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Manager Project

Denver, Colorado, United States
August 16, 2018

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Senior Project/Implementation Manager 972-***-****

Innovative and solutions focused PMP credentialed Senior Information Technology Project/Implementation Manager with

16 years’ experience leading teams in Agile/Scrum as well as traditional methodologies to develop business solutions in

diverse technical environments. Geared with a multitude of versatile skills including Leadership, Organizational Management, Vendor Management & Contract Negotiations and Alignment of IT spend with Business Strategy. History of success in implementations of distributed systems, e-commerce, e-Government Systems, SaaS, workflow, GPS, GPRS, RFID and IVR applications, while managing enterprise IT project life cycle through all phases with comprehensive knowledge of physical and logical data modelling. Leading development and execution of company’s long-term strategy with a view to create organizational value. Superior administrative, analytical and problem-solving strengths are underpinned by a genuine affinity with people, and the necessary drive to enhance reputation through service excellence.


Leadership, strategic vision and organizational ability to work with organizations to develop clear understanding of direction for change, create action plan, negotiate resources and motivate others to achieve results

Financial, commercial and operational management skills to develop and manage budgets with the aim of achieving performance objectives and operational sustainability

General management skills to lead establishment and performance of range of functions including corporate, business, finance, training, technology, quality systems, marketing and product development

People management skills to lead large teams with particular emphasis on management, performance development and alignment with a vision for the organization

Interpersonal skills to leverage internal and external networks towards organizational initiatives and goals

Marketing, numerical, research and commercial skills to understand relevant environmental trends, assess customer requirements, develop detailed business models and prepare insightful strategies

Persuasive presentation and negotiation skills to complete substantial transactions

Information technology skills and quality focus to lead business process improvement initiatives through multiple project management methodologies

Retail understanding to support growth and profitability for small and medium businesses

Extensive expertise building and leading organizations with a uniquely broad based experience in business development, operations and as an entrepreneur developing new business ideas from concept to nationally recognized best practices and processes.


BS in Computer Science University of Mississippi Oxford, MS Aug 1997 - May 2000

Dean's List


Languages: HTML, XML, Java, SQL Server, MS Visual Basic, C & C++, Cobol, MS SQL Server

Operating Systems: Windows XP/2000/NT, DOS, and AS/400

PC Software: QuickBooks, Quicken, and Peachtree

Certifications: Microsoft Office Suite, Microsoft Project, HTML, Java, and PMP

Software Methodologies: SCRUM/Agile/CP, Critical Chain/Theory of Constraints, Iterative, Waterfall, RUP

Testing Tools: ALM, HP Quality Center, IBM Rational Robot, IBM Rational Functional Tester, IBM Rational TestManager

Change Management Tools: HP Quality Center, Salesforce, JIRA, TFS, Business MashUps, Mantis, Bugzilla, Rational, ClearQuest, Bourland StarTeam, TechExcel, DeyTrack, CFS (Customer First), TrackIT

Source Control Tools: TFS, VSS, CVS, Bourland StarTEam, MS Source Safe, Rational ClearCase, Merant PVCS


CIO Forum


Healthcare Analytics

Healthcare Informatics


Praxis Health Denver, CO Nov 2014 – Apr 2018

Senior Project/Implementation Manager

Senior PM for web and mobile application development.

Assumed responsibility for $10.2M program consisting of five mobile and web applications deployed to all clients in US

Successfully managed 4 external vendors as well as internal team assets to build, test, deploy and maintain application suite on time and under budget.

Implement agile management ideals by facilitating exercises such as sprint planning and team leading standups

Manage project timelines and communicate with management staff and clients to ensure project progress satisfactorily

Delivered initial fielding and support for a Care Coordinator Support System, a Java/Oracle bases healthcare software project. After initial fielding, initiated quarterly maintenance releases, managing requirements, design, code, test and delivery for successful quarterly updates.

Migration of 20,000 existing prescriptions/daily into new facility

Reorganizing existing divisions and personnel to focus on patient centric activities

Designed and developed implementations, training, metrics and business processes from startup of 7 employees to final completion of 84 employees.

Incorporated Enterprise Content Management System for Clinic Facility based Web Usage.

Developed educational training programs for all departments employees

Directed all reports relating to budget, service levels, preparation, execution, and success rate ration

Initiated healthcare and business education development programs

Strategize the formulation and execution of marketing plans for the company’s operating divisions, products and services, along with the responsibility of writing, maintaining and overseeing all marketing literature.

Strategize, write and preparing RFP/RFI responses for internal and external clients, including major national accounts.

Lead and developed a consistent corporate image working directly with in-house designer to support all media efforts.

Directed the documentation team to ensure all levels of client communications from existing product user manuals to new products are communicated effectively through a combination of internal collaboration, writing and multi- media creation

Developed and managed budget, ensuring dollars are allocated and spent in an effective manner with parameter.

Worked on Salesforce implementation projects and project management

Provided CRM Solutions to meet client needs including, design, configuration and testing activities

Provided consulting and coaching around best practices in Salesforce ADMIN: setting up new users and profiles, custom objects, reports and dashboard views, maintaining the overall system, including data loads, integration

Assisted with data migration from other systems.

