Administrative Assistant Customer Service
Resume:
Maya A. Young
Email: **********@*****.***
SUMMARY OF QUALIFICATIONS:
Professional and highly motivated administrator with over 12 years of property management and office experience performing quality service to assist in the continual growth and development of a company. Dynamic leader and team builder, consistently motivating team to achieve outstanding results.
PROFESSIONAL EXPERIENCE:
Commercial Division Office Coordinator, Corporate Office 8/2008-11/2017
Southern Management, Vienna, VA
Managed inquiries, requests, concerns and complaints from internal and external team members, tenants and vendors/contractors
Administered calendar for office staff
Oversaw tenant relations for over 300 commercial acquisitions at stand-alone buildings and commercial tenants at residential locations from application to move out
Aided in revamping of division to increase productivity
Monitored access to each stand-alone commercial building remotely
Time and Attendance manager for full time team members
Created standard operating procedures for Office Coordinator position
Prepared all commercial documentation – late notices, leases and amendments
Procured/Inventoried office supplies
Assisted in preparation and review of maintenance contracts, capital improvements, contract specifications and evaluation of contract performance
Controlled rent collections
Used Yardi to documents leases, collections and communication
Coordinated and organized tenant engagement program to include events
Leasing Professional/ Administrative Assistant
Southern Management, Suitland, MD/Hyattsville, MD 3/2005-8/2008
Marketed apartment homes to increase move-in of qualified applicants to decrease turnover
Performed inspections at community
Posted rental amounts
Maintained vendor contracts for the community
Generated marketing reports and customer service plans
Leased apartment homes to future residents, and achieve necessary sales goals, move-in goals and guest card goals
Completed applications, all required forms, providing information and collecting deposits and fees
Prepared move-in packages
Conducted move-in orientations
Assisted in resident retention program
Stay-At-Home Mom
Williams Family, Fort Worth, TX/District Heights, MD 12/2002-03/2005
Generated Spreadsheets to regulate household finances
Maintained positive relationships with financial institutions
Developed and maintained daily schedule for cleaning and cooking
Monitor food nutritional value to ensure healthy eating
Planned activities for children to stimulate growth
Taught fundamentals to children in preparation for school
Stayed abreast with safety regulations to keep children safe in home
Kept inventory of food to determine timely grocery trips
Medicated children according to illness
Scheduled meetings with other parents and children
Communicated via email on daily basis
EDUCATION:
9/2010-5/2011 SDI (Southern Difference Institute- Southern Management Corporation)
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