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Support Office

Chicago, Illinois, United States
August 15, 2018

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**** *. ******** ****** # ***

Chicago, IL 60640

(225) 953 - 6510

Professional Summary

An A+ Certified IT Professional with over 10 years of hands-on support experience looking for a position in Information Technology utilizing my professional experience at Insight Global, SNI Technology, Northwestern Memorial Hospital, PLMA Convention, Starwood Retail Partners, Discover Financial, Berkeley Research, Baxter, Pinnacle Technical, HSBC, JPMorgan Chase, BlueCross BlueShield and Abbott Labs.


A+ Certified

Professional Experience

Insight Global (September 2017)

Job position in Regus Company and Millennium in Chicago Wacker Drive

Movement of computers and printer supports to new office

Provide support and assistance to make sure computer are working properly after movement in building

SNI Technology, Chicago, IL (December 2016 - Present)

SNI Technology Computer Movement and Support (3rd Shift)

Removal of employees computers at Morton Salt office

Combination of all supplies for each individuals computer

Northwestern Memorial Hospital, Chicago, IL (May 2016 - August 2016)

Computer and Phone removal

Windows 8/8.1, 7, 10, Vista & XP support

Level 3 break/fix support for lab plasma centers at the U.S.

Removal of phone machines from laboratory walls

Removal of desktop computers from offices

Placement of all returning equipment to customer areas

PLMA Convention - Chicago, IL (October 2015)

Capture Technologies

Windows 8/8.1, 7, 10, Vista & XP support

Technicians had soft skills interacting with the clients

Desktop supports were for laptops and networks

Communication skills with Private Label Manufacturers Association

Starwood Retail Partner - Chicago, IL

Technician (October 2015)

Movement of all employee computers and desk equipment

Installation of all employee computer equipment to new desks

Verification that all computers will work properly in new areas

Assistance with any problems showing up in new desk locations

Discover Financial Services/ACP Project, Chicago, IL (August 2015 – September 2015)


Customer and client computer support in Discover office

Supported computers replacing Lotus Notes with Microsoft Outlook mail

Addition coordination for employees with tickets and IT support

Help employees with the Good Work email working on their phones

Berkeley Research Group, LLC - Chicago, IL (May 2015 – July 2015)


Customer and client computer support in Chicago office Installation of computers for employees

Building computers for new hired employee personnel

SmartSource, Inc., Chicago, IL

FDC Server (May 2015)

Installed HP C7000 and HP BL685 Blade computers

Supported computers in office area for employees

Installed of any new installation wires for computers in office

Perkins Eastman, Chicago, IL (January 2015 – March 2015)

Desktop IT Support/Technical Analyst

Supported computer and printer for employees in Chicago office

Spiceworks uses for computer IT tickets in computer office area

Preparation and protection for Dell Precision T3500 employees

Imaged computers for employees in Perkins company

Jewel - Osco, Chicago, IL (November 2014 – March 2015)

Bakery & Deli/Grocery Support

Combination of meat, vegetables and fruits for Jewel customers

Loading and stocking food items for customers and employers

Collection, organize and loading of carts used from all customers

Pinnacle Technical Inc., Chicago, IL (August 2014 – September 2014)

Laptop Computer Support/Technical Analyst

Performed replacement of old Windows XP computers with new Windows 7

ISOTrain available for any compliance or assistance with computers

VPN (Virtual Private Network) support for Windows computers

Installed and repaired desktop computers and laptops

Provided assistance with employers having problems printing

Monterrey Security Consult, Chicago, IL (August 2014 – September 2014)

Security Support Communication

Major Event Security at Soldier Field Stadium

Assistance helping people find locations throughout security

Verification with current people arriving at locations assistance needed

Illinois Tool Works Inc., Glenview, IL (April 2014 – May 2014)

Insight Global/Technical Analyst

Monitored computers and laptops during workday and overnight times

Completed assistance with issues for people arriving with tickets

Installed printers for any personnel needing the ability to print \document

HSBC Financial, Mettawa, IL (September 2013 – February 2014)

Technical Analyst

Replaced new laptops and desktops

Installed Windows 7 Operating System to replace XP

Production of software build applications to company computers

Introduction to learning ISO train for management and compliance

BioLife Plasma Services/ Baxter Healthcare, Deerfield, IL

IT/Technical Analyst (November 2009 – February 2013)

