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Engineer Manager

San Jose, California, United States
August 16, 2018

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San Jose, CA

Enrique Wong 408-***-****


Oracle RDBMS Perl/Python Korn/Bash Shell Linux/Unix/MacOS Java VMware OSPF/EIGRP/RIP GRC – Risk Compliance

SOX Audit PL/SQL Spanish/Chinese Cisco 28XX/76XX routers WORK EXPERIENCE

VMware – Palo Alto, CA Mar. 2018 – Present

IT Operational Audit Consultant

Cloud Computing and platform virtualization software and services

• Perform compliance readiness assessments for VMware SaaS offerings

• Determine technical and business impact of identified security and control issues and provide remediation guidance.

• Developing value-added recommendations to improve internal IT controls and operating efficiency METRICSTREAM – Palo Alto, CA Jul. 2016 – Mar. 2018 Latin America Partnership and Solutions Manager

GRC – Governance, Risk and Compliance Software Company

• Lead international Channel Partner/Alliance program with multiple vendors in Latin America

• Lead complete customer engagement from pre-sales, sales, implementation, training, support

• Prioritized, coordinated and communicated cross-functionally with multiple stakeholders

• Identified risks, resources (internal and external), requirements, tasks and timeline for each program

• Assessed customer requirements and recommended best practices in risk and compliances by offering common platform/integral solutions from a functional and technical (SE) point of view METRICSTREAM – Palo Alto, CA Feb. 2015 – Jul. 2016 Customer Advocacy and Program Manager – Production Engineer GRC – Governance, Risk and Compliance Software Company

• Lead customer advocacy which encompasses all aspects of customer contact including Products, services, sales and complaints

• Managed technical team of 10 people offshore and interact with US and Latin America customers TIP SOLUTIONS / ECS DESIGNS, Inc – San Jose, CA Feb. 2014 – Feb. 2015 Business Development Manager/System Integration Engineer Mobile features and solutions/Energy Conservation

• Lead strategy and sales effort in the telecommunication arena (Telefonica, Digitel, Telcel, etc for the Latin America region

• Integrated multiple sensors with energy monitoring console (LED Lighting - Zigbee)

• Configured network with multiple protocols (BACNet IP, MODbus IP/Serial, SNMP, etc) Major accomplishments:

• Leading technical integration effort in order to provide energy efficient solutions for commercial buildings

FACEBOOK – Menlo Park, CA Sep. 2013 – Jan. 2014

Mobile Infrastructure Support Engineer

Social Network Services

• Provided worldwide mobile operator support for Facebook application

• Lead and provide guidance to carrier on how to implement special pricing campaigns

• Worked with developer to enhance internal support tool and external mobile portal Major accomplishments:

• Provided recommendation and funnel all support activities into Mobile Partner Portal in order to streamline support activity

AICENT INC - San Jose, CA Aug. 2011 – Sep. 2013

Technical Support Engineer/System Administrator

Mobile data services that build a bridge between the IP world and the wireless world, delivering communications services to mobile operators

• Provided customer support for Aicent GRX network and application services

• Interfaced with Spanish speaking customers in Latin America and troubleshoot issues

• Installed and maintained servers, routers and other network equipments

• Documented and enhanced IT processes and procedures (network services, application)

• Supported Cisco router configuration (experience with OSPF, EIGRP and RIP protocols), Solaris, Windows OS

• Provisioned LTE roaming for carriers in Latin America such as OpenMobile Puerto Rico, UNE Colombia

• Virtualized with VMWare applications servers as a failover/backup/recover strategy Major accomplishments:

• Enhanced provisioning of mobile phone services (MMS/SMS) as a result the new number of mobile operators/international open routes increased from 2-3 to 5-7 per week

• Project managed Wi-Fi roaming system integration between Aicent and Comcast-Xfinity TIP SOLUTIONS INC - Chicago, IL May 2009 – Aug. 2011 Project Manager and IT Audit Consultant

Private Company that provide technical solutions in the mobile and audit arena

• Enhanced IT Sarbanes-Oxley (SOX) IT monitoring processes

• Developed/Managed new (VIC) mobile application in Android platform: Very Important Contact

• Co-Inventor of Mobile features GOT-CALLTM and HOLD-ONTM ideas - 3rd place finalist at CTIA 2012

• Managed Oracle Apps DBA – PeopleSoft, Audit Vault Major accomplishments:

• Led direction and decision making of mobile technology used in order to implement GOT- CALLTM and HOLD-ONTM solutions

• Helped raise funding and led technical presentation to investors

• Overviewed mobile application development and backend infrastructure architecture ASURION - San Mateo, CA Feb. 2008 – Apr. 2009

Senior Database Architect

Asurion Corp. is the largest global provider of wireless handset insurance and wireless roadside assistance programs

• Designed and setup Oracle Dataguard (Standby/Failover) infrastructure in Oracle 10g-Red Hat Linux

• Reviewed logical design and layout into physical databases for optimal high availability, performance and security

• Implemented Oracle Transportable Tablespaces as a backup solution with Korn/Bash Shell and Perl scripts

• Configured Oracle streams for information propagation

• Setup database backups and monitoring with RMAN and Enterprise Manager

• Performed database tuning and optimizations

• Provided 7x24 support for development, QA and production databases for telecomm customer such as ATT, US Cellular, MetroPCS, Rogers.

