Customer Service Office Assistant

LOMA C. BASQUEZ

**** ***** ****., #*** **********, CA 95834 916-***-****

************@*****.***

CAREER OBJECTIVE

I am seeking employment in a position that will allow me to use my current customer service skills as well as my office and computer knowledge. I would like to gain further experience and knowledge that will be beneficial to that position, as well as future endeavors. I hope to find a position within a company that may permit me the opportunity of advancement in the future. I possess the ability to provide quality work with a positive attitude, am a hard worker and a great team player. I feel that I would be an asset to any program.

EMPLOYENT HISTORY

HAWAII NAUTICAL

April 2018 - May 2018

Reservation Agent

Answer incoming telephone calls from clients and make charter boat reservations for various tours throughout the day via, communicate with captains and crew about day’s activities, general office duties, inform clients about needed information for the boat tours, order supplies for vessels, reconfirm weekly bookings.

ABM INDUSTRIES

October2017 –February 2018

Cleaner/Janitorial

Keep assigned bathroom facilities and concourse clean, sweep, and mop, clean up spills, stock up on paper products, customer service to patrons of Golden One Center during active events.

STATE OF CALIFORNIA

Board of Registered Nursing

July 2006 – December 2017

Office Assistant

Act as lead in the mailroom, provide clerical support to License and Office Support Services Program, operate mail machines, receive, deliver, process (open, screen, sort and date stamp) and distribute daily incoming and outgoing mail to all appropriate staff within Board units, ensure that outgoing confirmation cards have proper postage, track Express mail using Department’s electronic arrival system, communicate effectively with managers on the current status and date of mail being processed, update and distribute daily mail statistics to managers, review returned microfilm from vendor for completeness, accuracy and film clarity, answer phones in call center.

SACRAMENTO RIVER TRAIN

October 2015 – April 2017

Server

Prepare and set train for enjoying ride, greet patrons and provide great customer service, various services depending on type of ride(dinner and lunch train includes setting tables), take orders and serve from kitchen, sell snack items, set up local craft beer and wine stations to pour for train patrons, make an enjoyable environment, keep balanced teal of all purchases, stock and restock items, clean train after rides.

STATE OF CALIFORNIA

California Exposition and State Fair

January 2005 – March 2008

Seasonal Parking Attendant

Parking lot ticket seller must have the ability to accurately work at a rapid pace during all weather conditions while handling money transactions with Cal Expo patrons, must maintain ticket sales, provide customer service for events, and endure long periods of standing in all kinds of weather.

UNITED STATES POSTAL SERVICE

December 2005 – January 2006

Casual Clerk

Able to work at a rapid pace, lift up to 70 pounds of mail, long periods of standing while loading/unloading of daily incoming and outgoing mail into huge metal mail containers, accurately sort and distribute mail by zip code and country, verify addresses by code.

STATE OF CALIFORNIA

Medi-Cal Policy Division

March 2003 – March 2004

Management Services Technician

Provide clerical and technical support to Policy Division Manager and staff, review, prepare and edit correspondence for completeness and accuracy, copy and fax documents, receive and distribute mail to appropriate staff, maintain files and file system, mail labels, create tables and forms for program, prepare materials for staff meetings, travel coordinator duties such as make travel arrangements and process travel claims, schedule meetings and conferences via Outlook, answer Division calls on rotation basis, update files on Legislature bills.

STATE OF CALIFORNIA

Radiological Health Branch

September 2002 – March 2003

Word Processing Technician

Produce licenses issued to the public for possession and use of radioactive materials, type various Departmental correspondence, maintain the license fee databases and control sheets by entering, updating, editing, retrieving and archiving materials, using Microsoft Access. Travel coordinator for section; maintain current DHS labels and forms for program in database.

STATE OF CALIFORNIA

WIC Supplemental Nutrition Branch

December 1992 – September 1999

Word Processing Technician

Provide clerical support to section staff such as the preparation of program correspondence by typing, proofreading, editing, reviewing for completeness and accuracy, coordination and scheduling of meetings and teleconferences, supply coordinator, attendance coordinator, act as Lead on a rotation basis, review audit and process travel advances and expense claims and act as liaison between Branch and Accounting Department, type the Out-of-State Travel Drills for Section and also increased responsibilities by acting as Section Chief’s secretary.

STATE OF CALIFORNIA

WIC Supplemental Nutrition Branch

January 1990 – December 1992

Office Assistant

Responsibilities were to screen and direct incoming calls at reception desk, receive and distribute Branch mail, operate Xerox and fax machine, prepare mass mail outs, prepare correspondence for final form, order supplies for Section.

