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Desktop Support Software

Phagwara, Punjab region, India
August 17, 2018

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Sukhjinder Singh

***-*, ****** **.*, Mohalla Dev Puri,

Khera Road, Phagwara

Punjab, India. 144401

Date of Birth: 22 December 1985 Nationality: Indian

Mobile: +91-981******* Driving: Full Driving Licence

Email: Marital Status: Married


An experienced & Quality Focused Computer Information Technology graduate with CISCO-CCNA and Microsoft Certified Professional Certification having excellent experience in Desktop support and Networking equipments, who is currently working for Lovely Professional University with a wide range of technical and analytical skills, used to solve complex problems and situations that can be applied to any role and Proven ability to create & deliver solutions that meet corporate objective tied to business and technology performance. I am currently in the process of completing CISCO CCNA-Voice Certification in the near Future. I am self-motivated and able to work both independently and as a part of a team. I thrive to learn new skills either on Microsoft or Server based tools. My personality makes me approachable to customers and colleagues alike.

Area of Expertise

Technical support Customer Service Problem solving

Apple-IMAC, Windows XP, Vista and Win7 Remote Access Tools Software installations

MS Office Products Team Building - Leadership Hardware installations

Server 2003, 2008 R2 Desktop Support VMWARE

IT Skills

Working knowledge in Networking & IT Field

Installation and Configuration of Windows NT, 2000, 2008 Servers.

Able to test, monitor and identify faults in Ethernet Cables & Switches.

Perform regular security monitoring of server and storage.

Problem Identification/Analysis & System Integration/Migration.

Configuration Access list, NAT, VLSM, RIP V1 & V2, OSPF, EIGRP etc.

Configuration and troubleshooting 2950 series switch & wireless modem.

Troubleshooting & Configuration of CISCO 2500, 2600 & 2800 series Routers.

Troubleshooting & Configuration of CISCO Catalyst 2924, 3524& 3524 Series Switches.

Remote Access Tools & Solutions - Terminal Services, Team viewer, VNC, PC Anywhere.

Able to work on VMWARE for up-gradation or Dual booting where no need to reboot the system.

Establish and implement LAN policies, procedures, and standards, ensuring conformance with information system.

Install new / rebuild existing servers and configure hardware, services, settings, directories, storage, etc.

Installed ERICSON IP Telephony systems between corporate Headquarters & Remote locations.

Disaster recovery Issues & Network Connectivity issues, Repair and recover hardware or software failures.

Work on multiple projects as a team member, Upgrade Server Hardware / Software and Storage etc.

Maintain operational, configuration or other procedures.

Troubleshooting skills - Hardware faults on network equipment (hub, switch, router) and communication issues between them and hosts. (Network, Printer, PC) on small and medium LANs.

A competent understanding and application of System Analysis and Design about the working of Computer system & other peripherals

Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

Knowledgeable and competent supporting in Ubuntu, Fedora & Windows based Operating Systems: Windows 98, 2000, NT, XP, Vista and Win 7.

Basic understanding of C, C++, Oracle and Visual Basic programming languages, used in college and university projects.

Employment History

Lovely Professional University

August 2010 - Present

CSE/IT – Senior Technician

Functioned as member of Hardware & Network team an Managed various areas of support included Wi-Fi & Broadband Connectivity, account provisioning, email (Outlook, Outlook-Express, Eudora) and windows installation, configuration & up gradation issues. Maintained & Monitor support for TCP/IP network configurations.

Gained excellent exposure of working in a large corporate environment.

Analyzing technical faults with equipment ranging from CCTV Cameras, DVR, Bio-metric, IP Intercom & Wi-Fi.

Analyzing technical faults with equipment ranging from computer hardware, software, peripherals on daily basis.

Enhanced Remote access through installation & configuration of VPN, Remote Desktop, Remotely PC Anywhere, VNC & NetMeeting.

Reversed prior history of single-drive data protection by implementing use of Ghost & Acronis software to replicate image from primary to secondary hard drive.

Works with vendors on general infrastructure related items such as new cabling, port maintenance and network room setup.

Responsibilities include being the initial point of contact for all issues raised, troubleshooting hardware and software faults and escalating to third parties until achieving a final solution.

Remedying faults and general support by repairing or replacing faulty components, re-configuring computers including the installation of software and performance optimization.

Malware and Spyware Checks and implementing measures to mitigate the issues i.e. Software Firewall setup by implementing policies in Antivirus.


IT Desktop Support 1st – 2nd line Analyst

June 2009 – July 2010

Improved stability and performance of system and network by updating windows 98 to windows XP Professional,

saves all customers data on existing computer, built new computers, migrating existing applications etc.

Responsibilities includes finding faults with customer’s equipment i.e. hardware and software.

Performs hardware, software and network upgrades and Tackle all IT related Problems on the Customer end.

Ensured that all jobs were completed within the specified schedules assigned to myself.

Key skills gained

Problem solving/Troubleshooting – My role also includes identifying known and unknown issues with customer software and bypassing them for the short and long term and also contributing to resolving the issue permanently.

Client Management - As an analyst I learnt how to deal with client relations in a time of panic; looking for the best way to resolve an issue as fast as possible with the least amount of impact to the client’s day to day duties.

Education & Professional Certifications

CISCO-CCNA Certification 2011 – 2012

Microsoft Certified Professional 2011 – 2012

Bachelors of Information Technology (BSC – IT) (G.N.D.U) 2006 – 2009

Computer Software Application Diploma (CDC Ramgharia College) 2004 – 2005

Computer Application Diploma (Cambridge University) (Online Test) 2003 – 2004

10+2 Qualification (P.S.E.B ) 2002 – 2003

Personal Summary

Hobbies & interests:

Reading various magazines and actively use local gym to keep fit.

I am also studying the rare and ancient Sikh martial art called the Gatkha and enjoy learning about the history regarding this art.

Enjoy participating in all sporting events especially in cricket and football. They are thoroughly enjoyable because they are team based sports, each offering varied and memorable experience. The sports also enabled me to gain knowledge and experience in leadership, teamwork and improved tactical awareness so that I could contribute more in different situations

Languages known: Fluent in English, Hindi & Punjabi

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