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Manager Management

Location:
Lovettsville, Virginia, United States
Posted:
August 13, 2018

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Resume:

Patricia M. Rourke

*** ******** ******, **********, ** 21740

Phone: 301-***-****,

ac6nq0@r.postjobfree.com

Professional Summary

Seasoned [relationship Manager with more than 5 years of experience in fast-paced

Environment Excellent [Listening skills Track record of achieving exceptional results in

Retaining accounts, pro forming rate reviews handling a 250 portfolio support.

Seasoned Senior Tech specialist with more than 4 years of experience in fast-paced

Environment]. Excellent Communication, implications working with Web Development.

Worked with a Team of 14 members to develop a New Pos System "Clover Station".

Problem solving and troubleshoot of system.

Skills

English Language Active Listening

Customer and Personal Service Reading Comprehension

Computers and Electronics Service Orientation

Administration and Management Critical Thinking

Judgment and Decision Making Monitoring

Active Learning Complex Problem Solving

Education and Training

Experience

Currently FEMA Supervisor Winchester VA.

Supervise agents on the phones, assist with problems solving navigation of system

Training and leading on current systems / pc issues etc

Manager Sept 2016 to Sept 2017 left went to FEMA

Smart Styles - Waynesboro,

Develop or manage budgets for hair Salon operation

Develop operating plans and schedules for District Leaders ., or process control

Methodologies.

Troubleshoot operations of Salon PC

Mentor and train new stylist on systems and all Salon functions

Relationship Manager / Senior Account Specialist / Senior Tech Specialist

First Data - Hagerstown, MD

Use computers for various applications, such as database management or word

Processing.

Use computers for various applications, such as database management or word

Processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases.

Operate office equipment, such as fax machines, copiers, or phone systems and

Arrange for repairs when equipment malfunctions.

Operate office equipment, such as fax machines, copiers, or phone systems and

Arrange for repairs when equipment malfunctions.

Complete forms in accordance with company procedures.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Substitute Teacher k-12 Feb 2005-Jun 2009

Board of Education - Hagerstown, MD

Supervise other clerical staff and provide training and orientation to new staff.

Train and assist staff with computer usage.

Prepare conference or event materials, such as flyers or invitations.

Teaching in the class room Tech High Washington Co. Votechenical School

Education

Contact Center Management Leadership Jun 2016

Bellevue University - Omaha, NE

High School Diploma : General Business Jun 1980

Tussey Mt. High School - Saxton, Pa



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