Key Accomplishments

Implement clinic and pharmacy software and modifications including licensing through State Board through fulfilment for 3 states

Identified IT personnel to support both clinic and pharmacy

Increasing yearly revenue by $17M

VCR I. New York, NY Oct 2011 – Oct 2014

Senior Project/Implementation Manager

Determine and clarify strategic and operational problems of an organization to provide advises and adjustments with key strategic issues, specifically reorganizing, efficiency and improving profitability

Coordinate with management to review current strategy, identify business problems and develop effective solutions

Recommend business strategies and ideas to achieve company revenue goals

Incorporated Global Management System with Content Management System, providing control over technical manuals and databases to meet multilingual requirements.

Successfully delivered six quarterly maintenance releases with new functionality and compliance updates for personnel management system.

Lead team of 8 developers, architects, and SharePoint engineers on successful SharePoint site development project including cloud-based hosting solution and custom workflow.

Liase with company executives and department heads in the creation and execution of the company’s communication and key messages for external and internal consumption, not limited to annual reports, press releases and ads.

Administrative support for department Supervisors and Analysts, including the development of graphic design for presentations and sales materials

Implement sales strategies, tracking the development of marketing monitoring and competitive intelligence gathering, along with the development of sales presentations and special projects for all levels of the organization

Worked with clients and subcontractors to deliver Salesforce Administration services.

Key Accomplishments

Successfully led and saved company from bankruptcy with $2.5M in debt to $12M valuation through re-strategy of development plans, restructuring of contracts and implementing development solutions

Incorporated IT strategies and solutions providing more automated efforts in sales and internal infrastructure

Further defined initial development plans identifying hurdles and how to cross specified hurdles

Forte Health & Wellness Hammond, LA Nov 2009 - Oct 2011


Co-founded a healthcare model providing assistance to employers by increasing healthcare benefits to employees and decreasing costs

Established and managed the Call Center and Mail Order Pharmacy Capabilities while defining clinical practices and procedures

Led team in creating multiple software applications that served various purposes in various sectors of healthcare and tech

Tracked progress of project through agile methodologies by maintaining constant communication with senior management staff within clients company and internally.

Drafted company-wide SDLC policy which was incorporated in executive Project Management guidance

Managed a wide range of management functions including lead management, business development, development staff and technology roadmap management

Lead client and internal portals with 10 person development staff from idea conception through business requirement definition, development, quality assurance and implementation.

Strategized, researched, wrote and manage the development of all RFI/RFP responses and presentations related to company sales, while building and maintaining a database of all materials for three different market segments

Key Accomplishments

Successfully led the technology function for the startup venture with growth up to 500% annually

Instituted a healthcare model responsible for the reduction of out-of-pocket expenses for employers which totalled to $2.4M in first two years of implementation

WellDyne, Inc. Centennial, CO Mar 2009 – Oct 2011

Senior Project Manager

Succesfully directed major systems development group for PMO, overseeing several large corporate initiatives including new User Identity and Access Management system for over 2.5M users, development of new warehouse management system and replacement of the corporate web site.

Mentored direct reports and other matrixed team members in tools and techniques for successful project management and software development.

Assisted effrots to update PMO systems including adaptation of Jira tools for tracking project activities, as well as helping standardize use of MS Project across the PMO.

Defined resources needed to support new contracts and fostered partnerships that enabled leverage for driving revenue, distribution and enhancement of products

Conducted all competitive intelligence and stimulated business development methods to deal closure

Developed efficient as well as effective process to convert marketing targets into contracted customers

Prepared apt as well as cogent performance along with activity reports for enterprise management

Identified best potential industries and prepared tailored acquisition strategies inclusive of potential client list

Cross collaboration and design with the University of Michigan on Health Assessment rolled out to over 1 million client live.

Consulted with Sales & Marketing Team on City, State and Private Employer Groups responses to RFP’s and RFI’s.

Worked to effectively combine the vision of clients with in-house wireframe designers to provide clear design specifications

Provided daily communications, scrum notes, sprint review reports, project retrospectives, and regular snapshots of project velocity and budget burn rate.

Responsible for owning and executing the day to day configuration, reporting, training, support and maintenance and overall improved of CRM platform, with DBA responsibilities (managed dashboards, reports, forms, templates, page layouts, workflows and approvals, worked with end users to provide best practices and tips on Salesforce usage including training, documentation and support)

Key Accomplishment

Created partnerships with City and State Governments, private employer groups, manufacturers and distributors which lead to multi-year fulfillment contract of 22K prescriptions per day

DaVita, Inc. Burlingame, CA Jun 2007 - Sep 2009

Senior Project Manager

Senior PM development of new pharmacy system. Introduced use of Agile/Scrum methodology to successfully design, develop, and deploy a web-based replacement for an antiquated customer billing system.

Managed interface development between online ordering system and the robotic medication dispensing system.

