Desktop Support Technical

James Webster

***** ***** *** ***.

Lansing IL. *0438

**************@*****.***

Home 708-***-****

Mobile 708-***-****

OBJECTIVE: Professional with 9 years of customer service and technical support

Experience seeking full/part-time position in technical support and help desk. To provide both desktop support and computer networking to help your company maintain and grow its computer infrastructure while continuing to expand my knowledge of computers and computer networking so that I can be a valuable asset to your company

Specific Expertise

Software

Windows 2000, XP, Vista, 7 Microsoft Office 2003, 2007, 2010, Office 365 Professional 2013, 2016 & Standard Adobe Acrobat Professional & Standard Advent Net Helpdesk Software Windows Remote Desktop McAfee Anti-Virus Norton Internet Security Nero Ultra Windows Server 2003 & 2008 Asterisk based Phone Systems 3CX Phone Systems SIP Trunks AVG Antivirus Vipre Anti-virus LogMeIn

Hardware

Dell and HP workstations Lenovo, Dell, HP, and Toshiba Laptops HP Xerox and Brother Printers Cannon Scanners Linksys Switches Netgear Switches Shoretel IP and Analog Phones Shoretel Phone Switches Linksys, Yealink Polycom IP Phones Watchguard Firewalls Instagate Firewalls

Migration Expertise /Personal Experience

Migration for laptops and desktops systems from Windows XP to Windows 7 platform.

Save data, image and restore settings to new or existing computer systems.

Map network printers, install applications.

Map network drives, add systems to domain, locates files, and troubleshoot associated issues.

Able to install memory, software applications, drivers, and printers.

Able to follow procedures with little to no immediate supervision.

Complete replacement migrations by installing new keyboard, mouse, docking stations and power supplies.

Memory (RAM) upgrades, file transfers, encryption, password resets, printer troubleshooting.

EDUCATION: Computer Systems Institute 2007 - 2008 29 E Madison St

Chicago, IL 60602

WORK HISTORY

Contractor staffing agency: Randstad Technologies

Client: AT&T 225 W. Randolph St, Chicago, IL 60606 10/15 04/18

Title: Systems Technical Support.

RESPONSIBLITIES

Perform Imaging, configuration data migration, deploy laptops and desktops for End user lease roll.

Troubleshooting Level 1&2 end user issue such as Password resets, Email issues, printer setup and domain rejoin.

Provides basic support for mobile devices (Windows Mobile, iPhone and Android) including phone functional issues, device certifications, exchange, mobile iron

Perform initial configuration and installation of computer hardware, software, and peripherals.

Provide Hardware / Software Break fix VPN Issue - RSA Token / Email Related Issue – Office 365 2013 / 2016 Network Related Issue - LAN Connectivity / WIFI Connectivity.

Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

Oversee new employee device set ups, user accounts, and access to resources

Checks out all loaner equipment and laptops and tracks their returns

Contractor staffing agency: Randstad Technologies

Client: JLL Chicago Jones Lang LaSalle 200 E. Ran Randolph St. Chicago IL. 60601 02/15 10/15

Title: Deskside Support Analyst

RESPONSIBLITIES

Image new PC hardware with custom built windows 7 and Linux images.

Documented and added new end user profile to new PC builds.

Provided QA (Quality assurance) after new PC build has completed

Provided inventory for new incoming Laptops build and prepared them to be shipped to varies locations as well as bundle accessories such as USB flash drives, power adapters, headsets, briefcases, Cordless number Pads, Mouse, and Laptop security cable locks.

Contractor staffing agency: Addison Group

Client: Community Hospital 801 Macarthur Boulevard, Munster, IN 46321 08/14 02/15

Title: Level II Desktop Support Technician

RESPONSIBLITIES

Migrated Windows XP Desktop and laptops computers to a Win7 O/S in a healthcare networked environment as part of a scheduled, mass deployment

Provide 1st level set-up support for PC end-users post Win7 migration and document issues requiring escalation to 2nd level troubleshooting.

Active Directory, Provide activation of new accounts, Password resets and group policy changes.

Deploy, configure, and troubleshoot standard and proprietary supported applications (MS Office Outlook 2007, 2010, 2013, Web Browsers, Antivirus and others.

Installed, troubleshoot and configured network and local printers, Installed resolve hardware software, hard drive, ports, cables and connectivity issues, Provided Software Break/Fix and Hardware Break/fix Support as needed.

Build strong relationships with end users by projecting a positive attitude, showing sincere concern, providing helpful support and making the end user feel important.

Contractor staffing agency: Peak Systems Inc.

Client Morgan Stanley 70 W Madison St. Chicago IL 60602 07/14 08/14

Title: Lead Pc Desktop support Technician

RESPONSIBLITIES

Troubleshooting and repairing hardware and software malfunctions

Installing and replacing hardware such as hard drives CD-ROMs Drives, Memory

Configuring, installing and moving personal computers, and printers

Diagnosing and repairing printer malfunctions

Installing new software and software upgrades

Providing regular printer maintenance

Correcting software configuration

Maintain inventory of toner for the printers

Contractor staffing agency: Peak Systems Inc.

Client: Guggenheim Investments 2455 Corporate W Dry, Lisle, IL 60532 04/14-06/14

Title: Lead Deployment Technician / Desktop Support Analysts

RESPONSIBLITIES

Deployed new computers and migrated user data in large corporate enterprise with up to 50 users or more.

Scheduling and updating spreadsheet, contacting end user, interviewing, imaging using Win7 DP PXE boot.

Supported Microsoft Outlook by migrating user PST files and setting up profiles.

Trouble shoot hardware issues (desktops, laptops, hard drives, video cards, RAM)

Trouble shoot networking issues (LAN/WAN, wireless)

Imaging computers using SMS and SCCM.