EDUCATION

Graduate of Grant High School in 1986

SKILLS

Team player, works well with others

Excellent written and verbal communication skills

Strong computer and clerical skills

Dependable, well-organized, multi-tasker, takes initiative

Knowledge of Windows, Microsoft Word, Microsoft Outlook and Access, Excel

LOMA C. BASQUEZ

3301 Arena Blvd., #139 Sacramento, CA 95834 916-***-****

************@*****.***

CAREER OBJECTIVE

I am seeking employment in a position that will allow me to use my current customer service skills as well as my office and computer knowledge. I would like to gain further experience and knowledge that will be beneficial to that position, as well as future endeavors. I hope to find a position within a company that may permit me the opportunity of advancement in the future. I possess the ability to provide quality work with a positive attitude, am a hard worker and a great team player. I feel that I would be an asset to any program.

EMPLOYENT HISTORY

HAWAII NAUTICAL

April 2018 - May 2018

Reservation Agent

Answer incoming telephone calls from clients and make charter boat reservations for various tours throughout the day via, communicate with captains and crew about day’s activities, general office duties, inform clients about needed information for the boat tours, order supplies for vessels, reconfirm weekly bookings.

ABM INDUSTRIES

October2017 –February 2018

Cleaner/Janitorial

Keep assigned bathroom facilities and concourse clean, sweep, and mop, clean up spills, stock up on paper products, customer service to patrons of Golden One Center during active events.

STATE OF CALIFORNIA

Board of Registered Nursing

July 2006 – December 2017

Office Assistant

Act as lead in the mailroom, provide clerical support to License and Office Support Services Program, operate mail machines, receive, deliver, process (open, screen, sort and date stamp) and distribute daily incoming and outgoing mail to all appropriate staff within Board units, ensure that outgoing confirmation cards have proper postage, track Express mail using Department’s electronic arrival system, communicate effectively with managers on the current status and date of mail being processed, update and distribute daily mail statistics to managers, review returned microfilm from vendor for completeness, accuracy and film clarity, answer phones in call center.

SACRAMENTO RIVER TRAIN

October 2015 – April 2017

Server

Prepare and set train for enjoying ride, greet patrons and provide great customer service, various services depending on type of ride(dinner and lunch train includes setting tables), take orders and serve from kitchen, sell snack items, set up local craft beer and wine stations to pour for train patrons, make an enjoyable environment, keep balanced teal of all purchases, stock and restock items, clean train after rides.

STATE OF CALIFORNIA

California Exposition and State Fair

January 2005 – March 2008

Seasonal Parking Attendant

Parking lot ticket seller must have the ability to accurately work at a rapid pace during all weather conditions while handling money transactions with Cal Expo patrons, must maintain ticket sales, provide customer service for events, and endure long periods of standing in all kinds of weather.

UNITED STATES POSTAL SERVICE

December 2005 – January 2006

Casual Clerk

Able to work at a rapid pace, lift up to 70 pounds of mail, long periods of standing while loading/unloading of daily incoming and outgoing mail into huge metal mail containers, accurately sort and distribute mail by zip code and country, verify addresses by code.

STATE OF CALIFORNIA

Medi-Cal Policy Division

March 2003 – March 2004

Management Services Technician

Provide clerical and technical support to Policy Division Manager and staff, review, prepare and edit correspondence for completeness and accuracy, copy and fax documents, receive and distribute mail to appropriate staff, maintain files and file system, mail labels, create tables and forms for program, prepare materials for staff meetings, travel coordinator duties such as make travel arrangements and process travel claims, schedule meetings and conferences via Outlook, answer Division calls on rotation basis, update files on Legislature bills.

STATE OF CALIFORNIA

Radiological Health Branch

September 2002 – March 2003

Word Processing Technician

Produce licenses issued to the public for possession and use of radioactive materials, type various Departmental correspondence, maintain the license fee databases and control sheets by entering, updating, editing, retrieving and archiving materials, using Microsoft Access. Travel coordinator for section; maintain current DHS labels and forms for program in database.

STATE OF CALIFORNIA

WIC Supplemental Nutrition Branch

December 1992 – September 1999

Word Processing Technician

Provide clerical support to section staff such as the preparation of program correspondence by typing, proofreading, editing, reviewing for completeness and accuracy, coordination and scheduling of meetings and teleconferences, supply coordinator, attendance coordinator, act as Lead on a rotation basis, review audit and process travel advances and expense claims and act as liaison between Branch and Accounting Department, type the Out-of-State Travel Drills for Section and also increased responsibilities by acting as Section Chief’s secretary.

STATE OF CALIFORNIA

WIC Supplemental Nutrition Branch

January 1990 – December 1992

Office Assistant

Responsibilities were to screen and direct incoming calls at reception desk, receive and distribute Branch mail, operate Xerox and fax machine, prepare mass mail outs, prepare correspondence for final form, order supplies for Section.

EDUCATION

Graduate of Grant High School in 1986

SKILLS

Team player, works well with others

Excellent written and verbal communication skills

Strong computer and clerical skills

Dependable, well-organized, multi-tasker, takes initiative

Knowledge of Windows, Microsoft Word, Microsoft Outlook and Access, Excel

Contact this candidate