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Customer Service Sales

Las Vegas, Nevada, United States
August 16, 2018

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Las Vegas NV _ Cell: 956-***-****


I am outgoing, self-driven and learn quickly. My experience and skills in executive administrative assistance, supervisory roles, sales, customer service and dispatching will be of great benefit to your company. Attention to detail, dedication and patience are my major attributes.


9/2015 to 6/2018 Norris Rods Midland, TX

Executive Administrative Assistant

●Handled all inbound/outbound calls and emails for steel rod orders and parts to upkeep maintenance of oil wells and pump jacks for our region.

●Assisted the salesmen team with invoicing reports as well as my direct supervisor with clerical and/or shipping duties.

●Expertise in data management software ORACLE and all clerical duties.

●Completed end of month closings for my branch.

●Scheduled transportation and dispatched drivers to pick up and deliver large steel rod orders.

●Resolved order issues and customer concerns through email and/or by phone.

9/2016 to 2/2017 Altard State Midland, TX

Retail sales Keyholder

●Opened and closed registers and safe, ran end and beginning of sales day reports. (keyholder)

●Supervised a team of five people during any given shift.

●Provided sales support and motivation to meet sales goals to team members.

●Recovered and organized the sales floor and assisted with change of season floor layouts.

3/2016 to 9/2017 Chinatown Martial Arts Midland, TX

Administrative Assistant & Kickboxing Instructor

●Kept track of daily revenue and provided billing support, made deposits and payments.

●Signed up and processed all new members by providing excellent customer service.

●Beginner’s Kickboxing and Kung Fu instructor.

●First point of contact for all members as well as a team of five other instructors.

●Opened and closed business as needed. (keyholder)

5/2015 to 9/2015 Stay at home mom

12/2014 to 5/2015 Sears Roebuck & Co. Midland, TX

Softlines Sales Associate/Cashier

●Managed the register and assisted customers in a timely manner while providing excellent customer service.

●Recovered and organized the shoe department.

●Assisted with floor layouts and stocking.

●Assisted coworkers to close sales with Spanish speaking customers.

10/2013 to 9/2014 M & G Truck Brokerage San Juan, TX

Office Clerk/Accounts Payable

●Directed calls to appropriate dispatchers.

●Invoiced customers via e-mail and/or mail.

●Processed checks payable to carriers.

●Assisted with Truck Finding and Dispatching.

10/2012 to 09/2013 Kelly O.C.G. /Panasonic Mission, TX

Customer Service Representative/Warranty Claims Processor

●Processed warranty claims and filed.

●Provided customer care via phone, email and mail.

●Data collection and data entry on reference spreadsheets.

11/2011 to 03/2012 Maximus Inc. Edinburg, TX

Bilingual Customer Service Representative

●Answered calls about eligibility services for SNAP and Medicaid benefits in the state of Texas.

●Researched cases, quick problem solving and submitted changes.

●Referred/Transferred clients to the appropriate department or agency.

09/2006 to 03/2011 T-Mobile Wireless Mission, TX

Bilingual Retention Customer Service Representative

●Loyalty retention specialist: Increased customer loyalty by providing World Class customer service.

●Added/deleted plans, explained billing and right-fitted the customer according to his cell-phone needs.

●Multi-tasked and researched, provided information and made changes to wireless accounts.

09/2003 to 05/2006 DSW Designer Shoe Warehouse Chicago, IL

Team Leader

●Opened and closed registers and safe, end of sales day reports.

●Supervised a team of fifteen people, completed inventory, and restocking.

●Regional merchandiser for bags and accessories.


2004 GlenBard East High School in Lombard Chicago, IL

2011-2012 South Texas College McAllen, TX

(Radiology Technician Major)


Efficient multitasker


Great communication skills

Multi-skilled well rounded

Bilingual: English/Spanish

Typing: 60wpm

Expert in data management software ORACLE


Power Point

Peripheral office equipment

Internet and Email

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