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Engineer Desktop Support

Houston, Texas, United States
August 15, 2018

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Zeeshan Syed Email: Phone:707-***-****


12+ years of experience for MS SCCM, Server admin, Active directory admin and PowerShell.

Extensive skill set dedicated to business and systems analysis, Software development, engineering, integration and packaging on PC-based, client - server and web-enabled systems.

Performed multiple consulting roles including Senior Systems Analyst, Requirements Documenter, Packager and Technical Analyst.

Expertise in customization of TFS Work Items Types, Process Templates, Build Scripts.

Package applications and software updates utilizing tools such as Flexera Admin Studio, Install Shield or tools such as App-V Sequencer.

Strong combination of system analysis, packaging and administration technical experience.

Proficiency in Install Shield Professional, Dev Studio, Admin Studio 9/10/11,11.5, Wise Package Studio 8.0 and ORCA.

Worked on Various Applications with automated scripts using Microsoft Installer (MSI), Wise Scripts (WSE), Install shield Admin Studio 7.0/8.5/9.0/10/11, Wise Package Studio 7.0/8.0 Professional, to automate the installations.

Work with Microsoft and 3rd Party vendors to keep the infrastructure updated as well on could too.

Experience on MSI, MST (Transforms), MSM (Merge Modules), MSP (Patches).

Analyzes data critical toward volume forecasting, asset management and procurement.

Working with GIS and GPO teams.

Good knowledge on deploying applications using SCCM 2007, 2010,2012,2016 SMS 2003.

Experience in using Windows Installer SDK development tools like Orca for package (MSI’s) validation, package review/clean up and debugging.

Experience in VB Scripting, Windows Scripting, and Wise Scripting for creating Custom Actions.

Well versed with Windows Registry, File System, Services, Devices, Security.

Experienced in all stages of the software lifecycle functions – requirements gathering, analysis, design, development, test and implementation.

Good Knowledge of settings, configuration baselines, distributions points, and WSUS.

Valuable knowledge with zero touch OS deployments using SCCM and MDT.

Experience with Windows 10 deployments including BIOS to UEFI conversion.

Experience with automating software deployments including Office 2013 and O365.

Experience with Client hardware with emphasis on Dell hardware.

Extensive work experience on BigFix/Tem Enterprise.


MS in Technology Management - University of Bridgeport, CT, USA


Software: Wise Package Studio 6.5/7.0/8.0, Install Shield Admin Studio 7/8/9/10,12 Install shield Developer, Install Shield for Windows Installer, VBScript, VM Ware Workstation, Microsoft Visual Basic, Microsoft SMS, SCCM 07,10,12,16 Symantec Ghost, and Altiris, App-V 4.5,4.6,5.1

Languages: SQL, PL/SQL, T-SQL, C

Operating Systems: Windows 3.1, 95, 98, 2000, NT, Windows XP, windows Vista and win 7

Tools: Visio 5/2000, Toad 7.x, MS Office, MS Project, VSphere 5.0, MS virtual PC, MAP toolkit,

AppZero, Web deploy, VSphere client

Databases: ORACLE 8.0- 9i, MS-Access 2000, MS SQL Server 2008


AECOM Corporation (IBM ) 08/17-Present

Houston, TX

Operating System Deployment Specialist / SCCM Admin (contractor)


Windows 7 to Windows 10 Deployment through SCCM 2012,2016

Users Profile Migration Deployment for Windows 7 machines to Windows 10 machines

Extensive knowledge of Application lifecycle management

Experience with Admin Studio, InstallShield, Wise Package Studio

Responsible for deployment more than 70000 workstation and servers.

Provide Desktop Refresh for AECOM/IBM throughout USA.

Provide technical support and customer service to existing clients in help-desk, desktop, server and network deployment, migration, maintenance and disposal.

Working on Windows and SCCM on client for PC refresh project.

Provide comprehensive hardware maintenance services designed to protect multivendor environment while maintaining critical uptime capabilities.

Provide services and solutions for a variety of software systems applications on all levels, ranging from Help Desk Support to Application Development.

Provide resources and technical assistance for migrating data-including, hardware environment refreshes, storage reclamation, consolidation and other key infrastructure initiatives.

Provide services a broad range of solutions from consulting and implementation to managed services.

Provide infrastructure support with cost-controlled solutions. Include complete management responsibility for all elements of a customer’s IT infrastructure.

Build script for SCCM jobs deployments, Microsoft security updates deployment, and adding removing from SCCM & SCOM.

Solutions include the management of systems, call support, network, security infrastructure reporting and monitoring processes.

Replacing the base unit of older model’s workstations, kiosks, and registers with newer models.

Provide comprehensive hardware maintenance services.

Provide infrastructure, call support, network, technical assistance and disposal.

