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Active Directory Support

Los Angeles, California, United States
August 15, 2018

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Eduardo Alonso Albertos

**** * **** ***. *********, FL 33020



The Academy of South Florida. Florida, USA

Network Technician Program. Graduated, 05/2018

A+ Network+ Security+ MCSA & MCSE Windows server 2016 University of Havana. Havana City, Cuba

Bachelor in Computer Science Graduated, 07/1993


CompTIA A+, Network+, Security+

CompTIA CIOS IT Operations Specialist. CSIS Secure Infrastructure Specialist SKILLS

• Fluent in English and Spanish

• In-depth Network infrastructure. Routers, firewall and switches

• In-depth knowledge Windows/Linux

• Expert in Cabling, Printers

• Compliance with DoD 8570

• Network monitoring and troubleshooting

• Expert in Active Directory Management

• Virtualization/VMware

• Expert Providing Tier-1, Tier-2 IT support


SIISVAE LLC. Houston, Texas 01/2018 - present

IT Support. Remote

• Performs IT support Level-2 IT for ticket resolution regarded to the virtual datacenter infrastructure issues. Escalate problems as required to Tier 3 support.

• Complete the tracking tickets and service requests, corresponds to the updates that occurred in the ticket life cycle.

• Monitoring workload and performance using Nagios.

• Perform maintenance task on windows and linux servers as well as MS-SQL and MySQL databases.

• Perform Active Directory User Account management.

• Evaluate the convenience to demand hardware resources to IaaS provider by comparing workload and baseline. Kmart Corp. Hollywood, FL 07/2016 - 01/2018

Loss Prevention

ETECSA-Telecommunications Company of Cuba. Havana, Cuba 07/2006 - 10/2015 IT Support.

• Provided support for Active Directory Domain Infrastructure, DNS, DHCP, GPOs, OUs, Users roles and privileges.

• Provided support for Network infrastructure LAN devices, routers, firewall and switches.

• Subneted and Segmented LAN with VLANs and implemented 802.1x port security with Radius.

• Provided technical support for tickets resolution regarded to issues related to systems and LAN network infrastructure and users' issues related to connectivity, printers, faxes or desktop.

• Deployed GFS backups scheme, Monitored Central Kaspersky antivirus and performed other security tasks. KDDI Europe-ETECSA. London, England 11/2014 - 03/2015 IT Operations Specialist

• Provided IT Operations support for systems and network infrastructure in the KDDI/ETECSA collaboration datacenter in London.

• Monitored LAN performance using Solarwinds Network Performance Monitor.

• Used Solarwinds Kiwi CatTools for routers and switches backups.

• Analyzed Network protocols using Wireshark for VoIP.

• Provided Tier-II support to Windows Servers, Linux, VMware, MS-SQL Server and MySQL database systems ESICUBA-International Insurance and Reinsurance of Cuba. Havana. Cuba 02/1994 - 06/2006 System Administrator

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