Customer Service Manager

Lydia Hamilton

*** ***** ***** **** #***

Charlotte, NC 28204

860-***-**** (cell)

**************@*****.***

Objective

Intermediate level customer service professional seeking a remote call center, concierge or data entry position

Skills and Experience

Vitamin Clerk

Sprouts Farmers Market Ballantyne Charlotte, NC March 2018-Present

Ask and actively listen to customers’ health goals, questions and concerns.

Work with families, couples and individuals and make product suggestions tailored to the health goals they’ve shared.

Vitamin and Wellness Department Manager

Healthy Home Market Plaza Midwood Charlotte, NC January 2015-January 2018

Retail Buyer of over 1,000 different health, supplement, apparel and beauty products for store’s Wellness Department. Worked closely with Receiving Department Manager and my staff to maintain accuracy of product inventory, invoices and credits (for missing/damaged incoming product).

Answered over 100 questions per day via phone and on the sales floor regarding fitness, health, nutrition and Healthy Home Market products.

Interviewed, hired, supervised and scheduled staff for department. Coordinated in-store product demonstrations as well as in-store product and customer service training for employees. Supervised and worked with department staff on sales floor and receiving area to ensure top notch customer service, consumer education, and timely stocking of shelves.

Worked closely with Department Merchandiser and product vendors to select and merchandise new product lines in health and beauty that are in line with the store’s mission.

Generated a weekly gross profit report for Store Manager. Worked with Store Manager to improve sales, inventory accuracy, payroll costs and product receiving.

Vitamin and Wellness Clerk

Healthy Home Market Davidson Davidson, NC January 2014-January 2015

Top sales person in Davidson location. Received consistent positive feedback from customers’ experience.

One year after starting with the company, promoted to Wellness Manager for HHM’s flagship store in Charlotte, NC.

EDUCATION

Grand Diplome, Classical Culinary Arts International Culinary Center, New York, NY December 2011

Bachelor of Arts, Journalism (Electronic Sequence) University of North Carolina at Chapel Hill

May 1998

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