Support Office
Resume:
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BEAVERTON, OREGON *****
************@********.***
EXPERIENCE
SR IT Associate March 2014- Present
Huron Consulting Group
RESPONSIBILITIES
I provide onsite support at the Beaverton office for over 75 employees. Support includes Windows 7 and 10. Daily activities include resolving support tickets in the T2 Service Desk queue. I also address walkup and onsite issues that may occur in the office.
Active Directory
MS Exchange
Air-Watch administration
HP MFD support
Android and iPhone/Mac support
Some PowerShell
Lenovo laptop support
PXE boot to image laptops
SharePoint
VPN/Cisco AnyConnect/ RDP/Skype/Level 3/Zoom
MS Office 2010/2013/2016
Druva backup/OneDrive for data backup
Duo mobile and web support
SCCM
IT Support Technician April 2012 – Jan 2013
Xcerra
RESPONSIBILITIES
I was the IT Support person for the Oregon office. Duties included managing 70 servers
Onsite. The office was mainly a Linux environment but there were some Windows machines also.
Desktop and Laptop support
Server installs/upgrades
System updates
Hardware/Software installs and updates
Software and VM configuration
IT Support Tech February 2011 – November 2011
Gryphone Global, Tigard, Oregon
RESPONSIBILITIE5
While at Gryphone I was the onsite IT person responsible for the call-center. I worked directly with the president of the company to create an IT refresh plan to upgrade their old inventory. Daily responsibilities consisted of desktop and call-center software support for 45 employees. I installed and configured a NAS device and setup local shared folders on the Domain. Other duties I performed were as follows:
Upgraded hardware for all systems
Upgraded systems from XP to Windows 7
Updated antivirus protection company wide
Installed and configured software for all end-users
Re-imaged systems using Acronis Snap Deploy
Provided cell phone support Android/iPhone
Created training documents and KB’s/ spreadsheets for environment support
Education: BSIT from the University of Phoenix
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