Customer Service Manager
Resume:
Cheryl Hamilton
***********@***.***
OBJECTIVE
Professional with extensive customer service experience. My strengths include timely customer service, detail oriented, meeting and exceeding company growth and expectations. I am highly reliable and able to work independently.
PROFESSIONAL EXPERIENCE
March 2003 Ricoh USA / IKON Office Solution Houston, Texas
To Present
Senior Billing Specialist – Trade Billing Services – March 2003 – May 2017
Senior Billing Specialist – Managed Services Billing – May 2017 – Present
Supports large and complex clients with a high focus on Customer Satisfaction with meter and managed services billing.
Provide paperwork for customer’s signature for a new contract or contract modification. The information is then entered into the billing system and sent for approval.
Obtains meter reads, purchase order numbers and other billing information – such as address changes/updates as necessary, from customers.
Consistently meets or exceeds department targets for corporate Key Performance Indicators such as On-Time Billing and Customer Dispute Resolutions.
Loyal and dependable employee.
Answer incoming calls from internal or external customers regarding questions or invoicing issues.
Resolves outstanding issues for customers in a timely manner.
Processes credit/rebills thru ICM.
Processes manual credit/rebills.
Work miscellaneous reports as assigned.
Deletes maintenance/contract data when equipment has been removed.
Reports unbilled contracts information to manager on a timely manner when a contract will not bill for that billing cycle.
Promotes other company products and services such as My Ricoh and AMR function for machines.
Participates in Conference Calls with internal and external customers.
Assist in facilitating team meetings/huddles/social events.
Assist with mentoring/training new employees.
Assist with other team members with their work to help meet their goals and team goals.
Flexible working hours willing and able to work overtime as required by the business and leadership needs.
Performs other duties as assigned by manager
Nov. 2002 IKON Office Solutions Houston, Texas
To March 2003
Temporary – Tax Department
Opened and distributed mail
Entered Tax PO numbers into customers account files
Performed other duties as assigned by manager
August 1995 Sweetwater Christian School Houston, Texas
To Nov. 2002
Financial Secretary / Development Coordinator
Handled billing of students’ accounts monthly and recorded payments
Coordinated all fund raising activities for the school
Assisted with front desk duties as needed
Ordered and distributed office supplies for staff
Other general office duties as needed by School Administrator
SKILLS
Oracle; Windows; Microsoft Word, Microsoft Excel, Info Lease, Lotus Notes, Outlook, School Minder
EDUCATION
Aldine High School Houston, Texas
North Harris County College – Accounting Houston, Texas
MISCELLANEOUS – AWARDS
Top 20% Award – Customer Billing
Customer Administration Recognition of Excellence Award (CARE) - Top 10% Award for Customer Billing
Directors Club Quarterly Award
People’s Choice Performance Award
Building Customer Loyalty Award for Outstanding Customer Service - IKON Financial Services
References available upon requestmer Service Manager
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