Customer Service Representative

SHARAE HOWARD

CUSTOMER SERVICE

*** *** *** **, ***********, MN 55414

612-***-**** ******@***.***.***

Employment Focus

Patient Registration Intake Specialist Customer Service Representative Clerical/Office/Secretary Retail Sales Health Care Aide/Personal Assistant/Companion Food Service Hostess Server Room Service Ambassador Hospital/Hotel Desk Clerk

Hospital Concierge Data Entry Cashier

PROFILE

An individual who enjoys helping customers resolve problems or providing outstanding customer service. Being pro-active, motivated and an excellent communicator are my strengths.

SUMMARY

I am a service orientated person who is very confident when handling inquiries, complaints, and communications. I am seeking a position with a company where I can use my strengths to do a great job. Will support the company in achieving future ambitions.

KEY SKILLS AND COMPETENCIES

●Process an outgoing and confident personality.

●Ability to communicate effectively with a wide range of customers.

●Proven aptitude for dealing with customer complaints.

●Efficient in Microsoft Word, Excel and PowerPoint.

PERSONAL EFFECTIVENESS

Leader/Team Player Trainer Experience Punctual People Person Positive Attitude Reliable/Dependable Good Attendance Hard Worker Communication Multi-Tasking Quick Learner Well Organized

●Detail oriented, ability to organize workload and skilled in decision making

●Can work as part of a team or independently with little supervision.

●Read, listen, follow and give directions effectively.

● Able to communicate well with co-workers, management and customers.

● A good attitude toward health and safety in the workplace.

● Works efficiently and responds quickly in stressful situations.

● 100% customer focused.

EDUCATION

Rasmussen College, Medical Assistance, Minneapolis Minnesota

Illinois Central College, Culinary Arts, Peoria, Illinois

2010 Diploma Manual High School Peoria, Illinois

CAREER GOAL: Business Owner (Own and operate a bakery)

WORK EXPERIENCE

5-2018 to Current Cashier Holiday Station Store Minneapolis, MN

●Train 5+ new employees

●Cashier

●Food preparation

●Janitorial services

1-2016 to 2-2018 Cashier Ameriprise

●Train new employees

●Running catering orders

●Establish or identify prices of goods and tabulate bills

●Balanced cash drawers at the start and end of shifts to ensure that amounts are correct

●Provide excellent customer service

2-2017 to 7-2017 Cashier/Stocking Team Liquor Coon Rapids, MN

●Supervised Employee’s

●Managed merchandise inventory and supplies in a timely and organized manner

●Managed supply delivers orders

●Replenished inventory

11-2014 to 1-2016 Inventory Stocker Wal-Mart Fridley, MN

●Labeled items with identifying codes, such as price, stock, or inventory control codes

●Ensured labels are clear and visible

●Computed prices of merchandise

●Replaced damaged or missing products

4-2014 to 9-2014 Customer Service Rep HGS (Hinduja Global Solutions) Peoria, IL

●Answered phones for a specific accounts in a call center environment.

●Worked with customers to address complaints, inquiries and praises for the specific account.

●Resolved complaint issues with customers.

●Provided company detail on specific account.

●Delivered exceptional customer service via phone conversations with customers.

SHARAE HOWARD

CUSTOMER SERVICE

720 6th Ave SE, Minneapolis, MN 55414

612-***-**** ******@***.***.***

Dear Hiring Manager:

Please accept the attached resume as a request to work for your company. I am excited about the possibility of becoming a part of your team! I believe I possess skills, abilities and strengths that are easily transferable to any work environment.

I am a self-motivated, dependable person, with a desire to learn new skills. I work well as part of a team or individually. Problem solving, determination to succeed and my compassion for helping others are three of my greatest strengths. I believe that I can be an asset to your great company. Please give me an opportunity to meet with you at your earliest convenience.

Thank you in advance for taking the time to consider my request. I look forward to hearing from you!

Sincerely,

Sharae Howard

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