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Manager Customer Service

Chandigarh, Chandigarh, India
August 17, 2018

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Raj Residency

Flat No.- A/101, Kasar Vadavli,

G.B Road, Thane (W)-40001

Mob : 797-***-****

Email :

Professional Summary

Career Objective:- By dint of hard work and honing my management skills rising in the corporate ladder thus becoming an asset to the organization that I would serve.

Core competencies includes

Strategic Sourcing

Logistics Management

Logistic Execution

Import Export Administration

Safety and regulatory adherence

Conflict resolution

Front – end reporting

Strong net working with shipping lines

Administrative excellence in customs activities

Inventory planning and control

Contract negotiations




Duration : From 1st June 2011- Till Date

Designation : Commercial Manager Export- Import.

JOB PROFILE : Handling of all export-import documentation and collection of the freight from different forwarder/Carriers. CHA/Transporter after comparing the rate and terms and conditions and then finalizing based on competitive rates as well as merit. Maintain EP copy/Landing Certificate status. DGFT/Central Excise etc. Proper co-ordination and implementation of stuffing of container at factory.

2) Company Name : Yicheng Logistics (I) Pvt Ltd

Duration : From Dec.2007 to May 2011 (3 Yrs. 6 Months)

Designation : Deputy Manager.

Job Profile : Export/Import logistics work and handling entire operations required for material handling of logistics.

3) Company Name : Jindal Drugs Ltd .

Duration : From May, 2005 to Nov,2007(2 Yrs.7 Months)

Designation : Asst. Logistics Manager.

Job Profile :

Export : Tracking of cargo from Puttur, Karnataka factory to Nhavasheva, Freight booking, organizing of export delivery orders, co-coordinating with CHA for custom formalities and custom clearance. Keeping track of shipment, checking transshipment status and final delivery of cargo to destination. Rate verification and finalization with Shipping Lines and appointment of the Transporters. Co-coordinating between the Management and the Puttur, Karnataka factory. Also personally visiting to factory at the time of export shipment to co-ordinate with the Central Excise. Job Involved extensive traveling.

Import : Tracking of Import cargo from the loading port to destination port – Chennai. Co-ordination with the CHA for clearance and custom formalities. Rate verification and finalization with Transporters from Chennai port to Puttur, Karnataka factory. Also personally visiting to the Cochin port for clearance at the time of shipment. Every shipment needed meticulous planning, co-ordination and implementation.

3) Company Name : Mac-Nels Container Lines Pvt. Ltd.

Duration : From October, 2001 to April, 2005 ( 3 yrs,7 mths )

Designation : Sr. Executive - Customer Service & Documentation

Job Profile :

Mainly in Western Maharashtra. Handling Kolhapur Branch individually in all the activities ie. marketing, keeping track of stuffing loading of cargo, correspondence with exporters, checking the status of unloading and delivery of cargo at destination, back office activities in customer service department, verifying freight rates from shipping lines & freight forwarders / brokers & handled the export transportation.

4) Company Name : Samraj Freight Centre.

Duration : From March, 1994 to September, 2001 (6

Years, 6 moths)

Designation : Export Documentation Executive

Job Profile :

Checking & forwarding to release the Bill of landing, Payment tracking, Excise clearing, stuffing of containers ie. all the rudiment of logistics & clearing forwarding. Rose in ranks to the position of Sr Manager due to shear hard work and sincere effort.


B.SC Ranchi University, India

Personal Profile:-

Date of Birth : December 08 th, 1970.

Languages Known :- English, Marathi, Hindi, Bengali, Gujrathi

Declaration :-

I declare that the above information is true to the best of my knowledge.

Date: 24/04/2017

Place: Thane

Subhashish Chakravarty

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