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Social Media Customer Service

United States
August 14, 2018

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**** ********** ****** *****, ********* NC, H: 704-***-****


Bachelor of Arts: Communication studies, Public Relations 08/2014 to 08/2018

The University of North Carolina at Charlotte Charlotte, NC


Social Media and Communications Intern 01/2018 to 04/2018

WhirlWind Creative, Inc. Harrisburg, NC

Executed creativity with using Social Media Applications: Instagram, Twitter, Facebook, Snapchat.

Scheduled through Hootsuite on a daily basis to post content for Whirlwind creative clients.

Tracked the monthly analytics for Whirlwind Creatives Twitter, Facebook and Instagram.

Aided in gathering research for clients target market.

Hostess 10/2015 to 04/2016

Macaroni Grill Charlotte,

Trained seven new hostesses regarding the restaurant and taught them how to create and manage floor plan.

Provided reservations and maintained the floor plan for the shift

Assisted customers when needed and collaborated with other team members to perform tasks and responsibilities.

Sales Associate 10/2013 to 01/2014

Carolina Place Mall Charlotte, NC

Improved loss prevention and initiated conversations to guests regarding their buying preferences.

Increased sales by analyzing customer preferences and recommending merchandise.

Assisted shift leaders with packages and arranged the store during opening and closing hours.

Handled customer conflicts effectively by giving them options in order to create a positive shopping experience


Microsoft Office: Word, Excel, PowerPoint, Publisher, PC

Google Adwords Search certified

Point of sales, loss prevention, client services, customer service, Proficiency in using Hootsuite.

Excellent written, verbal communication and relationship building skills.

Knowledge with APA writing standards


Created an advertising campaign for Charlotte Men Eagles Soccer team.

Created a news report video for my broadcasting class.


Club volleyball


Fluent French and English speaker.

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