KYESHA STARKS

*** *. ********* **. ***. C

COLUMBUS, OHIO, 43213,

United States

614-***-****

ad3ksh@r.postjobfree.com

Objective

To obtain employment with a company that promotes quality products and provides me with opportunities to meet and exceed assigned goals. To enhance my customer service relations and skills as an associate with potential for career growth.

Professional Experience

Renee’s Styles 4U (Sole Proprietor/ Hair Stylist)

Columbus, OH US August 2009-Current

• A results-driven business owner specializing in operations

• Building relationships with clients to grow the customer base.

• Helps clients decide their ideal haircut and hairstyle.

• Completes haircutting techniques, including trims, layers, and texturizing.

• Performs haircoloring methods, such as highlights, ombre, and balayage.

• Styles hair, including blowouts, curls, braids, ponytails, and updos. AMAZON DSP (DELIVERY DRIVER)

COLUMBUS, OH,US- DEC. 2020-APRIL 2022

• Packs and loads products onto vans before delivering orders to customers on predetermined routes.

• Except in the case of extenuating circumstances, I will always adhere exactly to the route and deliver each order on time and with a high level of professionalism.

• Delivers high-quality products to our customers in a safe, courteous, and timely manner.

• Establishes and maintains outstanding relations with customers.

• Reviews and verifies invoices and purchase requests to ensure accuracy.

• Inspects delivery vehicles and ensures the safety and security of the loading and unloading process.

• Contacts customers to confirm delivery details.

• Determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews.

• Maintains delivery logs and records.

GAP (CALL CENTER REP)

COLUMBUS, OH, US - FEB. 2021-NOV. 2021

• Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.

• By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

• Quickly assessed customer needs and proactively provided business solutions to those needs.

• Provided superior customer service while handling inbound order placement calls and product inquiries.

• Drove business through providing excellent customer service and product and service knowledge as well as superior customer relationship building skills.

• Maintained transparent lines of communication for customers about status of orders, order errors, and post order issues.

Key Achievements

• Exceeded scorecard requirements for productivity and quality 10 months in a row. EXTENDED STAY AMERICA (FRONT DESK REP)

COLUMBUS, OH, US - AUG. 2019-DEC. 2020

• Greet guests and help them check-in.

• Answer phone calls regarding room inquiries and reservations.

• Make calls to different vendors to cater guests' needs and requests.

• Reply to emails regarding room inquiries and reservations. CITI TRENDS (RETAIL CLERK, CASHIER)

COLUMBUS, OH, US NOVEMBER 2015 TO MARCH 2016

• Manage transactions with customers using cash registers.

• Scan goods and ensure pricing is accurate.

• Collect payments whether in cash or credit.

• Issue receipts, refunds, change or tickets.

• Cross-sell products and introduce new ones.

• Help customers on the sales floor

• Stock product

CVS PHARMACY (CASHIER)

COLUMBUS, OH, US DEC 2014 TO JUNE 2015

• Manage transactions with customers using cash registers.

• Scan goods and ensure pricing is accurate.

• Collect payments whether in cash or credit.

• Issue receipts, refunds, change or tickets.

• Redeem stamps and coupons.

DIAL AMERICA (CUSTOMER SERVICE REP)

COLUMBUS, OH US APRIL 2013 TO AUG 2013

• Maintain customer accounts and record account information.

• Oversee customer financial accounts and process customer adjustments.

• Make product recommendations or services to customers based on their needs and preferences.

• Oversee a team of customer service representatives and ensure they meet monthly quotas.

• Follow communication guidelines, policies and procedures.

• Upgrade and cancel customer accounts by customer request.

• Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

• Reach out to customers via email and telephone to verify account information.

• Ensure customers are satisfied with their purchases or service.

• Assist customers in placing orders, fulfilling refunds and handling exchanges.

• Oversee product recalls.

• Use sales computer technology to maintain customer records and orders.

• Cold call potential customers.

• Inform existing customers of promotions and deals.

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Education

WHETSTONE HS, Diploma, 2004-2008 Columbus, OH, Us

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