Support Office
Resume:
DENNIS COLLIER
Chicago, IL 60640
(225) 953 - 6510
Professional Summary
An A+ Certified IT Professional with over 10 years of hands-on support experience looking for a position in Information Technology utilizing my professional experience at Insight Global, SNI Technology, Northwestern Memorial Hospital, PLMA Convention, Starwood Retail Partners, Discover Financial, Berkeley Research, Baxter, Pinnacle Technical, HSBC, JPMorgan Chase, BlueCross BlueShield and Abbott Labs.
Certification
A+ Certified
Professional Experience
Insight Global (September 2017)
Job position in Regus Company and Millennium in Chicago Wacker Drive
Movement of computers and printer supports to new office
Provide support and assistance to make sure computer are working properly after movement in building
SNI Technology, Chicago, IL (December 2016 - Present)
SNI Technology Computer Movement and Support (3rd Shift)
Removal of employees computers at Morton Salt office
Combination of all supplies for each individuals computer
Northwestern Memorial Hospital, Chicago, IL (May 2016 - August 2016)
Computer and Phone removal
Windows 8/8.1, 7, 10, Vista & XP support
Level 3 break/fix support for lab plasma centers at the U.S.
Removal of phone machines from laboratory walls
Removal of desktop computers from offices
Placement of all returning equipment to customer areas
PLMA Convention - Chicago, IL (October 2015)
Capture Technologies
Windows 8/8.1, 7, 10, Vista & XP support
Technicians had soft skills interacting with the clients
Desktop supports were for laptops and networks
Communication skills with Private Label Manufacturers Association
Starwood Retail Partner - Chicago, IL
Technician (October 2015)
Movement of all employee computers and desk equipment
Installation of all employee computer equipment to new desks
Verification that all computers will work properly in new areas
Assistance with any problems showing up in new desk locations
Discover Financial Services/ACP Project, Chicago, IL (August 2015 – September 2015)
Technician
Customer and client computer support in Discover office
Supported computers replacing Lotus Notes with Microsoft Outlook mail
Addition coordination for employees with tickets and IT support
Help employees with the Good Work email working on their phones
Berkeley Research Group, LLC - Chicago, IL (May 2015 – July 2015)
Technician
Customer and client computer support in Chicago office Installation of computers for employees
Building computers for new hired employee personnel
SmartSource, Inc., Chicago, IL
FDC Server (May 2015)
Installed HP C7000 and HP BL685 Blade computers
Supported computers in office area for employees
Installed of any new installation wires for computers in office
Perkins Eastman, Chicago, IL (January 2015 – March 2015)
Desktop IT Support/Technical Analyst
Supported computer and printer for employees in Chicago office
Spiceworks uses for computer IT tickets in computer office area
Preparation and protection for Dell Precision T3500 employees
Imaged computers for employees in Perkins company
Jewel - Osco, Chicago, IL (November 2014 – March 2015)
Bakery & Deli/Grocery Support
Combination of meat, vegetables and fruits for Jewel customers
Loading and stocking food items for customers and employers
Collection, organize and loading of carts used from all customers
Pinnacle Technical Inc., Chicago, IL (August 2014 – September 2014)
Laptop Computer Support/Technical Analyst
Performed replacement of old Windows XP computers with new Windows 7
ISOTrain available for any compliance or assistance with computers
VPN (Virtual Private Network) support for Windows computers
Installed and repaired desktop computers and laptops
Provided assistance with employers having problems printing
Monterrey Security Consult, Chicago, IL (August 2014 – September 2014)
Security Support Communication
Major Event Security at Soldier Field Stadium
Assistance helping people find locations throughout security
Verification with current people arriving at locations assistance needed
Illinois Tool Works Inc., Glenview, IL (April 2014 – May 2014)
Insight Global/Technical Analyst
Monitored computers and laptops during workday and overnight times
Completed assistance with issues for people arriving with tickets
Installed printers for any personnel needing the ability to print \document
HSBC Financial, Mettawa, IL (September 2013 – February 2014)
Technical Analyst
Replaced new laptops and desktops
Installed Windows 7 Operating System to replace XP
Production of software build applications to company computers
Introduction to learning ISO train for management and compliance