Successfully completed multiple web and client-server projects while filling roles of PM, business analysis and quality assurance

Performed data analysis using MS SQL Server queries to ensure data consistency and integrity through the development process.

Responsible for project coordination including planning and implementing content across all work flows while ensuring that security, risk and compliance requirements were met

Led the definition and implementation of software modifications to meet unique mail order pharmacy dispensing requirements of DaVita's business model

Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as they attempted to transition to an Agile Methodology

Management of vendor staff responsibilities including developers, project managers, business analysts and accounting

Reported progress to all executive staff through Sprint Burn-Down Reports, Iteration Burn-Down Reports and Velocity Target updates

Key Accomplishment

Modified Mail Order Software with state by state Medicaid requirements to support order processing (order intake to fulfillment), finance, and call center with various external clinical applications already in use

Fujitsu Consulting, Hoffman Estates, IL Mar 2007 – Jan 2009

Senior Project Manager/Implementation

Coordination of multiple technology initiatives for client (AT&T)

Managed project timelines, resources, tasks and dependencies using CA-clarity

Responsible for creating and maintaining customer focused SOP, coordinating aspects of client interfaces and business solutions

Organized and facilitated Agile and Scrum meetings, which included Spring Planning, Daily Scrums and Standups, Spring Check-In, Sprint Review and & Retrospective, operating in 3-week sprints, length based on immediate concerns

Enhanced development life-cycle process customized for each type of development environment. Streamlined project estimation processes, working with both business and IT managers to improve on-time, quality delivery of IT solutions.

Clearly identified and prioritized the opportunities to gain real strategic leverage from the existing systems and areas where new technology was essential to developing new capabilities

Rapidly deployed new systems that dramatically improved competitive product pricing and gross margins with no major new investments in software or infrastructure

Defined a standard program management plan and methodology for remediation to effectively gauge the progress of the effort.

Developed a major testing and contingency planning program to ensure uninterrupted service.

Drove effective communication to gain adoption for the program and to keep decision makes abreast of potential issues and contingencies.

SXC Health Solutions, Inc. (client DaVitaRx). Lombard, IL June 2003 – Apr 2007

Senior Project Manager/Consultant

Responsible for implementing a clinic-delivery pharmacy solution for a start-up organization while managing all communication between client IT, Operations and SXC.

Define and deliver system requirements to project completion.

Manage all strategic and tactical enhancements and responsible for managing project delivery through coordination of multiple teams including Development, Design, Quality Assurance and Technical Support.

Develop training and delivery plan and assist with creating user documentation and support materials for implementation.

Researched, identified and implemented enhancements to internal systems which eliminated unnecessary procedures

Educated team on Agile Scrum fundamentals for internal use, which increased the number of existing bugs fixed per week by 70%

Create test cases and participate in system quality assurance, system setup and user acceptance testing.

Provide on-site and off-site support to facilitate issues resolution between the client and SXC.

Generated over $2 million in revenue in one year for SXC.

Resolved conflict, improved morale and established clear goals by effectively managing timelines and shared resources with special emphasis on building relationships across department teams.

CMX consulting Chicago, IL June 2002 – Aug 2003

Co-Founder/Chief Information Officer

Co-founded Supply Chain Management Consulting Firm.

Led a team of business strategists, technologists, industry experts to build a strategy, sales and implementation framework for the firm.

Implemented technical strategies

Introduced and implemented Agile/Feature Drive Development – FDD software development management methodologies to design custom enterprise software application and consulting practices.

Personally coached software team on software development Agile best practices.

Strategy and tools generated over $2M in revenue the first two quarters it was implemented.

The Planet Group Chicago, IL May 2002 – May 2003

Sr. Project Manager/Implementation Consultant

Defined feature and functional requirements produced Product Requirements Documentation and Test Cases for the development team.

Maintained comprehensive issue tracking process to improve communication across functional teams and senior management.

Analysed potential partner relationships for the product with Business Development team.

Assisted Business Development and Executive teams to ensure the company drives maximum value from strategic partnerships related to product integration and interoperability.

Provided product knowledge and selling strategies to Sales Organization, Marketing Team and Channel Development to maximize revenues.

The Planet Group. Chicago, IL May 2001 – May 2002

Project Manager

Gained a thorough understanding of the databases, collection rules, data quality and quantity and work flows that are pertinent to the product lines managed.

Created requirement documentation and test plans from the strategic needs outlined by the product directors.

Aided directly in testing and development.

Worked with IT and all other involved departments to schedule on time project delivery.

Mitigated risk and communicated alternative solutions to executive management.

The Planet Group Chicago, IL May 2000 – May 2001


Participated in the entire software development lifecycle.

Performed ongoing maintenance, utilizing both business and technical skills.

Interacted with internal and external customers, business partners and technical staff to define and document requirements.

Maintained and enhanced existing code.

Test management of Enterprise Marketing applications

Cross-project coordination of 6 retail projects including Retail Shopping Cart, Sales Call Center, Lead Opts, Producer Portal, Application Tracker and RMAS

Assisted with the development of new web technologies

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