Technical Writer Manager

Tina Stufft

*** **** *** **********, ** *****

**********@*****.*** • Mobile: 724-***-****

Just For Kids Dentistry – Pittsburgh, PA July 2016 to Current Position Market Research and Digital Communication Manager

Research current and upcoming trends in dentistry products and new business locations in the Western region

Create a new communication design and improve online presence to connect and market to current and potential new patients

Carnegie Mellon University – Pittsburgh, PA March 2016 to July 2016 Technical Writer and Content Specialist

Chief author of end user documentation, including manuals, how to guides, quick reference cards and communication plans

Content writer of department website using Hannon Hill’s Cascade Server Allegheny Health Network – Pittsburgh, PA June 2014 to April 2015 Business Analyst

Delivered ad hoc data and report requests, analyzed data needs for both users and projects, investigates and analyzed data discrepancies, and assisted in migration and testing activities, including Agile techniques Primary owner and content manager of team website, including created and maintained user documentation

Chief writer email communications and assisted communication team Federated Investors, Inc. – Warrendale, PA October 2012 to June 2014 Intermediate Business System Analyst - Technical Writer Chief writer of email communications with Senior Leadership Analyzed communication problems, identified deficiencies in existing documentation, and implemented improvements

Created and maintained documentation for end-users and supported personnel

Prepared supporting documentation for each phase in the project life cycle

(status reports, project updates, technical documentation, etc.) Interviewed business users, analysts and developers to become familiar with systems, software and business processes; observed activities to determined procedures and details

Consulted and participated in the analysis and testing of new and/or updated software from a usability perspective

Assisted the project team in the analysis and definition of user requirements for training; created and produced the supporting documentation, including Agile Assisted with project plans for approved projects; established measurable objectives; formulated viable time estimates for various phases and tasks in development and production of documentation

Primary writer BISD Loop – IT newsletter

Received Five Star Award

H.J. Heinz - Pittsburgh, PA September 2004 to March 2012 Tech Library Research Associate

Chief writer/editor of Research and Development and Corporate Information Center site

Chief writer of the Journal Abstracts, a biweekly global publication, which yielded research requests regarding Trends, Customer Studies, Health and Wellness, Business Operations, Culinary, and Food Science Completed secondary research requests, including interpreting, analyzing, and reporting from all levels of business up to the CEO with strict deadlines Published marketing campaigns, including Talking Labels, America On the Move, etc.

Worked closely with all departments including International, Communication, Marketing, Research and Development, Quality, Legal Implemented and maintained department site and research inquires with documentation

Very active in volunteer work with Heinz HELPS

Bettis Ski Club - Heinz Chief Officer

Received two Heinz PRIDE awards.

Education

Pennsylvania State University, Regional Learning Alliance, Cranberry, PA o Business Principles Certificate (Deans List) – Focus on Business Management

Six Sigma Green Belt

o Recreated and held accountable for the new library policies, procedures, and responsible for over $10,000 recovery effort, focusing heavily on statistical data

Pennsylvania State University, Altoona College, Altoona, PA o Bachelor of Arts English – Focus on Business Writing / Research

Pennsylvania State University, Commonwealth College, Monaca, PA o Associate in Letters Arts and Sciences

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