Customer Service Manager

CYNTHIA DENEISE MARTIN

*** ******* **. *** ***, Statham, Ga. 30666

678-***-**** • *******.******@***.***

Summary Statement

Dependable General Office Worker with more than10 years of transferable experience. Proven clerical, customer service, and communication skills in a variety of settings. Upbeat, positive attitude with a history of producing quality results and satisfied customers. Computer literate. Work Experience

Dependable General Office Worker with more than10 years of transferable experience. Proven clerical, customer service, and communication skills in a variety of settings. Upbeat, positive attitude with a history of producing quality results and satisfied customers. Computer literate. • Atlanta Flooring Design Center, Suwannee • August 2007-May 2018 Order/Data Entry, Installer Supplies, Posting Payments, Shipping/Receiving/CPUs/Deliveries, Purchasing/ Products, Jb Costing, Installer Payroll, Expeditor, Payables, Purchase Orders/Pick Tickets, customer service

Photographer • Our 365, Athens, Ga. • Sept. 2006-Aug. 2007 Photograph babies

Sales • Aflac, Gainesville, Ga. • July 2005-Feb. 2006 Customer Service, Cold Calling,

Vet. Assistant • Buford Animal Hospital, Buford • Oct. 2001-Jan. 2005 Front Office--Scheduling/Confirming Appointments, Answering Phone, Filing, Posting Payments, Balancing Books, Grooming, Assisting in Surgeries/Exams, Drawing Blood, Filling Prescriptions, Ordering Supplies

CSR/Dept. Manager • Wal-Mart, Buford • June 1993-July 2001 Customer service desk, Dept. Manager, Inventory, Stocking, Price Changes, Ordering, Cashier, Layaway Assembly • Makita, Buford • March1989-April 1993

drill Assembly Line, Assembled Chucks and gears, inspected, packaging Assembly • Nu-Air, Sugar Hill, Ga. • June 1988-March 1989 Assembled windows and doors, glazing table

Education

9th grade-11th grade • North Gwinnett High School, Suwannee Ga. Diploma • Johnson High School, Oak wood, Ga. • June 1988 Diploma • Thomson Education Direct, Stranton, Pa. • July 2004 Vet. Assistant

Skills

Microsoft Office, RFMS, Excell, Data/Order Entry, Purchasing, Inventory Manager, Payroll, Payables, Shipping/Deliveries/CPU and Receiving, Job Costing, Purchase Order/Pick Ticket Processing, Posting Payments, Products, Expeditor, Customer Service, Photography, Front Office--Scheduling Confirming Appointments, Answering Phones, Filing, Bookkeeping, Grooming, Assisting in Surgeries /Exams, Filing Prescriptions, Drawing blood, Customer Service Desk, Dept. Manager, Price Changes, Stocking, Cashier, Layaway, Assembly Line, Press Machines, Assembling Windows and Doors Awards

Outstanding Performance and Excellence • Wal-Mart • 1996 Cosmetic Dept. Manager

Most Intellectual / Wittest/Most Dependable • North Gwinnett High School • 1987 Certificate of Participation • North Gwinnett High School • 1987 Participated with Distinction in C.V.A.E.

Certificate of Achievement • North Gwinnett High School • 1986 Attained Special Recognition for a excellence in The Smarts Tournament Typing 1st Place Certificate of Achievement • North Gwinnett High School • 1986 Attained Special Recognition for a excellence in The Smarts Tournament General Math II---2nd Place Certificate of Participation • North Gwinnett High School • 1986 Region VOCA Contest with Integrity and Distinction Typing and Math Certificate of Participation • North Gwinnett High School • 1986 Region VOCA Contest with Integrity and Distinction Typing and Math Certificate of Achievement • North Gwinnett High School • 1986 Superior Achievement & Excellence of Performance in Typing 1st Place Certificate of Attendance • North Gwinnett High School • 1986 Certificate of Participation • North Gwinnett High School • 1985 VOCA Officer Training Conference

Certificate of Participation • North Gwinnett High School • 1985 Regional Officer Training Conference

Typing and Mathq

Certificate of Perfect Attendance • North Gwinnett High School • 1985 Perfect Attendance at school during the term ending June 7, 1985