EDUCATION

Georgia State University, Atlanta, GA

Bachelor of Science, Clinical Health Informatics August 2016

Institutional GPA: 4.07 (Summa Cum Laude)

INFORMATION TECHNOLOGY CONSULTANT

Critical thinker with proven ability to analyze client workflows, business processes and create unique, innovative solutions. Facilitates communication with healthcare and business executives while leading cross-functional teams to align goals and implement solutions. Extensive experience in providing technical support of enterprise software, while providing resolutions for server and hardware issues. Demonstrated strength in informative, articulate presentations to key stakeholders and the development of training activities for end users. Exhibited ability to manage multiple projects while delivering high quality work that has been recognized and documented by both the clients and project management team.

Areas of expertise Include:

Software Implementation Problem Solving Communication Flexibility Data Collection Client Engagement Technical Analysis Technical Consulting

TECHNICAL EXPERIENCE

Experimental: Cerner Millennium, CCL, SQL, DBA

Software: Microsoft Office, MySQL

Certification: Kofax Capture 10

PROFESSIONAL EXPERIENCE

Cerner Corporation Kansas City, MO 09/2016 – Present

Technology Consultant

Implements Cerner ProVision Document Imaging solutions as a key contact for internal and external stakeholders. Directs workflow analysis, solution configuration, perform integration testing, troubleshooting and issue resolution while collaborating with cross functional teams for workflow optimization

Responsible for the analysis and optimization of multimillion dollar client workflow resulting in the complete restructure of the healthcare HIM setting.

Developed dynamic client training and implementation strategy which was adopted at multiple different project sites resulting in successful software application utilization at each facility.

Created 4,000 plus unique data elements and configurations to improve client end user accuracy.

Identified and overcame contractual oversight by creating an innovative solution ensuring project was delivered on time and on budget.

Lead demos within large and small clientele group settings

Super user training from integration testing events through go live conversions

Cultivate client relationships to achieve business objectives

Consult with clients and internal teams on technical architecture decisions, deployment of hardware, software and services

Complete hardware and software installations for clients while managing third party and medical device integration across domains

PAST RESULTS

Steward/IASIS Healthcare (Multiple locations) (1 year and 6 months)

Set up End user and Super User Security accounts

Installed Kofax software on workstations for batch scanning purposes

Troubleshooted by changing search criteria, cycling services, monitored error queue

Configured Single Document Capture within Cerner’s Powerchart application

Installed and added TWAIN entries next to computer names in Cerner’s Olympus millennium application to fix dithered out scan buttons within Revenue Cycle applications

Covenant Health Systems (Multiple locations) (1 year)

Programmed and created procedures and scripts for COLD FEED docs

Configured batch prep parse for high volume of image files ultimately moving into the patient’s chart

Implemented and integrated IBML with Kofax for batch scanning purposes

Centra Lynchburg General Hospital (Lynchburg, VA) (1 year and 6 months)

Built out aliases for multiple doc types in Cerner’s Bedrock millennium application

Subjected doc types in Cerner’s CDIConfig millennium application

Conducted Maintenance Training for backend services functionality

Configured patient labels to look and pull the encounter number for recognition purposes

Missouri Delta Medical Center (Sikeston, MO) (10 months)

Created client specific batch classes for the HIM department

Made sure each batch class was pointed to the correct domain.

Assigned batch classes to the correct user groups and verified the appropriate Kofax modules was assigned to the service account

Created a client specific contributor source

Cycled and monitored license servers to free up licenses for users.

University of Louisville Hospital (Louisville, KY) (5 months)

Troubleshooted scanner profile issues

Assisted on logging local IT off from the Citrix console to populate Citrix applications

Removed and inactivated an antivirus on workstations to stop freezing of applications

Enabled portrait/landscape options for users to choose from when populating images

Lakeland Regional Medical Center (Lakeland, FL) (3 months)

Monitored indexing services

Uninstalled/Reinstalled ISIS drivers for imaging capabilities

Troubleshooted index fields not populating for users

AWARDS

Project Eagle Award for Cerner Consulting 2018

Hi-Five Award 2018

Nott Award 2017

GSU Capstone Project: EHR for Interdisciplinary Course Atlanta, GA May 2016 – Aug 2016

Software Development Intern

Collaborated with project team to design and develop a user friendly EHR that serves as a patient charting system for master level Nursing, Nutrition, Physical Therapy, and Respiratory Therapy students of Georgia State University's Byrdine F. Lewis School of Nursing and Health Professions.

Established timeline and cost estimates by utilizing technical requirements

Facilitated communication on status updates on project to project manager

Responsible for building out deliverables

Created plans to help reduce project risks

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