Network Engineer Customer Service

Rahsaan Talley

**** ****** **. *** #***, Dallas, TX 75243

Ph: 214-***-**** R ************@*****.***

I.T. Specialist

Summary of Qualifications

Seeking a position in Systems/Network Admin., Tech. Support Engineer, Tech. Support, Network Engineer, Entry-Level Network Engineer, or Help Desk Tech. Strong customer service skills. Pre-Cisco in pursuit of Cisco Certification & the computer IT field and goal is to obtain a Cisco CCIE Routing and Switching. Core Competencies

● Adept in Mathematics: Algebra,

Trigonometry, Calculus

● Programming Python 2+ years

● Knowledge of VOIP phone system

functionality/Telephony

● Ability to interact with &

communicate well with team tech.

associates

● Good Understanding of LAN &

WAN networking

● Good Understanding of MAC/ARP/

NAT/Routing Tables

● Instructing

● OSI Model knowledge

● Troubleshooting/Configuring

LAN/WAN hardware, hubs, switches,

routers & servers

● Technical experience with computer

systems & networking

● Understanding in Networking

Protocol; TCP/IP

● Troubleshoot Router and Switch

Command Line Interface(CLI)

● Critical Thinker with Complex

Problem Solving & Analytical Skills

● Systems Evaluation

● Bilingual in Spanish

● Ability to work in team environment

● Knowledge with DHCP / DNS

Education

Computer Science North Central Texas College - Gainesville, TX - GPA 2.35 Associate Degree West Texas A&M University - Canyon, TX - GPA 3.0 Professional Experience

Shipping/Receiving Clerk - The Home Depot D allas, Texas

● Take inventory or examine merchandise to identify items to be reordered or replenished.

● Responsible for 100% of the daily receiving dept. production goals set for this facility.

● Equipment & machine operations.

● Perform visual inspections shipping/receiving products.

● Serve as a technical liaison between C.S., quality control and other departments, vendors & contractors.

● Identify and troubleshoot computer, software, technical & equipment problems.

● Implement new methods observe & record data, making recommendations regarding their use.

● Provided information for customer online orders and tracking number.

● Monitoring Systems and Telecommunications in Sales and keeping track in database.

● Analyzing & providing feedback on text, web pages, images and other types of information for corporate. Tools & Technology

● M.S. Word, Excel, PowerPoint, SAP, W.M.S., A+, Windows, Safari, Data entry, 10-key, IP Subnetting, etc. Volunteer Work

● Home Depot/Habitat for Humanity North Texas Food Bank Volunteer

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