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Interpreter, bilingual customer service

Brooksville, Florida, United States
August 13, 2018

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***** ******** ****

Brooksville, Fl *****

Cell: 813-***-****

Diane Adorno-Legrand


****-******* ****** ***, **.

Bilingual Spanish-English Customer Service RepTeam Lead

Assurant Solutions

Customer Rep for Cellular phone new claims and status calls. Doing Billing and Model verification with the use of various systems to be able to approve or deny claims. Explain the coverages as needed. Now working as a Team Lead taking calls from Frontline Reps to assist customers in need of issues that can only be processed by management. Making concessions, investigating and approving after taking into consideration all history of the customer’s account. And setting up claims when determined.

2002- Present State of Florida

Shaman’s Translations

Working under contract as a Freelance Interpreter and Translator for various companies.

As a Legal Interpreter at the Brevard and Seminole County courts for the State Attorney and Public Defenders office involving cases of Misdemeanor, Felony and Capital punishment. Also Trials, Depositions, Recorded Statements and Baker Act hearings. For Worker’s Compensation claims; Depositions, Mediations, Arbitrations and Hearings, including SSI Hearings.

In the Medical field, mostly involving Worker’s Compensations claims which included routine medical appointments, therapy, post and pre surgery appointments and also pain management.

As a Translator have done Transcriplations (transcription-translations) of recorded interviews for various insurance companies including, Geneva Worldwide NY, STOPS Inc Fl, Bromberg & Associates MI, ALL Language Consultants MD, Acclaim Technical Services VA. In 2013 completed a NACLC sensitive clearance through DOJ to work for DEA and an MBI sensitive clearance to work for ICE/DHS . Member of ATIF.

2001-2004 Geico Lakeland, Fl

Auto Claims Adjuster – Auto and Property Claims

Worked the Spanish lines at a call center taking information from Spanish speaking claimants and policyholders, while translating and transcribing into the system in English, also served as Interpreter for the many adjusters who did not know the Spanish language. Working with as many calls as 35 or more each day where we gathered all the privileged information necessary to resolve claims as quickly as possible.

Took claims from the moment the incidents occurred and made liability decisions to pay out on any kind of property damages, with a 440 license.

2000-2001 Worldwide Orchids, Inc. Zellwood, Fl.

Office Manager

I worked as Sales rep for four (4) Home Depot Regions in the USA, was in charge of Customer Service working and helping the buyers of the indoor and outdoor garden departments. Organizing the dispatch and shipping of hundreds of orders that were shipped weekly. Processed orders, and after dispatch and shipping was completed also did invoicing.

1993-2000 Federación Canina de Venezuela Caracas

Office Administrator

Responsible for all the Computers as far as the development, innovation and usage of the various software programs to give our customers a better service in the fields of registration, transfer and pedigree.

With use of my knowledge of the English language, worked in various areas of Marketing and Publicity in cooperation with Ralston Purina of Venezuela, as promoter for the new imported products from USA.

Wrote various articles for the FCV newsletter also translated many from English language magazines which we received from USA for the benefit of our national dog fanciers. Introduced and set up the usage of Internet to become one of the first countries affiliated to the FCI to have e-mail and a web page.

Employed and trained various people and made monthly reports of accounts receivable and payable.

1990–1993 Intergrafica, S.A. Caracas, Venezuela

Sales and Import Manager

Acquisition and sales of spare parts for Graphic Machinery. Inventory of several thousand parts, sales of machinery, reports on the various sales of these.

In the relationship with the various suppliers that we represented from Germany, France, Switzerland and USA and with my knowledge of the English language I was in charge of ordering the various parts and supervised the shipping and receiving contacts in the countries that shipped and the customs agent in Venezuela, all of this in Spanish.

Personally dealt with the various customers some in English and some in Spanish, as to the importance of the maintenance of these machines recommending check-ups with our highly qualified technicians and also many times, if the case arose, recommend the acquisition of a new model.


Control Data Institute New York, NY

Completed 653 hours of intensive training in computer programming and operations.

Puerto Rico Junior College San Juan, PR.

AA in Business Administration.

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