Customer Service Pharmacy Technician

Professional Summary

Skills

Work History

MOHNIR ZAHID PLASTIKWALA

*** ** ***** ***, ***** MIAMI BEACH, FLORIDA 33162 (H) 786-***-**** (C) 786-***-**** ******.***********@*****.***

Information-driven Network ADMINISTRATOR AND IT SUPPORT SPECIALIST with coordination expertise in deploying and maintaining LAN and WAN infrastructure. A polished and dedicated individual with over 4 years of system repair and troubleshooting experience. Offering exemplary planning, project management and communication talents. Network security systems

Network maintenance

Project management

Disaster recovery operations

Remote access technology

CISCO router management

System analysis

Planning and implementation

IP Forwarding proficient

Hardware documentation

Windows and Linux

Troubleshooting

System upgrades

Hardware knowledge

User support

Data analysis

Skilled in MS office 365

ACTIVE DIRECTORY AND DOMAIN CONTROL

expertise

IT Cloud services

TCP/IP protocol

Firewalls, VPNs and security products

cisco product and

porotocols(EIGRP,OSPF,BGP,EBGP,STP,AAA,RSTP)

expertise

expertise in system components

(DHCP,DNS,TCP/UDP,SSH/SFTP/SCP,NFS)

highly skilled in LAN/WAN

SKILLED IN WINDOWS SERVER 2016 AND

BASED ON MS SQL

skilled in powershell scripting

SKILLED IN VIRTUAL MACHINES

Sr. Pharmacy Technician 01/2016 to Current

University of Miami Hospital – Miami, FL

Performed technical processes required to dispense medications to patients. Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.

Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations. Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care. LEAD PHARMACY TECHNICIAN 11/2011 to 02/2016

CVS – Miami, FL

Helped achieve pharmacy business objectives by increasing sales and gross margins by 65 percent. Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.

Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care. Receptively answered customer questions and helped locate desired items in the pharmacy. Correctly completed pharmacy paperwork, including daily and weekly reports. Certifications

Education

Accomplishments

IT SUPPORT AGENT AND TECHNICAL REPRESENTATIVE 01/2010 to 05/2011 Hitachi TECHNOLOGIES - AHMEDABAD, GUJARAT

Accurately documented, researched and resolved customer service issues. Addressed and resolved customer product complaints empathetically and professionally. Effectively managed a high-volume of inbound and outbound customer calls. Mastery of customer service management systems and databases. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Developed all process controls and metrics for daily management of the Call Center. Installed software, modified and repaired hardware and resolved technical issues. Researched, troubleshot and resolved complex problems independently. System Analyst 02/2009 to 05/2010

National Institute Of Computer Technology - AHMEDABAD – AHMEDABAD, GUJARAT Entered data promptly and efficiently with a 40 % accuracy rate. Coordinated between billing department and technical department to resolve problems. Documented all institute inquiries and comments thoroughly and quickly. Analyzed departmental documents for appropriate distribution and filing. CISCO CERTIFIED NETWORK ASSOCIATE

TALLY ACCOUNTING inc

ADVANCED DIPLOMA IN COMPUTER TECHNOLOGY

CISCO CERTIFIED NETWORK ADMINISTRATOR 2016

Miami Dade College - Miami, FL

DIPLOMA: INFORMATION TECHNOLOGY AND COMPUTER HARDWARE 2009 National Institute of Computer Technology - AHMEDABAD Associate of Science: COMPUTER SCIENCE 2017

Miami Dade College - Miami, FL

MICROSOFT CERTIFIED SYSTEM ASSOCIATE 2018

Miami Dade College - Miami, FL

Provided extensive technical support to the customer which boosted company profit margins by 25%. Assessed potential issues and recommended solutions that were within budget constraints. Network Security

Updated Network systems to support confidential company operations and eliminate hacking. Problem Resolution

Responsible for support and development of company disaster recovery plan. Served as advocate for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.

Installation

Installed appropriate security patches to dissolve security vulnerabilities. Performance Management

Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations.

Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.

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