Help Desk Active Directory

Kenneth Fiedler

*** ********** ****** **

Fridley, MN 55432

***********@*****.***

Mobile - 612-***-****

Objective

To obtain a position in the Information Technology Field

Work Experience

Technician

The Associated Press - Minneapolis, MN

April 1999 to February 2018

Installed and maintained ku and C-Band satellite receiving equipment that delivered AP Text, Audio, Photos, and Video products to member Newspaper and TV/Radio stations. Assisted AP members in the transition to AP Webfeeds. Maintained AP bureau Windows and Macintosh computer systems, used to produce AP news. Maintained bureau network equipment including routers, switches, and IP phone systems to ensure that AP news was delivered in a timely manner to AP members. Provided remote help desk support as part of the Global Help Desk team to support AP staffers around the world. Proficient in working with Windows and Macintosh OS systems. Supported AP developed software packages. Familiar with Active Directory, Exchange, Office 365 products, and iOS/Android devices.

Instrument Technician

Tooke Rockies - Dickinson, ND

September 1997 to January 1999

Maintained hydrocarbon detecting instruments used for Mudlogging during the horizontal drilling process of oil wells.

Electronic Warfare Systems Specialist

United States Air Force (Active Duty) – Offutt AFB, NE; Osan AB, ROK; Key West NAS, FL

April 1982 to April 1986

Performed scheduled and unscheduled maintenance on assigned equipment. Assisted civilian

Technical Representatives with equipment upgrades and installations. Trained new personnel on

maintenance procedures.

Education

Associate of Applied Science in Electronics

DeVry Institute of Technology - Phoenix, AZ - Graduated June 1989

Certifications/Licenses

CompTIA A+ October 2006 to Present CompTIA Network+ February 2007 to present

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