Provide expertise on scripting languages like Power shell, VB script, SQLC, Java


Wise Package Studio, install shield Spring 2012, Admin Studio tools, Beyond Compare, VMware workstation 8, SCCM 07, ACT 5.6, VB Scripts, Citrix, SCCM 12, Windows servers, Scripting power shell & Java., Power Shell, App-V, App 4.5,4.6,5.1

Whirlpool Corporation (IBM)

Benton Harbor, MI 10/13-7/17

SCCM Admin / Windows System Engineer


XP to Windows 7 Deployment through BigFix, SCCM 2012

Application lifecycle management

Experience with Admin Studio, InstallShield, Wise Package Studio

Supporting Servers and more then 100000 users (Workstation) globally.

Working experience with Microsoft product for endpoint security and management.

Provide packaging technical expertise while managing all package development activities for multiple concurrent product launches including: prototype development, material selection, transit testing, stability testing, sterility testing, and component qualification.

Architecting Install Shield projects for the deployment of company products, including the selection of the appropriate installation type Install Script, Basic MSI, Install Script MSI for each product

Utilize process excellence tools to create packaging solutions and identify potential issues.

Create, Modify and configure custom actions, merge modules, custom installations based on enterprise needs.

Developed team resources, project plans, and implementation strategy by following in-depth product launch phase gate requirements.

Extensive experience using App Deploy Toolkit

Automation by performing advanced scripting.

Closing working for Group policy object (GPO)

Leveraging SCCM capabilities to manage and automate the desktop platform with software distribution, software updates, software metering, configuration baseline, and Operating System deployment.

Work with team members on the Desktop Engineering team on a regular basis. Train backups in supported technologies.

Mentor the Desktop Support team and leverage where possible in imaging and patching operations.

Own Windows workstation OS build, automation, creation, deployments, maintenance, documentation, and updates. Provide documentation and train the Desktop Support team to use delivery techniques. Microsoft Desktop in accordance to NIST standards.

Plan, coordinate, and install patches/updates (OS, application, security, JRE, SDK, etc..) through automation tools (SCCM/Bigfix) on Corporate workstations and owned servers

Manage anti-malware, antivirus, encryption, and host intrusion protection on corporate workstations

Implement workstation monitoring for proactive Desktop Support team response

Assist with support of the Virtual Desktop Environment (XenDesktop) by creating images, patching, provisioning, and incident/break fix

Working Experience with packaging VDI Apps and App Volumes.

Manage owned servers/technologies

Implement policies within GPO (Group Policy Objects)

Product and system lifecycle management

Utilize Admin Studio to reconfigure and/or automate software installations

Develop and maintain system documentation so stays current

Escalation support for the Desktop Support team

Participate in ‘on call’ rotation

3+ years of experience developing and deploying unattended operating system installations for workstations and laptops with an in-depth understanding of hardware-independent imaging capabilities

Experience in script automation with 1) PowerShell, 2) VB

Valuable experience managing SCCM 2012 infrastructure & using to manage the desktop platform

Experience in Windows 10 imaging and deployment

Strong skill for AD configuration management through Group Policy Objects as well as the ability to create custom policies as related to workstation image requirements

Excellent experience in corporate workstation patching with IBM Bigfix. Will be able to train and leverage the Desktop Support team for assistance. Must understand common pitfalls and deploy with minimal impact to staff. Would like to consider SCCM for future patching.

Good Practice for troubleshooting desktop security tools and anti-virus as related to workstation performance and application issues.

SCOM infrastructure and workstation monitoring.

Experience in application repackaging and scripting for deploying and maintaining OS/applications centrally.

Experience with desktop virtualization technologies such as Citrix XenDesktop and XenApp. Unidesk experience

Preferred Experience administering, configuring and supporting McAfee EPO. Desirable skills would be IPS and/or DLP, Administration of McAfee anti-virus and experience responding to security incidents within an incident management framework.

LAPS (local admin password) experience

Application testing and conversion using AdminStudio Auto Application Converter.

Troubleshooting of applications not compatible with win 7

Implementing and maintaining Install Shield projects for company products.

Analyzing log files for troubleshooting MSI installations for lock down users using SDK development tools (verbose log analyzer).


Wise Package Studio install shield Spring 2012, Admin Studio tools, Beyond Compare, VMware workstation 8, SCCM 07, ACT 5.6, VB Script, SQL, Citrix, BigFix, Power Shell

Amway Corporation 05/12 -07/13

Grand Rapids, MI

Windows System Engineer /Deployment Specialist


Documented the Request and Release process, Packaging Process, Testing, Certification and Distribution Process.

Creating Windows Installer setup packages (. MSIs) and Editing the MSIs as per the Application packaging standards.

