Brittney L. Harris

ac6p5b@r.postjobfree.com

Professional Summary

Exceptionally focused and reliable Entry Level Developer with an outstanding work ethic and computer language knowledge base. Adept at explaining complex computer development concepts and processes to a variety of professional and lay audiences in a clear and accessible manner. Able to work well independently or as part of a professional computer program development team.

Education

University of Louisiana at Lafayette 2012 - 2016

Major: Computer Science

Concentration: Computer Engineering

Minor: Mathematics

Technical Skills

Agile/Scrum

C# / .Net

Python

Java

C++

SQL

Looker Lookml Coding Language

MIPS Assembly Language

Additional Skills

Leadership

Communication

Adaptability

Analytical Thinking

Time Management

Problem Solving

Experience

CGI 06/17 - Present

Entry Level Developer

Design and develop looker reports and dashboards according to application requirements and demands of the business process

Interact with business stake holders on a daily basis to gather requirements and create effective business intelligence solutions and analytics dashboards

Perform data ingestion via an application called Podium

Create SQL queries to verify that all data is successfully moved to looker after data ingestion is complete

Develop in C#, Java, HTML, and SQL

Work closely with QA's to resolve testing issues

Create Python, Powershell, & Bash scripts

Lafayette General Medical Center 12/14 - 01/17

Customer Support System Analyst

Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

Manage, deploy and configure hardware upgrades, software updates, security patches and other necessary items on an as-needed basis

Perform daily system monitoring and backup procedures to ensure data security, availability and integrity of resources, and proper recording of application logs and reviews.

Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures for storage and backup architectures

Install and configure computer hardware operating systems and applications

Troubleshoot system and network problems

Provide technical support for the roll-out of new applications

Provide support, including documentation and relevant reports

Testing and evaluating new technology

Train new team members on hardware and software related issues

Alpine Access

Customer Service Representative 04/13 - 10/14

Received inbound customer calls, chats, and email inquiries

Sold various products

Logged and kept records of customer queries

Documented issues appropriately based on existing guidelines

Provided easily understood troubleshooting options to assist customers with their issues

Transcom

Technical Support Representative 01/09 - 04/13

Provide hardware and software technical support

Created/Cancelled user accounts

Remotely configure and troubleshoot client’s equipment

Provided supervisor support for escalated calls during high call volumes

Prepared accurate and timely supervisor reports

Organizations

National Society of Black Engineers

Volunteer Resident Advisor at the Convenant House New Orleans

Volunteer builder for Habitat for Humanity New Orleans

References upon request

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