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HR Professional

Location:
Manama, Capital Governorate, Bahrain
Posted:
August 18, 2018

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Resume:

Diana Jean P. Riva

Mobile: +973-********

Email: ac6p0h@r.postjobfree.com

Holding a valid international driving license (no.850952573)

With an excellent professional record encompassing entire spectrum of HR Operations, currently operating as an Acting Asst. HR Manager within an international Company wherein personal and professional excellence result in organization’s escalation.

PROFESSIONAL SKILLS:

Excellent analytical, problem solving skills and a motivated team player with excellent

interpersonal skills.

Quick adaptability and systematic approach toward work are my assets.

Detail-oriented and resourceful in completing tasks, ability to multitask effectively.

Strong leadership skill and able to build and maintain good PR with team members & management.

Proven ability to manage multiple tasks simultaneously while meeting the deadlines.

HUMAN RESOURCES SKILLS:

HR Department Startup

Employment Law

HR Policies & Procedures

Minutes Making

Staff Recruitment & Retention

Employee Relations

Benefits Administration

HR Program/Project Management

Orientation & On-Boarding

Training & Development

Performance Management

PROFESSIONAL EXPERIENCE:

Swiss – Belhotel Seef Bahrain

Human Resources Coordinator / acting Asst. HR Manager (Pre-opening Team)

August 2014 – present

Best Employee of the Month September 2015

Nominated as Best Employee of the Year 2015

Nominated as Best Employee of the Month May 2017

Responsibilities:

Handling recruitments: Currently over 100 employees

oConducting pre-screening interviews via:

personal interviews

Skype Interview

Telephonic interview

oProcessing of requisitions, creating offers letters and employment contract

oOnboarding process:

Facilitating the signing of necessary documentation.

Conducts brief orientation.

Tour of the hotel for new joiners.

Conducts and facilitating the Welcome Day Orientation (2days).

Accompanying employees to undergo medical.

Responsible with regards to employee accommodation as the one in-charge:

oEmployee on arrival – room allocation

oBehavioral aspect – implements the rules & regulations of the premises.

oMaintenance concerns – looking after the maintenance.

oConducts rooms inspection (announced/unannounced).

Responsible with regards to the Team Restaurant needs:

oSupervising the outside catering.

oResponsible for preparing requisitions for all the needful.

oPreparing the Interactive TV (Informative TV).

Responsible for attendance and leave matters.

oProcessing and entering all leave details in PAYTRAX (attendance and payroll system).

oResponsible for booking all tickets (i.e business trips, annual leaves, etc.).

Assists Finance Department in:

oAssists in cash advance salary process.

oHandling payroll and/or overtime sheets for over 100 employees.

Enter all the necessary information on PAYTRAX.

Reviews all necessary back ups for payroll (i.e attendance sheets, weekly duty rosters.

oFinal settlement

Enter all the necessary information on PAYTRAX for final settlement.

Prepares all necessary back ups for final settlement (i.e attendance sheets, breakdown of charges, list of lieu days, etc.).

Assists PRO:

oPrepares all the legal documentation for:

Visa application

Visa renewal

Visa transfers

Application for National ID

Medical

Assists HR & Training Manager with day-to-day task of the HR Department.

oResponsible for email correspondences for all HR related matters.

oResponsible in arranging all employee related activities

Clean Up Campaign along with the Green Committee

Birthday Celebration

Awarding for Best Employee of the Month

Annual Party

Staff Thank You Party

Sports Tournament and Activities

Social Campaign

oResponsible for filing confidential documents and of all administrative work within the department.

oAssists all the employees within the day-today operational needs in humane aspect.

Anantara Dubai The Palm Resort & Spa

Human Resources Coordinator cum HR Supervisor ( Pre-opening Team)

May 2013 – August 2014

Responsibilities:

Have handled 545 associates for recruitment process:

opre-screening interviews

opersonal interviews

oSkype Interview

oProcessing of requisitions, offers letters and employment contract

oOnboarding process

Conducts brief orientation

Assist on conducting Welcome Day Orientation

Show-around with the property for new joiners.

Facilitating the signing of necessary documentation

Assists Finance Department in:

oHandling payroll and/or overtime sheets for over 500 employees.

Assists in cash advance salary process

Enter all the necessary information on PAYTRAX for payroll purposes

Reviews all necessary back ups for payroll (i.e attendance sheets, weekly duty rosters

oFinal settlement.

Enter all the necessary information on PAYTRAX for final settlement.

Prepares all necessary back ups for final settlement (i.e attendance sheets, breakdown of charges, list of lieu days, etc.)

Responsible for filing confidential documents and of all administrative work within the department.

Responsible for attendance and leave matters.

oProcessing and entering all leave details in PAYTRAX

oResponsible for booking all tickets (i.e business trips, annual leaves, etc.)