Served as technical analyst for the BioLife Infrastructure team

Provided support for technical issues for hardware/network centers

Worked with BioLife financial team assisting centers with budget

Imaged and configured computers for 60 plus plasma centers

Improved plasma efficiency using 12 wireless laptops rotating carts

Opened new Plasma Center with computers/networks in Hayden, ID

Located plasma centers to locations in Eau Claire,WI and Layton, UT

Baxter Healthcare, Deerfield, IL

Desktop Support Technician (September 2008 – November 2009)

Provided desktop hardware support for Baxter employees and instructors

Imaged, configured and deployed computers for new hires and contractors

Installed and repaired software for Baxter computers with Marimba Tuner

Maintained user accounts, workstations and software with Active Directory

Facilitated the creation of user accounts with Baxter administrative assistants

Repaired hardware on HP and Dell laptops and desktops

Created data backups and Ghost Images of hard drives

Worked with Vulnerability team to recover data from encrypted hard drives

BlueCross BlueShield, Waukegan, IL

Help Desk Analyst (July 2006 – April 2007)

Provided Level 1 / 2 call center support for BlueCross BlueShield employees

Performed troubleshooting using available support tools and technologies

Completed service call escalation using the HP OpenView application

Configured Lotus Notes accounts through workstation remote control

Escalated calls to the appropriate company service partners

Monitored service calls to completion and confirmed customer satisfaction

Tracked incident and problem queues regularly and provided status updates

Prism RetroCorps Business Team - Abbott Labs, Abbott Park, IL

Product Specialist (September 1992 – April 2000)

Coordinated U.S. clinical lot production for Prism HIV reagent manufacturing

Performed characterizations studies with SAS JMP software for validations

Won the Infectious Diagnostic Disease Excellence in Scientific Achievement

Facilitated process and test method validation manufacture

Maintained Prism system inventory using Abbott AMM

Scheduled all manufacturing for Prism Retrovirus products

Created/maintained Microsoft Access database for production cycle time

Completed detailed responses for Abbott Corporate and Diagnostic Division

Generated manufacturing work orders with Document Management System

Conducted on-campus recruiting and interviews at the University of Illinois

Certified with the Process Development Group to manufacturing R&D

Authored manufacturing and testing documents for Prism products

Trained Abbott personnel from Germany to prepare for Abbott Prism launch

Worked with manufacturing personnel in Delkenheim, Germany

Completed laboratory notebook reports for Abbott Corporate Records

Fulfilled Training Coordinator responsibilities for Prism Business Teams

Performed operating procedure training for Business Team personnel

Technical Skills

Software and Programming Applications

Microsoft Office Suites 97, 2000, 2003, 2007 and 2010

Microsoft Word, Excel, Access, PowerPoint, Visio and Project

SAS JMP, ECHIP (Statistical Analysis Applications)

Lotus Notes, Microsoft Exchange and Microsoft Outlook Express

Adobe Acrobat Editor and Reader, Notepad, WordPad

Adobe Photoshop Elements and Paint Shop Pro 7

Animation Shop 3 and Flash MX for Web Graphics Development

Ghost Imaging with Ghost 2003 through Ghost 10.0

QBasic, C, Java Applets and Visual Basic

XHTML, JavaScript, VBScript and Perl


Computing Technology Industry Association (March 2007)

College of Lake County/Elgin Community College (Jan 1999/June 2007)

Customer Support Specialist Prep Course

Network+ Certification Prep Course

Introduction to Wireless Computer Networking

Basic, Intermediate and Advanced A+ Certification Prep Courses

Personal Computer Troubleshooting

Web Development including HTML, XHTML, JavaScript and Java Applets

Web Graphics using Paint Shop Pro 7 and Animation Shop 3

Digital Photography including Photo Editing and Printing Techniques

Introduction to Flash MX and CGI Programming for the Web (Perl)

Visual Basic and C Programming

Database Management with Microsoft Access 2000

Presentation Development using Microsoft PowerPoint

Microsoft Windows 2000 Professional

Introduction to Windows XP and Business

Harcourt Learning Direct (August 2000)

Certified Visual Basic Programmer

University of Illinois at Urbana-Champaign (May 1992)

Bachelor of Science, Physiology

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