Customer Service Representative

Location:

Saginaw, MI

Salary:

11.00

Posted:

August 16, 2018

Contact this candidate

Resume:

Rikki Armani Garrison

**** ******* ***** ***** *** 3, Saginaw, MI 48603

269-***-**** ********@****.***

EDUCATION

Bachelor of Science in Exercise Science Anticipated: December 2019

Saginaw Valley State University, University Center, MI

Minor: Health Science

RELEVANT COURSEWORK

Introduction to Kinesiology Introduction to Health Science

Motor Learning and Development Anatomy and Physiology

WORK EXPERIENCE

Club Red Representative May 2017 – Present

Saginaw Valley State University, University Center, MI

Call prospective students to inform them of upcoming events and tours in order to increase their desire to attend SVSU.

Tour 4+ groups of prospective students and parents throughout campus, promoting the university by displaying facts about programs and the history that are enticing to new students

Customer Service Representative June 2017 – Present

Morley Co Incorporated, Saginaw, MI

Receive 100+ calls per shift ensuring an excellent customer service experience and the timely response to questions or concerns

Swiftly contact service providers to assist with service that the client requests.

Process payments accurately and efficiently up to $200 depending upon the type of service needed.

Provided the Gold standard of service to every customer during each encounter increasing customer satisfaction overall.

Cashier June 2016 – January 2017

Buffalo Wild Wings, Saginaw MI

Provided customers with an excellent experience for the duration of stay

Completed 100+ orders with 100% accuracy via personal and telephone communications

Maintained menu knowledge through preparation of 25+ sauces as well other menu items

Ensured customer safety by maintaining professional appearance of the restaurant.

Cashier December 2013 – January 2017

McDonalds Inc. Portage, MI, Saginaw, MI

Provided customers with an excellent experience for the duration of their stay by providing a welcoming environment

Maintained professional appearance of the store through maintenance of restrooms, completion of dishes, and general lobby cleaning.

Completed 100+ orders with 100% accuracy via personal and telephone communications

Sales Associate June 18 - present

Dicks sporting Goods, Saginaw mi

Provided customers with friendly and exceptional service for duration of visit.

Assisted customers with finding products to suit their needs.

Received 50+ calls during shift and answered and questions asked.

Process payments accurately and efficiently.

INTERCOLLEGIATE ATHLETIC EXPERIENCE

Track and Field, Saginaw Valley State University August 2014 – May 2017

Participated in four years of varsity track and field, earning third and fourth year awards

Responsible for leading team warm-ups, making sure workouts were completed, and sending out reminders about meetings and stressing the importance of time management to teammates

Volunteered for community events such as Race for your Heart Marathon and Trunk or Treat Around the Track.

Rikki Armani Garrison

4234 Harbour Towne Drive, Saginaw, MI 48603

269-***-**** ********@****.***

REFERENCES

Jennifer Bridges, Professor of Kinesiology, PhD

Saginaw Valley State University

Health and Human services 214

University Center, MI 48710

W:989-***-****

bridges@svsu

Angela Grumbly Manager