Desktop Support Specialist

Blane Griffith

**** ******* ******, *** ******, TX 75056 • 214-***-**** • *******@*****.***

DESKTOP SUPPORT • TECHNICAL SUPPORT

KEY TECHNICAL COMPETENCIES

Hardware, SCCM, Active Directory, remote access, all desktop/laptop support within a Microsoft Windows environment.

Client desktops, laptops, hardware/software troubleshooting, IMAC projects, applications, Microsoft Windows XP/Win7/Win8/Win10

Application support and troubleshooting of Microsoft Office, Office 365, Cisco Jabber, Adobe CC Suite, Skype for Business and/or any other applications within a Microsoft Windows environment

Network support of LAN: TCP/IP, switches, patch panels

EMPLOYMENT HISTORY

Vistra Energy (HCL America / Executive Technocrats) Irving, TX

Contractor Aug 21, 2017 – Jun 18, 2018

Tier 1/2 helpdesk

Desktop support (driver updates, application installs/repairs, network connectivity issues, VPN issues, Microsoft Windows 7/10, etc.)

Password resets, account unlocks for multiple Windows domains (active directory), systems and applications

Printer and driver installations and application updates/installation to the desktop

Microsoft Office 365 and Office 2016 support, installation, and repair (Office/Outlook/Exchange/Skype for Business, etc.)

Okta Single Sign-on support

ServiceNow and HP Service Manager Ticketing Systems

Bomgar, Microsoft SCCM and Windows Remote Desktop (remote control to the desktop/laptop)

Some Windows Server 2012 R2 support (printer and file servers)

Dean Foods (HCL America) Dallas, TX

Contractor Mar 29, 2017 – Jun 16, 2017

Replaced outdated computers with new computers

Imaged new computers with Windows 7 and Windows 10 and running backups of user profiles and files for each computer and restored after replacement. Used Microsoft Deployment Toolkit (MDT) for imaging.

Supported applications (MS Office, MS Outlook, O365, Skype for Business, Cisco AnyConnect, Cisco Jabber, TeamViewer, etc.)

Resolved any issues that arose during/after replacements

Called each internal customer to schedule their replacement

Reinstalled various applications and printers as required

Shipped equipment using online FedEx Shipping Manager

ServiceNow ticketing system

Active Directory (user create / moves / adds / changes / enable / disable, computer create / moves / adds / changes / enable / disable, password resets, groups, etc.)

BBA Aviation / Dallas Airmotive Grapevine, TX

Contractor Feb 16, 2015 – Nov 11, 2016

Replaced outdated computers with new computers

Imaged new computers with Windows 7 and Windows 8 depending on user requirements using Ghost for imaging

Upgraded Windows XP computers to Windows 7 or Windows 8 and running backups of user profiles and files for each and every computer and restored after upgrade/replacement

Maintained records of all computers replaced and upgraded on Sharepoint database and generated weekly/monthly reports to management

Resolved any issues that arose during/after upgrades and replacements

Called each internal customer to schedule their replacement or upgrade

Supported applications (MS Office, MS Outlook, O365, Cisco Jabber, Cisco WebEx, Cisco AnyConnect, TeamViewer, etc.)

Reinstalled and licensed various corporate, field service, customer facing applications and printers as required using Microsoft SCCM and/or remoted into computer for manual installations

Shipped equipment using online FedEx Shipping Manager

Remedy and ServiceNow ticketing system

Active Directory (user create / moves / adds / changes / enable / disable, computer create / moves / adds / changes / enable / disable, password resets, groups, etc.)

Some PowerShell Scripting

Lufthansa-SkyChefs Irving, TX

Contractor Dec 1, 2014 – Jan 16, 2015

Replaced old laptops/desktops with new of the same

Backed up and restored user data/files from users’ old computers to their new computers

Installed and configured new applications after upgrade

Dell @ Ford Motors Company Plano, TX

Contractor Oct 20, 2014 – Oct 23, 2014

Lead a team of contractors in upgrading old laptops running Windows XP to new laptops running Windows 7

AT&T Farmers Branch, TX

Senior Systems Administrator Jan 1, 1995 – Mar 25, 2013

Served on a 24/7 basis within a fast-paced call center environment

Conducted desktop support duties by installing, maintaining, configuring, and repairing Windows XP/7/8, and effective Office Suite application support

Managed and assisted end users throughout the company via remote access and active directory

Installed, maintained, monitored, configured and repaired hardware and software issues for various servers: MS IIS web server, MS SQL servers, and wrote SQL queries for internal websites on HP servers

Designed, wrote, and implemented web applications using ColdFusion 6.1 and the backend database queries.

Supported Exchange Server, DHCP, WINS, DNS, remote access hardware and software

Resolved user issues for 90K+ SharePoint team sites worldwide

PowerShell scripting as needed

Remedy ticketing system

EDUCATION & ENRICHMENTS

Electronics Technical Diploma (2 years) • 3.76 GPA • United Electronics Institute • Dallas, TX

Contact this candidate