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Administrative Assistant Customer Service

Washington, District of Columbia, United States
August 15, 2018

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Maya A. Young




Professional and highly motivated administrator with over 12 years of property management and office experience performing quality service to assist in the continual growth and development of a company. Dynamic leader and team builder, consistently motivating team to achieve outstanding results.


Commercial Division Office Coordinator, Corporate Office 8/2008-11/2017

Southern Management, Vienna, VA

Managed inquiries, requests, concerns and complaints from internal and external team members, tenants and vendors/contractors

Administered calendar for office staff

Oversaw tenant relations for over 300 commercial acquisitions at stand-alone buildings and commercial tenants at residential locations from application to move out

Aided in revamping of division to increase productivity

Monitored access to each stand-alone commercial building remotely

Time and Attendance manager for full time team members

Created standard operating procedures for Office Coordinator position

Prepared all commercial documentation – late notices, leases and amendments

Procured/Inventoried office supplies

Assisted in preparation and review of maintenance contracts, capital improvements, contract specifications and evaluation of contract performance

Controlled rent collections

Used Yardi to documents leases, collections and communication

Coordinated and organized tenant engagement program to include events

Leasing Professional/ Administrative Assistant

Southern Management, Suitland, MD/Hyattsville, MD 3/2005-8/2008

Marketed apartment homes to increase move-in of qualified applicants to decrease turnover

Performed inspections at community

Posted rental amounts

Maintained vendor contracts for the community

Generated marketing reports and customer service plans

Leased apartment homes to future residents, and achieve necessary sales goals, move-in goals and guest card goals

Completed applications, all required forms, providing information and collecting deposits and fees

Prepared move-in packages

Conducted move-in orientations

Assisted in resident retention program

Stay-At-Home Mom

Williams Family, Fort Worth, TX/District Heights, MD 12/2002-03/2005

Generated Spreadsheets to regulate household finances

Maintained positive relationships with financial institutions

Developed and maintained daily schedule for cleaning and cooking

Monitor food nutritional value to ensure healthy eating

Planned activities for children to stimulate growth

Taught fundamentals to children in preparation for school

Stayed abreast with safety regulations to keep children safe in home

Kept inventory of food to determine timely grocery trips

Medicated children according to illness

Scheduled meetings with other parents and children

Communicated via email on daily basis


9/2010-5/2011 SDI (Southern Difference Institute- Southern Management Corporation)

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