Customer Service Security Guard

EDUCATION

High School Honor Graduate ~ Charlestown, Massachusetts Summer 2013

National Honor Society

Varsity athlete and team captain

Flight Commander Air Force JROTC

National Leadership Award Winner ~ Military Order of the Purple Heart

John and Abigail Adams Merit Scholarship Winner, Commonwealth of Massachusetts

University of Massachusetts ~ Boston, Massachusetts Fall 2013 – Spring 2015

Coursework toward a Bachelors in Environmental Sciences and Ocean Sciences

CERTIFICATIONS AND LICENSES

New York State Unarmed Security Guard License #100********

New York State Driver’s License

New York State S95 Certificate of Fitness as a Supervisor of Fire Alarm Systems

New York State F01 Certificate of Fitness as Citywide Fire Guard for Impairment

PROFESSIONAL EXPERIENCE

PBS Facility Services ~ New York, NY (40 Hours Per Week) May 2018- Present

Concierge/ Security Guard/ Doorman

Access Control

Authorize & authenticate visitor passes

Validate the Identity of Guests & New Tenants

Key control

Package reception, preservation, and distribution.

Hospitality

Customer service

CCTV

Act as the mediator between Building Management and Tenants

Emergency Response

Fire Safety

Interpersonal communication

Maintain a command presence while handling sensitive situations

Preservation of life and property

Planned Companies ~ New York, NY (40 Hours Per Week) April 2018–May 2018

Security Guard

Secure and maintain a safe perimeter around HVT client penthouse estates and private businesses

Observe and enforce fire safety regulations

Closely monitor CCTV camera systems to identify any potential threats

Sign & receive package deliveries for HVT clients

Respond to any trespassers that are violating the premises and remove them if necessary

Macy’s ~ New York, NY (40 Hours Per Week) June 2017 – April 2018

Asset Protection Officer

Provide outstanding customer service

Identify suspicious activity

Hold strict compliance towards the law and company policies

Preform apprehensions and participate in investigations

Ensure the preservation of all company assets

Defender Security Services Inc. ~ New York, NY (80 Hours Per Week) April 2016 – April 2017

Field Manager and Dispatcher

Managed a team of roughly 200 Security Guards and Site Supervisors in their daily operations providing guidance and training

Provided on-call support in-person and via phone/email support to all clientele, employees and site managers

Oversaw supervision of all client sites and kept up to date legal records on each

Provide Quality Assurance to each client site by performing routine inspections unexpectedly to maintain the highest level of service

Documented and photographed conditions of client site posts, uniforms and equipment

Took disciplinary action when necessary to maintain a high level of customer service and a safe environment

Hire and train new security staff

Security Resources ~ New York, NY (40 Hours Per Week) January 2016 – April 2016

Security Guard

Provided access control, maintained the logbook and drafted detailed daily reports regarding activity

Met and greeted all visitors maintaining a command presence with a clean and vigilant appearance

Observed customers and reported any suspicious activity to the Client Store Manager

Securitas ~ Wilmington, MA (48 Hours Per Week) July 2015 – December 2015

Mobile Patrol Security Officer

Utilized and maintained patrol car to conduct inspections and patrol at various industrial, commercial and historical client sites

Patrolled interior and exterior of properties, noting and recording safety violations and reporting them to management

Conducted Emergency Alarm Responses when burglar alarms were triggered at a client site and would arrive as the first responder to investigate and deactivate the alarm, alerting authorities if need be

Documented all activity during alarm investigations

SKILLS

Proficient in Microsoft Word, Excel, PowerPoint and Outlook

Expert in Access Control & CCTV systems

VOLUNTEER WORK

Greater Boston Food Bank ~ Charlestown, MA 2011 –2013

Unloaded, organized and bagged donated food goods for Boston-area shelters

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