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CyberSecurity,Information Technology, customer service, management

Woodbridge, Virginia, United States
August 17, 2018

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Woodbridge, VA ***** 703-***-****


• Skilled in fact finding, problem analysis, problem-solving, and plan of action creation to solve problems

• Exceptional customer service management abilities

• Proficient with Windows 10, Windows 7, Microsoft Office (Word, Excel, PowerPoint, Outlook, OneNote, and Publisher), and Adobe Photoshop and Lightroom

• Knowledge of various office automation programs, tools and techniques to support office administrative operations and produce a variety of documents such as letters, reports, spreadsheets, databased and graphs

• Knowledge of PC hardware, imaging software, and Active Directory/Microsoft Exchange

• Basic network configuration and troubleshooting skills

• Ability to work quickly, efficiently and independently without constant supervision

• Ability to analyze, plan, and adjust suspense priorities to meet objectives EDUCATION:

Bachelors of Science in Cybersecurity May 2018

American Military University, Charles Town, WV

• Honors: Summa Cum Laude

• GPA: 3.63

• Relevant Course Work: CompTIA Security+: CertMaster Certificate of Completion . Computer Forensics . IT Security: Cryptography . Scripting Languages for the Administrator . Information Security . Biometrics . Cybercrime . Operating Systems: Hardening and Security . Wireless Networks . Information Assurance . IT Security: Attack & Defense . Computer and Network Security . Database Systems Security . IT Security: Planning and Policy EXPERIENCE:

Store Manager, CubeSmart, Fairfax Station, VA June 2015 – Present

Provides exceptional service to existing and prospective customers in person and via phone

Maintains professional, courteous relationships with vendors and staff

Explains the lease guidelines, processes, and procedures to customers and recommends appropriate unit sizes and services based on individual customer’s needs

Sells merchandise – packing and moving supplies and insurance for protection of customers’ goods

Operates Point of Sale System, process payments, make bank deposits, and enter invoices for payment

Completes collection activities on delinquent accounts including terminating leases and completing unit auctions

Maintains property by investigating and resolving tenant complaints

Ensures tenants complies with company’s policies and procedures

Process, file and maintain daily, weekly, monthly, and annual reports

Provides coverage to other facilities as necessary

Received 5 “WOW” cards for exceptional customer service Freelance Photographer March 2017 – Present

Specialize in event, portrait, and wedding photography

Manage bookkeeping, sales, marketing and purchasing

Consulted with clients before and after production to meet their needs

Established innovating ways to increase sales

Clubs and Organizations

Homeland Security Network

The Society for Collegiate Leadership and Achievement (SCLA)

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