BioLife Plasma Services/ Baxter Healthcare, Deerfield, IL
IT/Technical Analyst (November 2009 – February 2013)
Served as technical analyst for the BioLife Infrastructure team
Provided support for technical issues for hardware/network centers
Worked with BioLife financial team assisting centers with budget
Imaged and configured computers for 60 plus plasma centers
Improved plasma efficiency using 12 wireless laptops rotating carts
Opened new Plasma Center with computers/networks in Hayden, ID
Located plasma centers to locations in Eau Claire,WI and Layton, UT
Baxter Healthcare, Deerfield, IL
Desktop Support Technician (September 2008 – November 2009)
Provided desktop hardware support for Baxter employees and instructors
Imaged, configured and deployed computers for new hires and contractors
Installed and repaired software for Baxter computers with Marimba Tuner
Maintained user accounts, workstations and software with Active Directory
Facilitated the creation of user accounts with Baxter administrative assistants
Repaired hardware on HP and Dell laptops and desktops
Created data backups and Ghost Images of hard drives
Worked with Vulnerability team to recover data from encrypted hard drives
BlueCross BlueShield, Waukegan, IL
Help Desk Analyst (July 2006 – April 2007)
Provided Level 1 / 2 call center support for BlueCross BlueShield employees
Performed troubleshooting using available support tools and technologies
Completed service call escalation using the HP OpenView application
Configured Lotus Notes accounts through workstation remote control
Escalated calls to the appropriate company service partners
Monitored service calls to completion and confirmed customer satisfaction
Tracked incident and problem queues regularly and provided status updates
Prism RetroCorps Business Team - Abbott Labs, Abbott Park, IL
Product Specialist (September 1992 – April 2000)
Coordinated U.S. clinical lot production for Prism HIV reagent manufacturing
Performed characterizations studies with SAS JMP software for validations
Won the Infectious Diagnostic Disease Excellence in Scientific Achievement
Facilitated process and test method validation manufacture
Maintained Prism system inventory using Abbott AMM
Scheduled all manufacturing for Prism Retrovirus products
Created/maintained Microsoft Access database for production cycle time
Completed detailed responses for Abbott Corporate and Diagnostic Division
Generated manufacturing work orders with Document Management System
Conducted on-campus recruiting and interviews at the University of Illinois
Certified with the Process Development Group to manufacturing R&D
Authored manufacturing and testing documents for Prism products
Trained Abbott personnel from Germany to prepare for Abbott Prism launch
Worked with manufacturing personnel in Delkenheim, Germany
Completed laboratory notebook reports for Abbott Corporate Records
Fulfilled Training Coordinator responsibilities for Prism Business Teams
Performed operating procedure training for Business Team personnel
Technical Skills
Software and Programming Applications
Microsoft Office Suites 97, 2000, 2003, 2007 and 2010
Microsoft Word, Excel, Access, PowerPoint, Visio and Project
SAS JMP, ECHIP (Statistical Analysis Applications)
Lotus Notes, Microsoft Exchange and Microsoft Outlook Express
Adobe Acrobat Editor and Reader, Notepad, WordPad
Adobe Photoshop Elements and Paint Shop Pro 7
Animation Shop 3 and Flash MX for Web Graphics Development
Ghost Imaging with Ghost 2003 through Ghost 10.0
QBasic, C, Java Applets and Visual Basic
XHTML, JavaScript, VBScript and Perl
Education
Computing Technology Industry Association (March 2007)
College of Lake County/Elgin Community College (Jan 1999/June 2007)
Customer Support Specialist Prep Course
Network+ Certification Prep Course
Introduction to Wireless Computer Networking
Basic, Intermediate and Advanced A+ Certification Prep Courses
Personal Computer Troubleshooting
Web Development including HTML, XHTML, JavaScript and Java Applets
Web Graphics using Paint Shop Pro 7 and Animation Shop 3
Digital Photography including Photo Editing and Printing Techniques
Introduction to Flash MX and CGI Programming for the Web (Perl)
Visual Basic and C Programming
Database Management with Microsoft Access 2000
Presentation Development using Microsoft PowerPoint
Microsoft Windows 2000 Professional
Introduction to Windows XP and Business
Harcourt Learning Direct (August 2000)
Certified Visual Basic Programmer
University of Illinois at Urbana-Champaign (May 1992)
Bachelor of Science, Physiology
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