Active Directory (Add/Delete/Change accounts/ lockouts/ password rest /Admin Rights

Installed Network and local printers.

Standard Break Fix / IMAC,

Contractor staffing agency: Smart Source Technical Staffing

Client: First Merchant Bank 6101 Harrison St, Merrillville, IN 46410 01/14-03/14

Title: Refresh Technician

RESPONSIBLITIES

Ensure user data and settings are identified

Ensure old desktop systems is backed-up

Replaced old workstations with new Lenovo desktop system

Migrated peripherals such as scanners and printers

Replaced installed and configured new bank teller printers

Restore user data and user specific settings

Validate hardware and applications are functioning properly

Verify access to Citrix

Verify printer access from Citrix

Documented installation verification

Contractor staffing agency: Randstad Technologies

Client: Amtrak 500 W. Jackson Blvd Union Station Chicago IL. 60661 06/13-09/13

Title: Pc Technician/Deployment

RESPONSIBLITIES

Responded to Help Desk and customers work orders requests for new software, hardware installation in a corporate facility with up to 40 user

Installation, maintenance, and problem resolution of PC hardware and operating systems (including Windows 7 and Windows XP), and attached hardware, including printers and print servers.

Migrated operating systems and devices from Windows XP to Windows 7.

Troubleshoot network attached devices, such as printers and wireless adapters

Contractor staffing agency: Valcom PC Connection Technology

Client: America Medical Association 515 N State St, Chicago, IL 60654 03/13-06/13

Title: Help Desk Support Specialist

RESPONSIBLITIES

Worked independently and as a member of a team providing exceptional technical support, both over the phone and in person

Diagnose and resolve technical hardware and software issues

Adding users to Active Directory 2003 (Add/Delete/Change accounts/ lockouts.

Created and manage shared mailboxes in MS Exchange 2007/2010

Provide Break/Fix support for all endpoint devices and their network connectivity or integration with Server-based Applications.

Supporting Windows XP, /Windows 7 Workstations/ Build new work stations.

Provided Printer maintenance/Hardware /Software support for Network, Desktop printers.

Contractor staffing agency: Native Staffing, LLC 1388 N Main Street Hampstead, MD Client: JPMorgan Chase & Co. 8585 Merrillville IN. 46410 01/13-02/13 Title: Windows 7 Migration Technician

RESPONSIBLITIES

Provided technical assistance in migration of client computer system from Windows xp to Windows 7 platform.

Following procedures set by client to save data, image and restore settings to new or existing computer systems.

Map network printers, install applications and manage a nightly deployment list.

Act as hands and feet for project team to asses and resolve issues to complete migrations.

Document and certify completion of migration to project team.

Contractor staffing agency: Native Staffing, LLC 1388 N Main Street Hampstead, MD Client: Client: McDonald's Corporation, 2111 McDonald's Dr., Oak Brook, IL 60523 02/12-12/12 Title: Deskside Support Specialist

RESPONSIBLITIES

Provided technical support to the clients using Lenovo desktops/laptops.

Provided Maintenance, troubleshooting, up gradation and repairing of computer hardware and peripherals.

Building, installing, moving, adding and changing workstations and peripherals.

Assist in desktop, laptop, Break fix and network printer deployment

Performed Data Migration, Imaging, Deployment Windows XP to Windows 7

Provided configuration, installation and training to the clients for using particular systems or application as needed.

Troubleshooting and repairing hardware and network connectivity issues.

Contractor staffing agency: Robert haif Technology Client: Loders Croklaan, 24708 W. Durkee Road 60410 Channahon IL. 06/10-07/11 Title: Desktop Support Technician

RESPONSIBLITIES

Assist staff with the installation, configuration and ongoing usability of

Desktop computers, peripheral equipment and software.

Works with vendor support contacts to resolve technical problems with Desktop computing equipment and software.

Ensure desktop computers interconnect seamlessly with diverse systems

Including associated validation systems, file servers, email servers, computer

Conferencing systems, application servers and administrative systems.

Works with procurement staff to purchase hardware and software.

Assesses functional needs to determine specifications for purchases

Orders computer supplies.

Supported and Maintained telephone system, Digital, PBX, IP, VoIP and Blackberry

Assist Audio Visual and Video Conference setup

Contractor staffing agency: Technology Consortium Group 805 W. Randolph Chicago IL. 60607

Client: Oak Forest Hospital, 15900 Cicero Ave. Oak Forest IL. 606452 05/09-10/09

Title: Desktop installation technician

RESPONSIBLITIES

Unpacking and staging workstation and peripheral devices

Software/Hardware Installation and configuration

Install Anti-virus applications

Validation of all Installation

Apply asset tags

Scan or enter Asset into database

Build, break fix and troubleshoot (WOW) workstation on wheels.

Contractor staffing agency: SA IT Services 3000 Northfield Place Suite 400 Roswell, GA. 30076

Client: Bank of America 205 N Michigan Ave, Chicago, IL 60601 03/09-04/09

Title: Refresh Lead Technician

Interconnection of computer hardware systems and peripheral equipment.

Document, maintain, upgrade or replace hardware and software systems.

Preparing new equipment, assembly of computer systems and peripherals.

De-installation / installation of end of lease equipment.

Contractor staffing agency: Comsys information Technology, Oakbrook Terrace, IL 60181

Client: Bank of America, 135 S.LaSalle Street. Chicago, IL 60603 08/08 - 10/08

Title: Refresh Technician

Migration of data from old systems to new PCs.

Installation and setup of Dell laptops and desktops.

Network Configuration, Encrypted File System.

Install and Configure Lotus notes 6.5 Notes client

De-installation / installation of end of lease equipment

.

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