Customer Service Microsoft Office, phlebotomy
Resume:
Sade N. Brown
*** ********* ****,*** *, Baltimore, Maryland 21212 * 443-***-**** * ***********@*****.***
Objective
Seeking to obtain a responsible position as a phlebotomist in a facility where my knowledge and experience can be utilized as well as enhanced.
Summary of Key Skills
Customer Service- Deals with in a very polite and patient way to ensure great communication problem solving.
Team Player - Enjoys sharing knowledge and encouraging growth of others to achieve specific team goals.
Equipment knowledge- Windows 7, Microsoft Office 2017, Internet Explorer, fax machine, copy machine, multi-line telephone, cash register, vacuum, buffers
Education & Credentialing
National Healthcare Association – January 2017
Phlebotomy Technician Certification (CPT)
Community College of Baltimore County- Essex
Nursing Degree- Not Yet Obtained
August 2011- December 2011
Carver Vocational Technical High School
High School Diploma 2.5 GPA
August 2007- June 2011
Professional Experience
Quest
Baltimore, Maryland
Certified Phlebotomy Technician – February 2017-April 2017
Draw blood from patients and blood donors. Evaluate patients’ ability to withstand procedure. Explain blood-drawing procedure to patients and answer questions. Perform basic point of care testing, such as blood glucose levels. Prepare blood, urine and other specimens for testing. Verify patient/donor identity. Maintain medical equipment such as needles, test tubes and blood vials
Caregiver- At Home – May 2016 – December 2016
Helped family member with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medications, and some housework. Helped her to appointments with doctors, provide or arrange transportation and serve as a companion for their clients.
Family Dollar
5600 The Alameda, Baltimore, MD, 21239
Cashier- February 2013- (Current Position)
Operate a cash register including cash transactions, checks, charges. Request additional help when needed to increase customer satisfaction. Greet each customer and help at all times and assist customers with their questions, problems and complaints. Price merchandise utilizing price guns. Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping. Stock shelves. Maintain check-out area: fill register supplies, bags; wipe counter tops; fill cigarettes
McCormick
11100 McCormick Road, Hunt Valley, MD, 21031
Technician- September 2012- November 2012
Made product exchanges. Packaged size changes, and minor repairs and adjustments on equipment;
Operating, processing, filling and packaging production line equipment,
Performing consistent quality inspection of products and packs and pelletizes finished goods, all in a safe manner. Completed all related paperwork accurately. Used a computerized inventory management system to select orders and input data. Maintained accurate inventories
Kmart
8980 Waltham Woods Rd, Parkville, MD 21234
(410) 882- 9400
Cashier- September 2011- August 29, 2012
Greet, serve, and interact with customers. Collect money, issue receipts and change due to customers. Keep shelves neat and organized. Maintained and clean work area: sweeping, mopping, vacuum, clean windows, exterior maintenance.
Popeye’s Restaurant
1 Cranbrook Rd Cockeysville, MD 21030
Crew Member- October 2010- April 2011
Serve and interact with customers. Greet customers entering establishment. Issue receipts, refunds, credits, or change due to customers
York Road Auto Repair
811 York Rd Baltimore, MD 21212
Secretary- August 2009- April 2010
Greet customers. Assist them with orders and arrangements. Prepare and manage correspondence, reports, and documents. Filing and faxing. Maintain a clean and neat work area.
Living Legacy Development
Janitor- August 2008- January 2009
Clean and sanitize restrooms/ bathrooms using established practice and procedures. Clean, dust, and wipe furniture. Sweep, mop, or vacuum floors. Empty/clean trash containers. Replace light bulbs; Refill restroom dispensers. Operate necessary equipment such as buffer, mop, vacuum, broom.
References
Available upon request
Contact this candidate