• Provided Oracle support (Open TAR), root cause analysis and resolution to complex issues to first level and operation team (NOC).

• Implemented Oracle RAC for scalability in pre-production environment Major accomplishments:

• Acted as a liaison between San Mateo, CA development team and Nashville, TN infrastructure team by increasing communication, processes and change management procedures HEIT Consulting, Exelon and McDonalds - Chicago, IL Nov. 2004 – Dec. 2007 Senior Database Consultant

HEIT is now Computer Services (CSI) – Private Company that provide manage Consulting services

• Performed Sarbanes-Oxley 404 (SOX) internal audits

• Specialized in IT security audits for Oracle, MSSQL and DB2 databases

• Analyzed IT environments, document and present assessments

• Setup IT security, change management, and segregation of duties controls

• Facilitated IT policies and procedures from proposed process flows ORACLE CORPORATION - Caracas, Venezuela

ACS Oracle Engineer

• Setup Sarbanes-Oxley 404 (SOX) audit for Movilnet Corp (Telecomm)

• Led performance tuning and troubleshooting for Digitel Corp Oracle databases (Telecomm)

• Performed security review and overall Oracle database health checks for several national banks such as “Banco Central de Venezuela” and “Banco Provincial” as well as largest telecommunication company owned by the Venezuelan government (CANTV) Major accomplishments:

• Provided guidance and established General Controls in the database/information systems environments and recommended best practices upon the Oracle database infrastructure INGENUITY SYSTEMS – Mountain View, CA Feb. 2001 – Oct. 2004 Senior Oracle DBA

A knowledge management company integrating genomic data and developing applications for an enterprise solution to enable faster drug discovery

• Designed and developed Oracle database in Sun Solaris infrastructures

• Implemented performance tuning and index testing

• Created multi-purpose backend monitoring tools in Perl

• Programmed PL/SQL code to optimize Oracle Partitioning solution

• Configured Oracle instances for test and development environments

• Maintained and evaluated backup and recovery routines with Partitioning

• Prepared change control documentation for installations and upgrades Major accomplishments:

• Sole Oracle administrator that support both productions and development environments COVAD COMMUNICATIONS - Santa Clara, CA Aug. 2001 – Nov. 2003 System Administrator

Covad is now MegaPath - American provider of broadband voice and data communications

• Provided technical production support for wholesale billing system

• Configured and maintained scheduling system software – SYSADMIRAL

• Technical support for productions Unix Sun Solaris servers and Oracle databases ISP CHANNEL- Mountain View, CA Jan. 2000 – Feb. 2001 Senior Oracle DBA

3rd largest Global Broadband Internet Service

• Designed, evaluated and enhanced Oracle databases infrastructures

• Administered Clarify and PeopleSoft applications on Oracle and UNIX Solaris HEWLETT PACKARD COMPANY - Palo Alto, CA Jun. 1992 – Jan. 2000 Information Technology Engineer

Provided IT support, performance tuning and consulting for relational databases of over 300 databases across North America (ORACLE, INGRES and MSSQL)

• Designed and implemented HP Database services for ORACLE, INGRES and MS SQL Server DBMS on HP-UNIX/NT

• Developed and implemented backup and recovery strategy Business Application Support

• Supported and enhanced HP critical business processes and production systems in the HP3000 mainframe

• Developed user interfaces and report writers in R:BASE for DOS NASA AMES RESEARCH CENTER - Moffett Field, CA Jul. 1988 – Jul. 1989 Database Programmer

• Designed and develop the structure of the NASA safety facility database

• Generated SQL scripts for Ingres to maintain a chemical inventory system

• Developed programs in Pascal, FORTRAN, and C for database modifications EDUCATION

University of California - Davis; Davis, CA

Bachelor of Science - Computer Science

Minor in Spanish

De Anza College, Cupertino, CA

Associate of Science - Computer Science



• ORACLE Corporation

Oracle 9i/10g/11g

Oracle Certified Professional DBA (Oracle 7.3, 8, 8i) Oracle 8 Advance Replication

• International Information Systems Security Certification Consortium Certified Information Systems Security Professional (CISSP)

• International System Audit and Control Association Certified Information Systems Auditor (CISA)

• Complying Foreign Corrupt Practice Act (FCPA)

• MetricStream Certified App Professional


• Spanish (Hola)

• Chinese (你好)


• Squash

• Road Bike

• Body Pump

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