Worked with Installsheild Admin studio to repackage, build the application packages for XP, Win 7

Created Transforms (MST) by providing MSI and put them in a script (.vbs) and build wrapper (.xml)

Created custom MSI using install shield spring 2012.

Created SCCM Packages and push the packages to Win XP, Win 7

Worked with vSpere Client for managing builds, used Snapshot manager for managing snapshots, reverting snapshots

Worked with Active Directory (AD) Users and Computers to manage of users, groups organizational units at Prod/Test

Tool policies within GPO (Group Policy Objects)

Customize MSI’s packages Using Tuner and created MST’s

Created MSTs using ORCA.

Troubleshooting of applications not compatible with win 7.

Used Application Compatibility toolkit to create shims.

Application testing and conversion using AdminStudio Auto Application Converter.

Application packaging workflow management.


Wise Package Studio install shield Spring 2012, Admin Studio tools, Beyond Compare, VMware workstation 8, SCCM 07, ACT 5.6, VB Script

Med Star Health Care, 05/10 –03/12

Baltimore, MD

Packaging Engineer/ Windows System Engineer


Actively involved in gathering requirements for the application packaging team.

Used Altiris console to check installation sequence and deploy application with custom instructions.

Created silent MSI application packages using Admin Studio 10 and Install shield

Created Custom Actions that add additional functionality to an MSI using VB Script.

Modify and configure custom actions, merge modules, custom installations based on enterprise needs.

Performed File, Registry and Resource conflict resolution.

Resolution of application deployment and runtime failures.

Other Duties include Peer Review. Debugging repackaged applications using File Mon, RegMon, In-control, and dependency Walker to fix missing files, missing registry entries and to check for missing dependency files.

Image/Re-image Windows 7 and XP Machines using VMware.

Experience in using windows installer SDK development tools like orca and debugging for package validation, directly editing packages using orca.

Analyzing log files for troubleshooting MSI installations for lock down users using SDK development tools (verbose log analyzer).


Windows 7 and XP, Admin Studio 10, Install shield, VB Scripts, VMware, Orca, SCCM.

Stone River 09/08 –04/10

Denver, CO

Packaging Engineer/ Windows System Engineer


Used Wise Package Studio Professional and InstallShield Admin Studio to repackage the application packages and to take the snapshot of the pre-install and post-install and capture the changes for XP and Vista

Created the Windows Installer setup packages (.MSI) using Admin Studio, and Wise Packaging Studio

Created Transforms (MST) against vendor provided MSI applications, per the package requirement

Written Windows Scripts, Wise Scripts and VB Scripts to make the applications work and to meet the company standards

Used Filemon and Regmon tools for monitoring the files and registry keys accessed by the application, as part of troubleshooting

Deployed the packages to the stores using iCommand Center and monitored the registers using VNC (Virtual Network Computing)

Used VMWare to build desktop and server workstations

Using RemoteWare Server created, deployed the packages on server and monitored using different tools Work Object Editor, Schedule Manager, Session Editor, Log Viewer, and Network Status

Updates and Monitoring store registers, controllers and web PCs remotely using Ericom Software to make sure the packages installed properly

Created custom actions with in MSI to make the applications work per the company standards

Tested the applications in the Lockdown environment before sending the application to QA

Documented the steps and procedures for all the applications


Admin Studio, Wise Package Studio, Windows XP, Windows Vista, VB Script, Wise Script, VMWare, iCommand Center, and RemoteWare Server

Southern California Edison 03/07 – 06/08

Irwindale, CA

Packaging Engineer/ Windows System Engineer


Created SCCM Packages and push them to the Test Workstations for SCCM Test

Creating Windows Installer setup packages (.MSI) using Wise Packaging Studio

Used Wise Package Studio Setup Capture tool to take the snapshot of the pre-install and post-install and capture the changes

Working on Various applications to build MSI packages and created Transforms (MST) per the package requirement

Edit and customize the packages with Wise Windows Installer Editor

Used VBScript, Windows Scripting for Custom Actions to meet company Standards

Created MSI packages for Lock Down Environments

Implemented Active Setup feature in the sanofi pasteur SAW packaging process

Used third-party software tool like Filemon, Regmon to track registry or file system changes and to fix package installation errors

Working with Windows Registry, File System, Services, Devices, Security

Deploying packages with Altiris Application Deployment

Import the packages to Altiris server and create a collection if necessary

Used VMware Infrastructure Client 2.5 for workstation builds

Interacting with client and end users to facilitate environment for User Acceptance Test

Performing one of testing and integrated testing of applications to ensure the functionality of application before distribution


Wise Package Studio, VB Script, Wise Script, VMware Infrastructure Client, Windows NT\2000\XP\Vista

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