Analyst

Installing and configuring company’s computer hardware operating systems and applications

Maintenance and monitoring of computer networks and systems to minimize down time.

Logging queries of customers and employees

Analyzing call logs in order to discover any underlying issues or trends to help prevent future issues

Testing and evaluating new technology to help benefit the company.

Handling technical troubleshooting on memory transfer, hardware, and software products.

Working with customers to fix product needs based on budgeted amount from customers.

Installing and educating customers with new software programs.

Building custom computers for customer needs

Providing base level IT support to non-technical personnel within the business to ensure customer satisfaction.

Troubleshooting and resolving customer issues in a clear, courteous, and straightforward manner.

Demonstrating professionalism and courtesy with customers at all times.

Modifying existing software to ensure quality and performance.

Consulting regularly with customers on project status, proposals, and technical issues.

Stores, retrieves, and manipulates data for close analysis of system capabilities.

The Teahouse Tapioca & Tea August 2014-Present

Barista, Assistant Store Manager

Monitoring and diagnosing Revel Software (cash register and printing system) to ensure system is up and running

Closing out the end of each shift and reports nightly financials to the owner

Training new employees to ensure consistency on creating drinks, food, and perform quality customer service

References

Available upon request.

Contact this candidate