Assists PRO:

oResponsible for new hire in preparing their legal documentation:

Visa application

Visa renewal

Visa transfers

Application for National ID

Medical

Assists HR Manager along with the HR Director with day-to-day task of the HR Department

oResponsible in arranging all employee related activities

oResponsible for filing confidential documents and of all administrative work within the department.

oAssists all the associates in to everyday operational needs in humane aspect

Atlantis The Palm Dubai

Administrative Assistant ( P.A. to Director of Retail)

January 2013 – May 2013

Responsibilities:

Assisting the Director of Retail in her day-to-day operations.

oTaking minutes whenever on a meeting

oBrainstorming for new ideas to increase revenue; marketing strategy

oResponsible for all email correspondences

oPreparing reports, and materials for presentations.

oSetting up appointments and meetings with other prospect supplier, tenant & clients.

Preparing business proposals, quotations and invoices and their filings.

Liaising with the logistics & receiving team on deliveries and maintaining the inventory.

Attendance, roster and maintaining leave balance for the department.

Visiting each shops and store room for daily inspection .

Checking stocks and ordering stocks for stores & shops.

Hilton Dubai Creek

Telephone Operator – Senior Front Desk Agent - Front Office Supervisor

August 2010 – December 2012

Responsibilities:

Responsible in handling calls and transferring to the respective department.

Entering police data report for all the in-house and departing guests.

First hand contact when there is Fire Alarm.

Filing hotel documents and making requisitions.

Responsible for check in and out of hotel guests and ensuring that they have enjoyed staying in the property.

Responsible for making hotel and restaurant reservations in order to contribute in increasing the revenue of the property.

Responsible in dealing and handling guest request and complaints, giving possible and intelligent resolution in every way – escalation.

Responsible in supervising the staff within the department, whether new hires or onboard team members.

Conducts departmental training for onboard team members to improve performance.

Conducts training for new hires.

Assists Duty Managers on the day-to-day operation in Front Office.

oReports for Booking.Com

oReports for TripAdvisor

Reports directly to both Assistant and Front Office Manager.

Trans Dazz General Trading LLC

Executive Secretary

January – July 2010 (company is closed)

Responsibilities:

Assisting the General Manager in his day-to-day operations.

Preparing correspondence, reports, and materials for presentations.

Preparing business proposals, quotations and invoices and their filings.

Liaising with the logistics team on deliveries and maintaining the inventory.

Setting up appointments and meetings with other companies.

Providing solutions to queries from clients through e-mails.

VXI Inc.

Quezon City Phil.

Dec 2008 – Dec 2009

Responsibilities:

Senior Inbound Agent: AT&T

Assisting account holders with their AT&T accounts

Handling supervisory calls.

Daily monitoring of agent’s performance and assists the Team Lead of the same.

Conducts training for newly hires and refresher courses.

Responsibilities:

Account Manager: Vonage

Assisting account holders with their Vonage account ensuring they will stay valued customers of Vonage.

Handling supervisory calls.

Daily monitoring of agent’s performance.

Conducts training for newly hires and refresher courses.

Reporting directly with Deputy Manager and Operations Manager regarding team performance.

Plotting agents’ schedule.

IBM Daksh Phil. Inc.

Mandaluyong City / Makati Phil.

Dec 2006 – Dec 2008

Responsibilities:

Team Leader: United Airlines

Assisting account holders with their mileage inquiries and other airline information.

Responsible for making a flight reservations.

Handling supervisory calls.

Daily monitoring of agent’s performance.

Conducts training for newly hires and refresher courses.

Reporting directly with Deputy Manager and Operations Manager regarding team performance.

Plotting agents’ schedule.

Tier 2 (Senior) Technical Support: Apple MAC Portables

Advanced Operations Specialist; support transferred calls from a Tier1 [Level 1] agent.

Handles advanced solutions support in troubleshooting for Apple-Mac Computer users.

Certified Mac Genius

Daily monitoring of team performance and device action plans.

Conducts training for newly hires and refresher courses.

PNI-KMPG LLC

Ortigas, Phil

Jan 2006 – Dec 2006

Responsibilities:

Inbound Sales Agent: E-Pro (E-bay)

Assisting the members and non-members for all their inquiry regarding E-pro Auction

in E-bay

Responsible in making sales in e-bay thru the account holders themselves

**did a cross training for Quality Assurance in becoming Q.A

Yellow Cab Pizza Co.

Quezon City Philippines

Tele/Cashier – Supervisor - Shift Manager

January 2005 – Dec 2005

Responsibilities:

Responsible for customer service, food handling and store management.

Responsible for quality of the product.

Planning and marketing strategy to increase revenue of the store

Handles guests’ compliments and complaints.

Supervise employees, conducts training for newly hires.

Conduct sales reports and month-end inventories.

Knowledge in POS.

ACADEMIC QUALIFICATION :

Collegiate: AMA Computer University Business Information Management

Quezon City, Philippines

Secondary: Saint Mary’s College

Quezon City, Philippines

COMPUTER SKILLS:

Proficient in Ms Office Package (Ms Word, Ms Excel, Ms Power Point)

MAC OS IX Tiger, X Leopard

Operating Systems: Windows 2000/2003 server / Vista / Windows 2000 / XP Professional

Prolific, PAYTRAX, Protel, Hilton OnQ System



Contact this candidate