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Customer Service Microsoft Office, phlebotomy

Baltimore, Maryland, United States
August 19, 2018

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Sade N. Brown

*** ********* ****,*** *, Baltimore, Maryland 21212 * 443-***-**** *


Seeking to obtain a responsible position as a phlebotomist in a facility where my knowledge and experience can be utilized as well as enhanced.

Summary of Key Skills

Customer Service- Deals with in a very polite and patient way to ensure great communication problem solving.

Team Player - Enjoys sharing knowledge and encouraging growth of others to achieve specific team goals.

Equipment knowledge- Windows 7, Microsoft Office 2017, Internet Explorer, fax machine, copy machine, multi-line telephone, cash register, vacuum, buffers

Education & Credentialing

National Healthcare Association – January 2017

Phlebotomy Technician Certification (CPT)

Community College of Baltimore County- Essex

Nursing Degree- Not Yet Obtained

August 2011- December 2011

Carver Vocational Technical High School

High School Diploma 2.5 GPA

August 2007- June 2011

Professional Experience


Baltimore, Maryland

Certified Phlebotomy Technician – February 2017-April 2017

Draw blood from patients and blood donors. Evaluate patients’ ability to withstand procedure. Explain blood-drawing procedure to patients and answer questions. Perform basic point of care testing, such as blood glucose levels. Prepare blood, urine and other specimens for testing. Verify patient/donor identity. Maintain medical equipment such as needles, test tubes and blood vials

Caregiver- At Home – May 2016 – December 2016

Helped family member with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medications, and some housework. Helped her to appointments with doctors, provide or arrange transportation and serve as a companion for their clients.

Family Dollar

5600 The Alameda, Baltimore, MD, 21239


Cashier- February 2013- (Current Position)

Operate a cash register including cash transactions, checks, charges. Request additional help when needed to increase customer satisfaction. Greet each customer and help at all times and assist customers with their questions, problems and complaints. Price merchandise utilizing price guns. Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping. Stock shelves. Maintain check-out area: fill register supplies, bags; wipe counter tops; fill cigarettes


11100 McCormick Road, Hunt Valley, MD, 21031

Technician- September 2012- November 2012

Made product exchanges. Packaged size changes, and minor repairs and adjustments on equipment;

Operating, processing, filling and packaging production line equipment,

Performing consistent quality inspection of products and packs and pelletizes finished goods, all in a safe manner. Completed all related paperwork accurately. Used a computerized inventory management system to select orders and input data. Maintained accurate inventories


8980 Waltham Woods Rd, Parkville, MD 21234

(410) 882- 9400

Cashier- September 2011- August 29, 2012

Greet, serve, and interact with customers. Collect money, issue receipts and change due to customers. Keep shelves neat and organized. Maintained and clean work area: sweeping, mopping, vacuum, clean windows, exterior maintenance.

Popeye’s Restaurant

1 Cranbrook Rd Cockeysville, MD 21030


Crew Member- October 2010- April 2011

Serve and interact with customers. Greet customers entering establishment. Issue receipts, refunds, credits, or change due to customers

York Road Auto Repair

811 York Rd Baltimore, MD 21212

Secretary- August 2009- April 2010

Greet customers. Assist them with orders and arrangements. Prepare and manage correspondence, reports, and documents. Filing and faxing. Maintain a clean and neat work area.

Living Legacy Development

Janitor- August 2008- January 2009

Clean and sanitize restrooms/ bathrooms using established practice and procedures. Clean, dust, and wipe furniture. Sweep, mop, or vacuum floors. Empty/clean trash containers. Replace light bulbs; Refill restroom dispensers. Operate necessary equipment such as buffer, mop, vacuum, broom.


Available upon request

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