Customer Service Assistant

Kshitij Wahati

Ph: 660-***-**** E: *************@*****.*** W: kshitijwahati.com L: https://www.linkedin.com/in/kshitijwahati/

PROFESSIONAL PROFILE

About a year of experience in Information technology with experience in software development, testing and customer service. Exposed to a fast-paced environment, well versed in client communication and excellent interpersonal communication skills. Possess the ability to learn any new skill quickly and versatile in adapting to a fast-paced changing work environment.

WORK EXPERIENCE

University of Central Missouri – Warrensburg, MO

Computer Lab Assistant January 2014 – May 2018

• Solved more than 25 laboratory issues by applying growing knowledge of industry best practices.

• Exposed to customer service whilst handling complaints and questions in a professional manner.

• Performed software upgrades on over 80 computers, printers and scanners.

Axiom Telecom – Dubai, UAE

Technical Associate Intern June 2017 – September 2017

• Analyzed Functional requirements and identified Test scenarios.

• Performed data analysis of requirement data from client sources.

• Collaborated in the design, development and deployment of enhancements in an agile environment.

• Raised defects for bugs and followed-up frequently with subsequent teams until the bug was resolved.

FACT Inc – Dubai UAE

Business Analyst Trainee May 2014 – July 2014

• Created requirement gathering techniques to create use cases and functional specifications to business needs.

• Documented Use cases, ERD, functional and non-functional requirements.

• Supported solution design sessions to enhance business processes and operations.

• Coordinated and managed the due processes, while working with the subsequent team to understand building issues.

• Practiced basic project management skills and provided weekly project updates to stakeholders.

EDUCATION

University of Central Missouri

Bachelor of Science in Computer Information Systems August 2013 – May 2018

SKILLS

Tools: Microsoft Excel, PowerPoint, Google Analytics, Informatica, SQL Server, Visual Studio

Technical: Python, JavaScript, Bootstrap, SQL, QTP Scripting, MySQL, HTML, CSS

Courses: Python Masterclass, Business Analytics Fundamentals, Web Designer Fundamentals, UX Design

Testing Methodologies: Unit Testing, Issue Tracking, Regression Testing

Behavioral Competencies: Results driven, Proactive, Fast-paced, Resilient, Detail-oriented, Future-focused

INDEPENDENT PROJECTS

Multiple Choice game application February 2018 – April 2018

App generates random questions for every correct answer. Implemented in JavaScript.

Fruit Slicing game application March 2018 – April 2018

Application uses hover gestures to slice and generate points. Implemented in JavaScript and jQuery.

Responsive Paint application March 2018 – April 2018

App uses local storage to store user drawings. Implemented in JavaScript and jQuery.

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